Strategy and Transformation

In the first article in this series, I wrote about my recent healthcare journey and how it lined up (and didn’t) with the strategic advice we give our healthcare clients. In part two of the series, I discussed the importance of an outstanding consumer experience — not just the digital experience — and how it’s […]

We are excited to announce that we’ll be sponsoring and speaking at inRiver’s PIMpoint Digital 2021 from October 5-7, 2021. As a proud inRiver partner with several years of product information management (PIM) experience, we’re ready to join in on this event and conversation around this year’s theme, Opening the Digital Front Door.   Attendees will learn more about key processes and technologies used […]

A colleague recently reached out to me asking for advice on growing skills and obtaining certifications to meet their goals of being given the role of leader.  Our conversation ended up focusing on how certifications and skills are essential, but it’s practicing key skills and taking initiative that benefit you more.  While the title may […]

Which health insurers are providing the best customer experience (CX), and how are they improving the quality of their experiences? Forrester set out to answer this very question in The US Health Insurers Customer Experience Index, 2021. In the report, Forrester reveals the complete rankings of 17 health insurance brands that were analyzed as part […]

In the first blog article of this series, I wrote about my own recent healthcare journey. After undergoing life-saving lung surgery, there I was: in a hospital bed, grateful to be alive and recently off my ventilator — shades of the film “Alien” if you’ve never had the pleasure. And all I had on my […]

In this episode, Kim talks with Shawn Reynolds, Chief Marketing Officer and Executive Vice President at AI software company Logility, about what it takes to have a modern supply chain operation and what the new customer-driven mandates are when it comes to supply chain transparency. Listen Now Subscribe Where You Listen Apple | Spotify | […]

Contact Centers are a critical component of every business as it is an entry point for its customers and a pivotal factor in creating a public image. Having a poor and frustrating customer experience can not only turn away existing customers but prevent future growth. The Amazon Connect Health Check can help with identifying subpar […]

As one of nine launch partners for Red Hat OpenShift Service on AWS (ROSA), Perficient developed a Kubernetes-based accelerator to take clients’ applications to production on OpenShift in just a few hours. In a recent webinar, our technology expert demonstrated the ins and outs of the accelerator and showed attendees: How to launch a ROSA […]

As healthcare strategists, the first thing we tell our clients is that all healthcare consumers are on a journey. The story goes something like this: they’re told they or a loved one has a condition, they research and learn more about it, and then they decide to reach out for help. It’s at that inflection […]

Today’s customer is unwilling to endure poor, disjointed experiences. As many as one-third of consumers will walk away from a brand after only one bad experience (PwC). To retain current customers and continue acquiring new ones, companies need to prioritize the customer’s needs and expectations. This reframing must extend across the organization, but one critical […]

At Perficient, you are part of something truly special – a fast-growing, global digital consultancy that challenges, champions, and celebrates our people. With teams spanning technologies and time zones, our expanding global business and inclusive culture promise to create opportunities to collaborate with the top talent in the world, while maintaining personal and collaborative relationships […]

This is the fifth and final installment in our middleware modernization series. You can read the first installment here, the second installment here, the third installment here, and the fourth installment here. Now that you’ve learned all about middleware and the most common use cases, it’s time to choose a technology partner and software to […]