Consumers are digitally savvy, well informed, and more demanding than ever. Not investing in resources that digitally transform customer care will become a competitive disadvantage. This series explores six technology trends for delivering smarter and more strategic customer care. Trend #1: Analytics Help You Anticipate Customer Needs Data and analytics go hand in hand to […]
Posts Tagged ‘machine learning’
Driving Digital Transformation with ML in Oracle Analytics [Webinar]
The adoption of machine learning (ML) is increasing at near-breakneck speed. As organizations seek innovative ideas on how to improve the business, Oracle Analytics Cloud with ML capabilities is leading the charge. With built-in drag-and-drop functions into visualizations and autonomous prediction execution, Oracle Analytics puts the power of machine learning in your hands. Join us […]
Digital Intelligence and the Role of Data in Personalization
Welcome to 2019 where things take an interesting turn, or, materialize as predicated for so long. In a data-driven environment, it is no surprise that this year Information Executives (CIO, CDO, CTO, CAO) focus on the following topics according to IDG, Gartner, CIO, and Forrester: Trying to figure out ways to increase IT Budget to […]
Use Intelligent Content to Create Incredible Experiences
Artificial Intelligence (AI) affects our lives in unexpected ways every day. Machine learning has changed the method and speed that companies can deliver personalized content. And because of this, expectations are consistently increasing across all industries. In a recent guide that we created together with Adobe, we take a closer look at how you can […]
Trust Must Be Earned at Every Point During the Client Experience
Whether you think Facebook users don’t understand what information of theirs is subject to disclosure (user’s fault) or Facebook needs to provide more education and acknowledgement of risk to its users (Facebook’s fault), no one can argue it’s been a rocky year for the company as it works to regain user trust. In the rush […]
The Top New Features in Sitecore 9.1 and Why They Matter
Sitecore 9.1 is upon us, and there’s plenty of new features to get developers (including those front-end teams!), marketers, and businesses excited about. Like most major dot-releases, Sitecore 9.1 brings additional stability and bug fixes to the platform, while rolling out significant features that will create a lasting impact on the platforms for years to […]
Real-time Machine Learning in Azure
In the war of cloud computing, AWS is currently the undisputed leader but Microsoft Azure seems to be chipping away at AWS’ lead with every passing quarter. While Google Cloud offers impressive tools as well, it is struggling to keep pace with Azure. This could be traced to Microsoft’s longer tenure in the enterprise market. […]
Gartner ITxpo: Top Transformative Tech for Life Sciences
At Gartner IT Expo, Michael Shanler focused on what technologies can transform life sciences. In doing so, he called upon a lot of existing research at Gartner including: 2018 Hype Cycle for Life Science Research and Development 2018 Hype Cycle for Life Sciences 2018 Hype Cycle for Digital Care Delivery 2018 Hype Cycle for Real […]
Augmented Analytics with MicroStrategy at #GartnerSYM 2018
Business intelligence (BI) helps organizations transform their data into actionable intelligence and make smarter business decisions. But according to one Gartner survey, only about 30 percent of employees are using analytics. So how can enterprises increase adoption? Augmented analytics may be the answer. What is Augmented Analytics? The volume, variety and veracity of big data […]
Sitecore, Machine Learning and Personalization
What holds back marketers from creating one-to-one experiences? Well, a lot of things, it turns out. Lack of data, too much data, not understanding a customer’s journey, too much focus on journeys – the list is endless. In the past, we’ve created rules engines to try to create personalized experiences, but we are finding that […]
Will Digital Healthcare Technology Disrupt Independent Physicians
Why fear change? Change is good and has developed the world into what it is today. Change partners with adaptation, to promote a new way of doing things. However, is change in the healthcare industry putting independent physicians at risk? With the increased usage of digital healthcare technology, will the independent physician still be able […]
Consider Maturity, Limitations, and Appropriateness of New Tech
Digital transformation initiatives should also consider the maturity, limitations, and appropriateness of artificial intelligence, machine learning, and robotics technologies. Again, look to other industries for insight. If you believe the automotive pundits, fully autonomous, driverless cars are only months away. Google and Tesla told us they would have fully autonomous cars by 2018; GM planned […]