Digital Experience

In Part 1 of this series, we explored the exact procedures needed in upgrading from Drupal 10 to 11, as well as the crucial platform specs.   If you haven’t already read it, I recommend starting with Part 1 to get a handle on the Drupal 11 upgrade. In this second part, we’ll look at the […]

The 2024 InsureTech Connect (ITC) conference was truly exhilarating, with key takeaways impacting the insurance industry. Each year, it continues to improve, offering more relevant content, valuable industry connections, and opportunities to delve into emerging technologies. This year’s event was no exception, showcasing the importance of personalization to the customer, tech-driven relationship management, and AI-driven […]

Upgrades to Drupal versions have been significantly more efficient since Drupal 8 (symfony framework), meaning that site rebuilds are mostly not required.   List of Modifications to Platform Specifications:  Symfony: Ensure that you have symfony 7  PHP: PHP 8.3 installed with the zlib extension enabled is required for PHP Drupal 11. This extension will often be […]

“I wisely started with a map,” said J. R. R. Tolkien, renowned author of the Lord of the Rings trilogy. Putting pen to paper and planning what a product will look like is one of the most mysterious and yet fulfilling parts of product management. What Is a Product Roadmap? A product roadmap depicts the […]

Spurred by recent AI advances and improvements made during the global pandemic, accessibility has become an integral component to an increasingly digital-first world. Ensuring that technology is accessible for everyone should be a high priority for all digital properties. Providing an outstanding experience for both customers and employees is crucial for business success, and directly […]

In this series, we’re discussing how your healthcare organization (HCO) can understand and address the needs of caregivers who are caring for your patients and members, as well as why it makes sense from a business perspective for you to do so. When caregivers of patients/members within your organization feel seen and supported, it leads […]

The energy was electric last week as thousands of attendees invaded MGM Grand along the Las Vegas Strip for the 3rd Annual Power Platform Community Conference (PPCC24). From groundbreaking announcements to new features unveiled during keynotes from Microsoft’s Charles Lamanna, Corporate Vice President of Business Industry and Copilot, and Jeff Teper, President of Apps and […]

Let’s be honest – projects can get messy fast. It’s all too easy to get tangled up in the details and lose sight of the bigger picture. That’s where Agile epics step in, helping you think big while staying grounded in the steps that lead to success. Epics act as the link between your grand […]

One of the most widely used website development platforms in the world is the open source Drupal content management system (CMS). Drupal allows for easy creation and maintenance of any website, thanks to its numerous features, capabilities, and advantages. Drupal appeals to a wide range of stakeholders as it also makes it simple to distribute […]

Customer experience remains a top priority for organizations worldwide to gain and retain business. Even one unsatisfactory experience can cause customers to turn to a competitor, causing estimated losses of up $1.6 trillion in the United States annually. On the other hand, good omnichannel experiences turn connections into lasting experiences, brands into trusted partners, and […]

With the 2024 Paris Summer Olympics now behind us, I pause for a moment to reflect on a time when the last summer games were held in Europe. The year was 2012, and the Olympics had just wrapped up in London, the queen had celebrated 60 years upon the throne, and in true royal fashion, […]

In this series, we’re talking about how your healthcare organization (HCO) can support caregivers who are caring for your patients and members and why it makes good business sense to do so. Remember, giving caregivers the resources and support they need leads to: More satisfied patients/members More conversions by showing your HCO’s value proposition Healthier […]