Cloud

In uncertain times like these its essential that we consider the disruption that is happening and take a nimble approach to help Organizations including my own by driving analytics and insights across the various Lines of Business. How can we take all the Public data that is available from John Hopkins, CDC, WHO and various […]

This is the second post in our series on IBM Cloud Paks. Read the first post here. IBM Cloud Paks are enterprise-ready containerized software solutions that provide an open, faster, and more secure way to move core business applications to any cloud. Each of the six IBM Cloud Paks includes containerized IBM middleware and software […]

Perficient recently concluded a 3-day hackathon to create contact center solutions addressing the COVID-19 (Coronavirus) crisis. Utilizing Amazon Connect Chat, my team and I implemented a solution for SMS deflection. We addressed the following scenario: Customer calls into a call center with high demand. Customer is prompted that his wait time is greater than 2 […]

This is the first in our series on IBM Cloud Paks. According to a study by McKinsey & Company, IT teams are migrating the simplest workloads to the cloud, but about 80% of workloads are still on-premises. This is because the basic cloud model does not address transformation complexities like skills gaps, compliance, integration issues, […]

Over the last few years, API management platforms have seen a lot of change and maturation. As market demands continue to evolve, vendors have evolved as well, albeit at their own pace. Gartner published a report assessing various API management vendors and their ability to facilitate API life cycle management. As stated in the Gartner […]

Introduction There was a time in a not so distant past, shopping means, it was all about planning which weekend to go, and in the name of shopping, people spend at least 3 to 4 hours minimum which includes going to restaurants as well. But now, Amazon and Flipkart are what we think about shopping, […]

When designing contact centers, some level of overhead should always be built in. It might be supporting a 120% estimated peak for incoming contacts, or the ability to rapidly add on 10–15% more representatives. But, very few organizations have built their contact centers to address the volume they see now from consumers. In this unprecedented […]

Apigee Edge is the flagship API management product in Apigee’s intelligent API platform. It provides a solution that addresses the entire digital value chain from the backend systems of record through to the customer who interacts with an app or digital experience delivered by an API-powered mobile app or a connected device. Key capabilities of […]

My last blog discusses how cloud is the leading platform for innovation and agility. In my last blog of this series, I examine how to develop a cloud adoption strategy and best practices. Evolving and maturing people, processes, and technology are three elements of the organizational transformation that comes with cloud adoption. Three steps to […]

If you’ve had a chance to check out my “Ins and Outs of Guest Access” blog series, you may already know how to control guest access in your environment. However, what if you want to allow guest access for most groups, but have other groups where you want to prevent guest access? This is where […]

Nowadays, many companies are migrating their data to a cloud storage solution rather than on a physical server. Utilizing the cloud has been an increasingly popular solution over the past few years. The advantages of using cloud storage over physical storage include cost-effectivity, always-on availability, increased security, increased mobility, and more. One popular cloud solution […]

Software Asset Management (SAM) Software asset management is a business practice that involves managing and optimizing the purchase, deployment, maintenance, utilization, and disposal of software applications within an organization. SAM IN TERMS OF SERVICENOW The ServiceNow Software Asset Management (SAM) application systematically tracks, evaluates and manages software licenses, compliance, and optimization. You can reclaim unused software […]