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Digital Transformation

Perspectives on Transforming the Customer Experience Throughout the Connected Enterprise

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5 Essential Steps for Improving Your Customer Care

Satisfying today’s digitally savvy and well informed customers boils down to one common theme – customer experience. Price and quality are key considerations when making purchase decisions. However, it’s the experience that keeps customers coming back for more. 73% [of consumers] said a good experience is key in influencing their brand loyalties Your organization must […]

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Retail Checkout: Who’s Doing it Right?

It’s no secret that cashiers at retailers are starting to be replaced by self-checkout options. The rise and success of Amazon Go has the retail industry adopting new technologies to remain contenders in customer satisfaction. The majority of big chain retail establishments are implementing new checkout options: express checkout, curbside pick-up, registers for customers to […]

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3 Change Management Strategies to Drive Digital Transformation

Digital transformation causes disruption because it holistically changes an organization. It changes the way people work, a company’s essence, and how it operates. Consequently, it sometimes even changes the culture. Change management’s role is to help along the entire journey. More business leaders realize that change management needs to be incorporated in everything a company […]

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Cloud Trends in 2019: Businesses Embrace Cloud

The following blog comes from an interview with Perficient’s Strategic Advisors Consulting Managing Principal, Michael Porter, and is part of a series on cloud trends with experts from within Perficient. Cloud usage today has gone from a step pursued by bleeding edge innovators to a normal part of everyday business. Indeed, many companies now follow […]

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Utilities Companies Are Getting Smart

Our world thrives on power. Energy keeps our daily lives going. Whether its coal, gas or electricity, we always need power. Like He-Man said, “I have the power!” However, power isn’t unlimited and also requires great care from the companies providing it. Utilities companies are currently overhauling their systems to provide more efficient power systems […]

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Leverage Containers for Digital Transformation

Software containers are taking over. Is your organization ready for the transformation? Organizations are gravitating towards software containers as a way to package, distribute, and run their applications. The benefits of container technology such as Docker and Kubernetes include: SPEED – Containers are lightweight relative to virtual machines. New application instances can be launched more […]

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4 Ways to Get a Successful Start in Artificial Intelligence

Artificial intelligence (AI) is a hot topic. It’s everywhere, permeating culture well beyond the expected business settings. As a result, the increased visibility has created a general perception that AI is widely deployed and adopted today. But it’s actually not. Only four percent of CIOs have recently invested in or deployed artificial intelligence according to […]

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Perficient Named Among Top App Modernization Providers

With more businesses seeking cloud capabilities, app modernization and migration capabilities are crucial in utilizing existing software and data to digitally transform. Many businesses seek a partner to enhance their digital efforts that they may not have in their existing staff. This is an area in which Perficient focuses, helping clients optimize processes and get […]

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Cloud Trends in 2019: Unlocking Your Data

The following blog comes from an interview with Perficient’s Azure Practice Director, Steve Holstad, and is part of a series on cloud trends with experts from within Perficient. Businesses have a lot of data. This isn’t news. However, the sheer amount of data that businesses have can even surprise them. This is because old models […]

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Six Trends Moving the Needle in Customer Care: Omnichannel

Consumers are digitally savvy, well informed, and more demanding than ever. Not investing in resources that digitally transform customer care will become a competitive disadvantage. This series explores six technology trends for delivering smarter and more strategic customer care. Trend #5: Omnichannel Experiences Amplify Customer Loyalty The thought of calling customer service might be off-putting. Regardless of […]

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Meet Perficient’s Chief Strategists: Allison Fries

Thrilling our clients with innovation and impact – it’s not just rhetoric. This belief is instrumental for our clients’ success. In 2018, we announced the first class of Chief Strategists, who provide vision and leadership to help our clients remain competitive. Get to know each of our strategists as they share their unique insights on […]

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Join Perficient at Google Cloud Next 2019

Perficient is excited to return to Google Cloud Next 2019 as a Foundation sponsor! The event is just a few short weeks away, taking place in San Francisco on April 9-11th at the Moscone Center. Bringing thousands of attendees and hosting hundreds of sessions, Google Cloud Next is sure to be an event for the […]

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[e-book] 10 Digital Transformation Strategies for 2019

Digital transformation is a high-stakes game. Business leaders often have lofty goals in the fight for survival. But big ambitions don’t always result in big wins. As a result, many decision makers are taking more pragmatic approaches in 2019 rather than trying to boil the ocean. A Shifting Approach to Digital Transformation Without a doubt, […]

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How AI Improves Customer Care in Financial Services

It’s safe to say that artificial intelligence (AI) has established itself in the business world. Think of it as part of a company that is always working and doesn’t take time off. The efficiencies AI presents are so tremendous that it is expected to result in more than $1 trillion in savings in the industry. […]

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Meet Perficient’s Chief Strategists: Mark Polly

Thrilling our clients with innovation and impact – it’s not just rhetoric. This belief is instrumental for our clients’ success. In 2018, we announced the first class of Chief Strategists, who provide vision and leadership to help our clients remain competitive. Get to know each of our strategists as they share their unique insights on […]

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Six Trends Moving the Needle in Customer Care: AI, VCAs, Chatbots

Consumers are digitally savvy, well informed, and more demanding than ever. Not investing in resources that digitally transform customer care will become a competitive disadvantage. This series explores six technology trends for delivering smarter and more strategic customer care. Trend #4: AI, VCAs, Chatbots: The Future of Customer Care If you’re tasked with evolving your firm’s customer […]

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Cloud Trends in 2019: Early Adopters to Benefit on PaaS

The following blog comes from an interview with Perficient’s Chief Strategist of IT Modernization and Integration, Eric Roch, and is part of a series on cloud trends with experts from within Perficient. The cloud needs have changed for many enterprises. These enterprises have accepted they need the cloud. Now they aren’t just asking how to […]

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Three Ways Automation is Transforming the Automotive Industry

The automotive industry is continuously producing innovations that feature and support wireless connectivity, sensors, AI, smart infrastructures, and automation. These innovations have seeped into many areas of the industry, from the buying process to driving to servicing. What’s fascinating is that many of the current and emerging trends share the same common denominator, and that […]

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Innovations in Adobe Analytics via AEM Authoring

In 2015 the Ford Motor Company made the significant investment to purchase and integrate the full Adobe Marketing Cloud solution with the goal to deliver personalized and optimized content through its myriad of digital channels. Perficient was brought on board to work closely with Ford’s Head of Digital Brand Optimization in the planning, implementation, integration, […]

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Perficient Digital Transformation Blog

Perspectives and insights from our thought leaders on change management, Big Data, cloud, mobile, integration, APIs, analytics, digital experience and business optimization strategies to drive digital transformation.