Customer Experience + Design

Cube views provide a powerful and dynamic way to query data within OneStream.  Cube views are setup by selecting dimension members on a cube view’s POV, rows, and columns to govern how data will be displayed to the user when a cube view is executed. Users can view data in a variety of formats for […]

The CSS transform property allows a developer to perform a number of different actions on an element that changes how that element appears in the browser.  While the realm of possibilities for what you can do with one or more of the transform values is very large, here are some common uses to save time […]

Digital disruption continues to accelerate across every industry, including the digital industry itself. The digital agency emerged in the 1990s, soon after companies realized that the web would be driving customers to their business and they needed to drive their customers to their web site. Digital agencies merged decades-old creative and marketing experience with emerging […]

Recently, I needed to perform a query using the AEM Query Builder which was case insensitive. While I normally prefer using JCR SQL2 queries, in this case Query Builder was a better fit as I wanted consuming applications to be able to manipulate the query and doing so as a map is significantly easier than […]

For the vast majority of hospitals, a redesign is triggered by three events: An organizational-wide rebrand or rename Acquisition or merger with another entity Annual funding cycle catches — e.g. “it’s been too long” or “we’ve asked two budgets ago” However, this funding decision is just the starting place. Your website is the first — […]

I talk with a lot of companies who want to up their game in delivering a better customer experience.  Yet, I’m always struck by the impediments companies always put in front of themselves that negatively affect that experience.  “We can’t do that because…” is always the first part of a long set of internal issues […]

Whether you’re checking your bank balance, getting an oil change, or enjoying another curbside pickup for Taco Tuesday, everyone loves a great customer experience.  And if you’re on the other side of that exchange, everyone wants to make their customers happy and coming back for more.  But a great customer experience is not a matter […]

The mobile TV platform seemed to have it all. Why did it lose everything? Last week mobile TV platform Quibi announced plans to shut down operations, just seven months after a promising debut. In its brief run, Quibi burned through $1.7 billion of investor goodwill, flubbed a turn on the Super Bowl ad stage and […]

Imagine you are the owner of a company that sells electrical products. With Salesforce CRM, your marketing team was able to gather more and more customers. But you notice that the sales team is taking a much longer time to close sales. The sales team uses traditional methods; spending too much time filling out Excel […]

In the first post of the Exploring the Sling Feature Model series, I discussed the process of converting the Sling CMS app from the Sling Provisioning Model to the Sling Feature Model. So how does this apply to your custom applications? To illustrate, let’s convert my personal site, danklco.com, which is currently managed via Sling […]

Importance For those living with disabilities, consuming web content can be a daily challenge. The web is an increasingly important resource in life today. By making your website accessible you are ensuring that all of your users, including those with disabilities, are able to access your site’s information. One of the most common roadblocks to […]

It’s hard to believe that the 2020 holiday shopping season is almost upon us, and it’s likely to be unlike any other holiday season we’ve seen to date. It goes without saying that this year will be different in the midst of the COVID-19 crisis, and you already know the impact the pandemic has had […]