Digital Transformation

Perspectives on Transforming the Customer Experience Throughout the Connected Enterprise

Digital Transformation

Perficient Listed in Four Recent Forrester Reports Related to Microsoft Capabilities

The second half of 2020 has been an exciting period for our Microsoft team, with Forrester listing us in four reports that relate to capabilities within our Microsoft practice. These reports range in solutions and showcase the wide range of capabilities that our Microsoft practice holds, ready to help clients with any number of digital […]

Recognized in the Forrester New Wave report for Computer Vision services

Perficient Listed Among Significant Computer Vision Providers in Forrester New Wave Report

We are excited to be listed by Forrester in its recent report The Forrester New Wave™: Computer Vision Consultancies, Q4 2020 – The 13 Computer Vision Providers That Matter Most and How They Stack Up. The New Wave™ report differs from the independent research firm’s traditional Forrester Wave™ report in the way that it only […]

Agency, Interrupted: Insourcing, Digital Consultancies, and How to Work With Agencies

Digital disruption continues to accelerate across every industry, including the digital industry itself. The digital agency emerged in the 1990s, soon after companies realized that the web would be driving customers to their web site and that they needed to make sure these customers got there. Digital agencies merged decades-old creative and marketing experience with […]

Woman Having Telemedicine Session

8 Trends for Healthcare in 2021

Momentum in digital healthcare transformation… it’s massive, and much needed. As organizations adapt to new modes of care, demands on resources, and consumer expectations, payors and providers are eyeing opportunities to reduce costs, improve care, build awareness, and expand relationships. Here are 8 trends we’re currently tracking into 2021: TREND 1: The evolution of healthcare […]

The Impact of PunchOut between Buyers and Sellers in B2B Commerce

When buying online in today’s world, we often think of a quick and simple process. However, the B2B purchasing process can be more complex, especially when clients purchase from various suppliers and familiarize themselves with each vendor-purchasing platform, or for sellers who are accommodating requests from various buyers. These touchpoints and roadblocks make the commerce […]

People Having A Business Meeting

COVID-19 – The Common Enemy to Manufacturing Companies?

I recently enjoyed hosting a virtual roundtable with a couple dozen senior executives from Global 2000 B2B manufacturing companies.  The topic was, “How Have You Accelerated Your Digital Transformation Strategy as a Result of COVID-19?” As many know, Digital Transformation has been a hot topic in manufacturing for years. Most manufacturers had it in their […]

What Businesses Should Expect for Commerce This Holiday Season

Before we could blink, summer ended, and the holiday season is now just around the corner. The COVID-19 pandemic has already impacted several facets of digital commerce, and many businesses will have to make certain adjustments as holiday spend continues to move online. Here are some tips that will prepare your business for the digital […]

How to Better Serve Your Clients with Automated Fulfillment Systems

The goal of each business is to meet and exceed customer expectations by accurately fulfilling orders even when against extreme demand. Many organizations choose to fulfill with at least one manual rules-based approach based on factors like proximity. While this may seem like an ideal solution, there are automated supply chain methods companies can implement […]

Coveo for Salesforce Customer Agents

Integrate Twilio Flex with ServiceNow to Elevate Your Customer Service Experience

Recovery and emerging trends  As organizations begin to think about the recovery phase from the COVID era, businesses that were digitally enabled and able to innovate fared better. Companies that were previously resistant to change were suddenly faced with the choice to accelerate digital innovation or risk their survival. At Twilio’s annual conference Signal 2020, […]

Perficient Listed in Forrester Azure Services Providers Q4 Report

We are excited to be listed by Forrester in its recent report, Now Tech: Azure Services Providers, Q4 2020 — Forrester’s Overview of 41 Azure Services Providers. As the report notes, “Many enterprises continue to struggle with starting and continuing their journeys to the cloud.” The report also notes that service providers can help clients […]

Introducing New Ways to Quick-start Your PIM Platform

Product Information Management (PIM) and commerce go hand-in-hand, and inRiver is the common factor that helps simplify product information for both B2B and B2C shopping channels. Not only has our partnership with inRiver brought us several platform integrations, years of strategic guidance, and a multitude of services, but it has also enabled us to create […]

Istock 903569480 (3)

Evolving Traditional Technologies Toward CX

Contact Centers are a traditional aspect of companies and historically where and how those companies seek to interact with their customers. For years the chief expectation for these interactions was primarily via the phone or voice channel. Though as consumers embraced the internet and mobility, newer channels emerged. As this continued, along with businesses’ desires […]

Load More