Posts Tagged ‘Amazon Web Services’

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An Omnichannel Member Services Success Story: Improving Member Satisfaction

For healthcare payers, performance bonuses and analyst recommendations are dependent on external scoring by government agencies, regulators, and other third-parties. When our large Midwestern payer client’s customer satisfaction scores began to decrease due to unsatisfactory first-call resolution, inaccurate data, lack of omnichannel capabilities, and inaccurate billing information, the organization realized it needed a plan to […]

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Introduction to AWS CloudWatch

AWS CloudWatch monitors AWS resources and your applications on AWS. AWS resources such as EC2 instances, RDS databases, load balancers, etc., can be monitored in real-time with CloudWatch. The CloudWatch service allows you to collect and track metrics, monitor log files, set alarms, and automatically react to changes in AWS resources. It automatically provides latency, […]

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Perficient Achieves AWS Migration & Modernization Competency

Perficient is excited to announce our achievement in Amazon Web Services’ (AWS) Migration and Modernization Competency for AWS partners. This designation recognizes Perficient as an AWS partner that has demonstrated technical proficiency and customer success automating and accelerating customer application migration and modernization journeys. AWS launched the Migration and Modernization Competency to allow customers to […]

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Boto3 AWS SDK for Python

Using Boto 3, you can integrate your Python application, library, or script with Amazon S3, Amazon EC2, Amazon DynamoDB, and more. Key Features of Boto3 Resource APIs. Up-to-date and Consistent Interface. Support for Python 2 and 3. Waiters. Service-specific High-level Features. Resource APIs Boto 3 has two distinct levels of APIs. Client APIs provide a […]

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AWS Cloud Solutions: Use Cases in Healthcare

Healthcare business teams are often forced to navigate multiple systems to find the data they are looking for. Once they track down that data – if they even have self-service access to it – questions of data integrity and reliability come into play. Organizations struggle to eliminate the data silos and unlock shared understandings and […]

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AWS Elastic Load Balancing (ELB) And Its Types: A Brief Introduction

We’ll discuss AWS Elastic Load Balancing (ELB) in this blog. One of the most critical duties in just about any firm is Distributing Workloads among various Computing Resources. The service Amazon AWS Elastic Load Balancer was explicitly created for dispersing workloads. This blog’s AWS load balancer lesson will delve deep into AWS ELB. The following […]

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Monolith to Serverless in 10 Minutes

The web-based Application Programming Interface (API) concept has been around since the ’90s. Due to the need to maintain and grow business, there are now centuries worth of existing code, most of which we define today as monolithic. The thought of change for many companies is daunting at best, if not inconceivable. There are countless […]

Contact Lens for Amazon Connect: Real-Time Use Cases and Rules

In today’s blog post, I will walk you through a way in which Contact Lens can enhance your contact center: Amazon Connect Rules! What Are Amazon Connect Rules? As described in the Amazon Connect administrator guide, Amazon Connect Rules allow you to set up actions that are triggered based on conditions. When used in combination […]

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Managing AWS Infrastructure Using Ansible Tower

Using Ansible Tower I have the power to automate simple and complex tasks like configuring and installing packages on Linux serves and configuring AWS infrastructure. Your company should think about implementing Ansible to meet your business needs if you are looking for: multi-user access, user management, credentials, security, RBAC, complex orchestration, reporting, logging, and/or auditing. […]

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Dive Deep into Different Reporting Options with PACE

Reporting is essential for timely and effective monitoring of contact center performance. Contact center dashboards provide managers, supervisors, and agents a detailed look at the current state of their contact centers. In this blog post, I will talk about the different reporting features that are available within PACE, such as Supervisor Dashboards with pre-configured templates, […]

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Load Data From Amazon RDS to Snowflake Using Matillion ETL Tool

Amazon Relational Database Service, a  service provided by Amazon Web Services, is a fully managed SQL database cloud service that allows you to create and operate relational databases. With Amazon RDS, one can access all the files and database anywhere in a cost-effective and highly scalable way. Snowflake is a cloud-based platform that helps data […]

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Integrating Terraform with Jenkins (CI/CD)

Automated Infrastructure (AWS) Setup Using Terraform and Jenkins (Launch EC2 and VPC) In this blog we will discuss how to execute the Terraform code using Jenkins and set up AWS infrastructure such as EC2 and VPC. For those of you are unfamiliar with Jenkins, it is an open-source continuous integration and continuous development automation tool […]

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