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Digital Transformation

Perspectives on Transforming the Customer Experience Throughout the Connected Enterprise

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Providing A Connected Vehicle Experience With Cloud

The following is the eleventh blog in a series about why businesses are moving to the cloud to modernize and improve business performance. Throughout this series, we have discussed the many benefits of cloud, including increased velocity for innovation, enhanced security, and the opportunity for ROI. Now, we want to discuss how the cloud can […]

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The Customer Experience in Financial Services

Previously, I discussed why financial services firms should focus on digital transformation. This blog will analyze the aspects of the customer experience. The customer experience (CX) is not the same as customer service. Customer service is just one aspect of CX. It refers to the component that provides direct interaction with the customer in the […]

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[Guide] The Executive’s Guide to Intelligent Automation

Intelligent automation isn’t accomplished by a single technology working independently, but by a combination of different technologies working in concert: process orchestration, robotic process automation (RPA), and artificial intelligence (AI). Automation is a driving force of digital transformation. Enterprises of all sizes pursue automation for a number of reasons, such as to increase customer satisfaction […]

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Why Financial Services Firms Must Focus on Digital Transformation

Digital transformation can be confusing. If a company has all its books and records maintained by computers, isn’t it already digital? If it has a functional web presence and even conducts business transactions via an integrated B2B or B2C portal, doesn’t that qualify as digital? While these scenarios do, in fact, involve the digitization of […]

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Providing a Unified Customer Experience with Cloud

The following is the tenth blog in a series about why businesses are moving to the cloud to modernize and improve business performance. Throughout this series, we have discussed the many benefits of cloud, including increased velocity for innovation, enhanced security, and the opportunity for ROI. In the next few blogs, we’re going to examine […]

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Forrester Predicts Cloud Market Shifts in 2020

Forrester has released its anticipated yearly predictions for cloud computing, giving businesses something to consider as they enter 2020. Cloud has seen many shifts in recent years, going from a place to collaborate, to somewhere to store personal information and then software, and finally to what it is today – a collection of tools that […]

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A Moderator’s View of the Minneapolis CIO Summit

On December 11, CIOs gathered in Minneapolis for a one-day regional conference featuring keynotes and executive boardroom sessions from leaders in IT. These CIO Executive Summits, hosted by Evanta, offer executive leadership the opportunity to spend a day exchanging insights with peers, gaining exposure to best practices, and creating new partnerships. Each event is led […]

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Digital Transformation Increases Success, But There’s Still Work to Do

My last blog outlines how banks are implementing digital transformation strategies. In this blog, I examine how digital transformation increases success, and highlight where work needs to be done. The Need to Stay Competitive Despite the tremendous investments in digital transformation made by the big banks, medium-sized and regional banks have remained competitive. They surprisingly […]

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The Overall Benefits of Cloud Adoption

The following is the tenth blog in a series about why businesses are moving to the cloud to modernize and improve business performance. In this series, we have highlighted the major benefits the cloud brings, including in areas such as innovation, security, and disaster recovery, among others. In this blog, we’re going to summarize those […]

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How Are Banks Implementing Digital Transformation Strategies?

Previously, I analyzed the current themes in banking according to executives. This blog outlines how banks are implementing digital transformation strategies. Digital transformation strategies for banks have, for years, centered attention and investment on frictionless service, personalization, customer journeys, user experience, lean transformation, organizational alignment, emerging business models, FinTech partnerships, and mobile. While this will […]

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5 Current Themes in Banking According to Industry Executives

Previously I reviewed post-digital transformation in banking. This blog analyzes the current themes in banking according to executives. In recent years, five themes generally dominated (and rightly so) what bank executives paid attention to and invested in: 1. Generational Relevance The Millennial generation ushered in a different attitude regarding convenience, access, and responsiveness, and banks […]

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It’s Time to Focus on Post-Digital Transformation in Banking

This is the time of year when banks think about what strategies and investments to pursue in the coming year. And while retail and commercial banking is a complex, global industry driven by a combination of local-market macroeconomics, regulatory regimes, competitive forces, and customer behavior, the digital transformation strategies banks pursued for many years were […]

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Do You Know What’s Going on with Your Business?

Modern and mobile in your personal life I have a mobile banking app on my phone like a lot of people do.  That gives me the option to check out the most current activity of all my bank accounts wherever I am.  It’s not a necessity to have a mobile app or even bank online, […]

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Why Are Fintechs Struggling with Banking Regulations?

For all those who think traditional banks will not be able to compete with fintech companies, a federal judge’s ruling in October and the pulling of fintech start-up Robinhood’s bank charter application, which would have allowed it to become a federally insured bank and eliminated the need to partner with other banks, show that it’s […]

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How Cloud Improves Processes to Bring ROI

The following is the ninth blog in a series about why businesses are moving to the cloud to modernize and improve business performance. In our previous blog, we highlighted the potential cloud offers as it pertains to making savings and generating revenue. In this blog, we’re going to examine a real-life example of this through […]

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Using Predictive Analytics in a Smart Factory

So you want a smart factory? Something that drives greater value by combining business processes and physical machines. Update your manufacturing processes from legacy automation to a fully connected stream of data. The solution translates a specific business problem into a data problem that can be solved with predictive analytics. Many manufacturing systems operate at […]

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Avoiding Disasters with Chaos Engineering

The cost of an outage to a business is very high. This isn’t news to anyone, but in today’s world of instant access and immediate gratification, it’s truer now than ever. Businesses today are expected to be accessible at all times to consumers. As a result, businesses need to build infrastructure and applications that are […]

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Maximize Your ROI and Cost Savings With Cloud

The following is the eighth blog in a series about why businesses are moving to the cloud to modernize and improve business performance. So far in this series, we have covered topics such as the innovation cloud brings, cloud security, and disaster recovery in the cloud. In this blog, I want to address an issue […]

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Get 25% Off AI Summit NY Passes with Perficient’s Discount Code!

The AI Summit is coming to New York again December 11-12 at the Javits Center. This 2-day conference is jam packed with exclusive content tailored to help attendees dig deeper into implementation opportunities and the challenges they face in their industries. There will be eight tracks with stages covering: Retail Sales & Marketing Finance (Look […]

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Predictive Model Ensembles: Pros and Cons

Many recent machine learning challenges winners are predictive model ensembles. We have seen this in the news. Data science challenges are hosted on many platforms. Techniques included decision trees, regression, and neural networks. And, winning ensembles used these in concert. But, let’s understand the pros and cons of an ensemble approach. Pros of Model Ensembles […]

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Perficient Digital Transformation Blog

Perspectives and insights from our thought leaders on change management, Big Data, cloud, mobile, integration, APIs, analytics, digital experience and business optimization strategies to drive digital transformation.