Communications + Media + Technology

Whether you work in big tech or the service industry, you are retired or grudgingly buying your pre-teen their first smartphone, let’s face it, texting has become the most used communication tool in your daily life.  SMS (Short Message Service), aka “Texting”, enables many to skip voice communication altogether and opt for the instant power […]

Recently, Microsoft announced they’d be making some changes to where your meeting recordings will be stored. In this blog article, we’ll cover what this change entails and how you can start preparing for things within your organization. Where will my meeting recordings be stored now? In the past, any Teams meeting recording (TMR) would be […]

If you’re part of an organization, there is a very good chance that you have some type of phone system that you use on a daily basis. However, you may not know that there are certain rules/regulations that must be accounted for so you can remain compliant with FCC regulations. Recently the FCC (Federal Communications […]

One of the key advantages of Twilio Flex, Twilio’s cloud-based contact center platform, is that it is highly customizable. Organizations have a high degree of control over the customer, agent, and supervisor experiences. Many customers want to accelerate migration of their contact center operations to Twilio Flex with a robust suite of features. This is particularly […]

Since its inception back in March of 2017, Perficient became an early adopter of the Amazon Connect platform. Recognized as an Advanced Consulting Partner within the Amazon Partner Network, our development team of cloud contact center specialists quickly leveraged the power of Amazon Connect to deliver robust contact center solutions resulting in exceptional customer experiences. […]

5G is changing the face of communication and connection. According to Forbes, the technological innovations from 5G could contribute as much as $2.2 trillion to the global economy over the next 15 years. The service will revolutionize the amount of data collection and increasing the number of connected devices and sensors. With the rapid growth […]

COVID-19 has forced many organizations into a remote work scenario for which they may not have been prepared. Unfortunately, fundamentals and best practices are often forgotten during rushed predicaments such as these. With our new normal in mind, earlier this week, our experts hosted a virtual Microsoft Teams Summit event, to showcase innovative ways companies […]

One and a half months into lockdown and most organizations are now through the initial scramble to assess, address, and run in the best way they are able. But some have gone beyond just getting to a run state and pushed innovation to address new and evolving customer experience expectations. But are all these “COVID-nnovations” […]

Previously, I discussed what impact 5G will have on banking. The next post in this series describes what 5G is. 5G stands for fifth-generation wireless service. It’s a new way of encoding data through the air that’s more efficient than previous generations. 1G was analog cellular. 2G technologies were the first generation of digital cellular […]

Microsoft has turned traditional enterprise content management on its head with its announcement of Project Cortex. Project Cortex uses advanced artificial intelligence to harness collective knowledge from across the enterprise and automatically organize it into shared topics like projects, products, processes, and customers. Using AI, Cortex creates a knowledge network based on relationships among topics, […]

At the start of 2020, Perficient kicked off its Growth for Everyone campaign with a self-discovery initiative. The first post of the series, A Study in Personality Tests: What Can They Do for You?, explored the psychological and professional benefits of personality tests, while highlighting some of the most influential assessments. To further the discussion, […]

Change happens in the business world. The telecommunication industry is no different. In fact, this industry is a principal example of the fluid, dynamic and rapidly evolving business environment. These changes are breaking-down the dividers between communications, technology and entertainment. Creating an entirely new telecommunications industry. Moving forward, the ever-changing telecommunications industry needs to focus […]