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Digital Transformation

Perspectives on Transforming the Customer Experience Throughout the Connected Enterprise

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Perficient Recommended Among Top Digital Process Automation Service Vendors

Digital process automation (DPA) continues to garner attention for its ability to support digital transformation. More than ever, leaders are looking to expand their DPA services from their pre-existing BPM practices in order to meet the growing demands of consumers. As a result of these increased demands, the focus of digital process automation has moved […]

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Help Your Business Understand the Need for Self-Service

Self-service. Gas. Movie rentals. Restaurant reservations. Shopping. Ordering. Shipping. Self-service plays an active role all across our consumer lives, however, some businesses are slow to catch on, leaving client and buyers’ expectations shattered. If you understand this but need help getting that stakeholder buy-in, use these tips from our experts on techniques to gain their attention […]

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Old Problem – New Context – Business to IT Translation

In today’s world  of “Cloud Everything” using “Hyper Everything” we still see an old problem creating challenges. Most IT organizations are still struggling to translate business requirements into technology requirements. Cloud has allowed us to simply accelerate the process of seeing the disconnect. I had the opportunity to hear about this experience from one of […]

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Healthcare’s Big 3 – Chatbots, Smart Algorithms, and AI

Healthcare continuously expands the realm of digital technology and explores new paths to analyze and comprehend complex data. The industry is moving in leaps and bounds in order to stay ahead of the technology trends that are upcoming. This blog looks into three major trends that are becoming major components of the healthcare industry. Smart […]

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Skype for Business Server 2019 Preview

Over the past few months Microsoft has been pushing Teams, Teams, and more Teams. However, today Microsoft has given some love to Skype for Business Server 2019 by releasing it for preview. In this article I’ll be discussing what’s new in Skype for Business Server 2019 as well as what has been deprecated in this […]

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Effectively Managing Mule API Versions

This pay May, I had attended the MuleSoft Connect 2018 conference, the largest industry gathering focused on integration & APIs. While I was at this conference, I had the honor of presenting how to effectively manage Mule API versions and portal site in multiple environments. Check out my presentation from the conference below: Effectively Managing […]

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How To Find Your Missing Salesforce Views on Mobile Devices

Go Totally Mobile on Salesforce – Well, Almost It might seem like a dream come true to have a deployed support team in the field, armed with iPad in hand, ready to service all those cases rolling in. But, without the laptop, those truly mobile professionals just might not see what they should be seeing […]

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Antifragile Software: 6 Things to Know and Watch

This blog is a summary, with lots of links, of the antifragile software movement. Loosely, Antifragile is the property of thriving through volatility and surprise.  You can refer to the budding antifragile software manifesto , but note also that this goes beyond robust/resilient (see the picture below). As part of a Digital Transformation, here are six things to think […]

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Why You Need A Customer Experience Platform Framework

Two key tenets of Digital Transformation are that you need to focus on the overall customer experience, and the customer’s experience is the sum of all their interactions with your brand. This means a customer’s experience with you is not just based on your web site or your mobile app. A customer’s experience includes the […]

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6 Powerful Marc Benioff Quotes about Employee Value

Does Your Company Culture Need Some TLC? Wondering what’s the one thing those three iconic individuals have in common? Keep reading… One reason behind Salesforce’s success is the Ohana, or the Salesforce community of Trailblazers. The same way Jimmy Buffet has “Parrotheads” or Justin Bieber has “Beliebers,” your company can have their own tribe of […]

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Join Us for This Month’s Tech Talk: Intro to Amazon Connect

In this Tech Talk, we’ll introduce you to Amazon Connect–a scalable, pay as you go contact center solution that allows for highly customizable, flexible, and simple solutions. We’ll cover the following topics: Amazon Web Services (AWS) Platform overview Amazon Connect overview Basic contact center configuration with Amazon Connect Basic contact flow overview with Amazon Connect […]

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What Google Cloud Next ’18 Says About Where to Invest IT Dollars

Google Cloud Next 2018 kicks off today in San Francisco! As I review the amazing choice of workshops and breakouts available at Next, it becomes obvious where Google is investing in its Cloud Future. Here are five best bets based on what Google is presenting at its annual cloud conference: Velostrata for Large Scale Cloud […]

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3 Tools for Crafting Your Salesforce Lightning Migration Strategy

Still on Salesforce Classic? It’s OK. We understand. According to Salesforce, Lightning is “a quantum leap forward in functionality, usability, and speed for every user including admins, developers, and executives.” Making the move to Lightning isn’t as easy as the flip of a switch, but it’s becoming more and more necessary with each Salesforce release. Sales Path, […]

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5 Ways to Identify User Trends with Surveys

Why Guess at User Trends? With advancements in technology paired with our everyday consumer experiences, today’s user trends are in constant flux. When the technology that’s supposed to help us doesn’t, it’s frustrating, and even with the most successful projects, your users are going to have questions. Identifying the reasons behinds user trends can sometimes […]

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Hype Cycle for 3 Phases of an Agile Backlog Groom

I was reading about the Gartner Hype Cycle and realized the same curve could be applied to Agile Backlog Groom (or simply Grooming).  Grooming is the process for an agile scrum team to absorb new work and add details. Every piece of work, no matter the size, follows this generic evolution. That is, the following […]

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Key Takeaways About Compliant IT Systems In The Cloud

This is the final post in our series on maintaining regulatory-compliant IT systems in the cloud. In this post, we’ll go over the key takeaways from the series and then we’ll send you on your way! Regardless of how much control you have over your IT systems, if you are using them for regulatory purposes, […]

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XML Transformation in Informatica

Introduction In this document we will see how to process the XML data in Informatica Mapping. Before that we should know what is transformation in Informatica. Informatica Transformations are repository objects which can read, modify or pass data to the defined target structures like tables, files, or any other targets required. A Transformation is basically […]

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Organizational DevOps – an Enterprise Contradiction

Does your business structure help or hurt your DevOps move? “Organizational DevOps” is the enterprise level action for a DevOps strategy and tactics. There is a natural struggle when moving towards DevOps, but therein is the value. First some context … Process or Project  Operations management is the attempt to run things better – in the current […]

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Three Patterns to Avoid When Selecting Cloud Native Platforms

Patterns resonate with me. As a developer and software architect stepping back and viewing a population of things to find the common thread woven throughout seems natural. Exploiting that thread in other areas if it’s valuable or adding it to my “Refactor someday” list if it’s harmful has always seemed to be a logical next […]

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The Houston Astros and Winning Through Advanced Analytics

How can using analytics can make a difference? Baseball has winners and losers.  Teams do not get to share a title or a win.  If they are tied at the end of the 9th inning, the teams are forced into extra innings until one of the teams score.  In a way, that’s more brutal than […]

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Perficient Digital Transformation Blog

Perspectives and insights from our thought leaders on change management, Big Data, cloud, mobile, integration, APIs, analytics, digital experience and business optimization strategies to drive digital transformation.