Our world thrives on power. Energy keeps our daily lives going. Whether its coal, gas or electricity, we always need power. Like He-Man said, “I have the power!” However, power isn’t unlimited and also requires great care from the companies providing it. Utilities companies are currently overhauling their systems to provide more efficient power systems […]
Energy and Utilities
You Want to Know Why the Oracle Asset and Asset Lines Look “off”?
Users ask, “Why do the asset and lines coming into Assets from Projects look off?” The straightforward answer is the screen layout is confusing. After Projects interfaces summarized asset lines to Assets, the Assets team must analyze and then post asset costs. A question we’re faced with at some point in every project where PPM […]
Storms Offer Utility Companies an Opportunity to Shine
The world is random, and the future is unknown. We are continuously adapting to remain up-to-date and connected at all times through an omnichannel experience. Still, with the most advanced proactive measures, sometimes things happen. Think about this. A massive storm hits and power outages strike across an entire state. First responders are out in […]
Trends in Oil, Gas, and Mining: A Look Back—and Ahead
Every day, we sit at our computers and read the constant flow of headlines that cross the wires. In our meetings, we hear about our competitors, from what they are working on to how they are getting it done. It is these stories that drive organizations to innovate and perform better. It is these conversations […]
Trends in Utilities: A Look Back—and Ahead
Every day, we sit at our computers and read the constant flow of headlines that cross the wires. In our meetings, we hear about our competitors, from what they are working on to how they are getting it done. It is these stories that drive organizations to innovate and perform better. It is these conversations […]
The Business Case for Telematics
1. Do you manage a small or large fleet of vehicles that are critical to your business operation? 2. Do you have the necessary data to manage your fleets utilization, preventative maintenance, driver behaviors and route optimization? If you answered YES to question 1 and NO to question 2 you should consider a implementing a […]
The Minimum Oracle Cloud Project Contracts Setup
Differences exist between Cloud Project Billing and EBS Project Billing. Using Oracle Cloud Project Contracts exclusively is one of the differences. In EBS “Project Funding” we create an approved revenue budget, baseline it, setup the agreement and lastly fund the project/task. Utilizing Oracle cloud project contracts raises questions of how the former “funding” is achieved […]
Cloud Technology Has Changed the Game
I have just returned from the Gartner Application Strategies and Solutions Summit 2018. This was one of those conferences where it turns out to be something different than what you expected. The agenda was a solid blend of educational sessions, networking opportunities and meaningful keynotes. Like many conferences, the real value comes from hearing from […]
Innovate to Improve Your Utility Customers’ Experience
In this day and age, it can be difficult to stay ahead of the curve, especially in the utilities industry. New technologies are bringing new competition for customer engagement, and staying ahead of those technological advances has become imperative to remain a front-runner in the industry. Exploring new trends and services that provide the solutions […]
Getting Personal: How to Engage Utility Customers
In a time where technology is constantly evolving, it can seem that personal connection is becoming more difficult to achieve, especially between company and customer. Consumers are more connected than ever, and as a result, more aware of where they take their business. They’re not only looking at the value of the service they’re receiving, but […]
How to Support the Customer Journey for Utility Customers
One challenge that many utility providers face is that most customers really only think of their provider when they’re starting or stopping utility service, paying bills, or dealing with an outage or other problem. To better engage customers and avoid slipping into the realm of commoditization, utility companies need to provide consistent value throughout every […]
4 Trends Shaping Customer Experience in the Utilities Industry
The constant evolution of technology and customer expectations impacts every industry across the board, including utility providers. Whether your company operates in a regulated market or competes against other providers for business, you must both understand and meet your customers’ evolving expectations for the solutions and services you provide, or risk being left behind. Some […]