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Build a Perpetual Beta Mindset to Speed Organizational Change

Nearly every day, I can scan the headlines on my news feeds and read a report on the dramatic ways that artificial intelligence (AI) is changing the way we work. While the field of AI is wide and evolving, I like the definition given by Nils J. Nilsson, a founding AI researcher at Stanford University: Artificial intelligence is that activity devoted to making machines intelligent, and intelligence […]

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Four Steps to Successful Improvement through Customer Feedback

The old adage “the customer is always right” may frustrate some companies, but getting to the heart of the customer voice through robust data aggregation and analysis tools has never been easier. Social media has now given everyone a feedback channel that customer service organizations can harness to improve offerings and stay competitive. Perficient recommends […]

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IM is No Substitute for P2P

Let’s face it, in today’s world we have about a zillion different electronic means of communicating. I feel justified in making that assessment because I am of an age where I recall when email was a new-fangled thing. We get so used to being able to instantly message someone or shoot off a quick email […]

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Who Is Responsible For The Compliance Of Cloud Systems?

Any time you take advantage of a cloud service – infrastructure, platform, or software – for a regulated purpose, you are ultimately responsible for its regulatory compliance, not the cloud vendor. This is critical for you to remember. So, how can you ensure regulatory compliance of a software system you did not build, you do […]

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The Salesforce Field Service Lighting Surprise

We are All Discoverers In 1492, Christopher Columbus didn’t board his ship, raise his iPhone and smoothly say, “Siri, get directions to the Bahamas,” then sit back and enjoy a peaceful voyage across the Atlantic. Being a discoverer or an explorer was a dangerous job. Did you know one in three sailors during that era […]

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Guidance For Early Adopters Of The TransCelerate SIP

In today’s post, the sixth in the series on the TransCelerate Shared Investigator Platform (SIP), we offer guidance and best practices for early adopters of the SIP. For more background information on TransCelreate or the SIP, or for guidance directed toward companies that have not joined TransCelerate or adopted the SIP, see the previous posts. […]

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How Smart Technologies Up the Ante for Digital Transformation

Digital innovation continues to disrupt industries at lightning speed. Today’s organizations are transforming their entire business – from strategy to operations, technology to culture – to better deliver value to their customers. In 2017, we compiled the top 10 trends leaders needed to know when it came to their digital transformation journey. In this 10-week […]

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Direct Routing for Microsoft Teams Deep Dive: Part 2

In part 1 of the Direct Routing for Microsoft Teams Deep Dive, we discussed the foundational call flows from the Teams client. In this article we will continue the discussion by talking about Direct Routing call flow with and without media bypass. Lastly, we will take a look at a high level view of the […]

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How To Set Up a New Salesforce Org

Have a New Salesforce Org? If you purchased a new Salesforce org, you may be wondering where to begin setting it up. In this blog we’ll explore a few of the essential areas to review and configure to help get you started. When you first sign into your new Salesforce org you will see that […]

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Why CU Anschutz Medical Campus Migrated to Google Cloud

Our healthcare team has been working with the University of Colorado over the past couple of years to overcome critical data challenges in healthcare… and the results are exciting. In this blog post, I’ll share how the academic medical center was able to improve security, reduce maintenance, and increase efficiency in support of the university’s […]

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What Microservices, APIs and IoT Mean for Your Integration Strategy

Facing a deluge of data, disparate data sources, and ever-increasing customer and employee expectations, enterprises are challenged with optimizing their operations. Integration has and will continue to be a core strategy for successful business optimization. The market views a number of developing trends as the next go-to technology applications for business optimization. Microservices, APIs and […]

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3 Steps to Overcoming Communication Barriers

We often hear the phrase “Seek first to understand and then to be understood” or are told to actively listen. While these are important, often time it’s simply not tactical enough. Too often what we hear is skewed by the filters that we (and our audiences) apply. So how do we ensure what we say […]

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Cloud-Hosted Terminology: Types Of Systems

As we continue our series on maintaining regulatory-compliant cloud systems, let’s touch on a few key terms. Below are explanations of the primary cloud-hosted offerings available in the market. Infrastructure-as-a-Service (IaaS) When you purchase a software system and opt to have a vendor host it for you instead of installing it on servers you own, […]

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How to Create Advanced Tableau WOW Charts – BUMP Charts

Bump chart is used to effectively visualize ranking of dimension members across different measures over time. It is very easy to interpret from bump chart, how ranking of dimensions with respect to any measures varies over time. Steps to create BUMP charts in Tableau: I have used Tableau Superstore dataset for creating this BUMP charts. […]

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How We Deliver Salesforce Communities Without Giving Up Vacation

Delivering on a project like this is one that makes the whole team feel good. But how do you do this while still maintaining your sanity, let alone a life outside of work? Obstacle: Faced with a Super-Tight Deadline but it’s a Great Opportunity OpenTable heard about our community expertise and came to us in […]

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InfoComm 2018 – Collaboration Devices for Microsoft Teams

They say, “What happens in Vegas, stays in Vegas.” Although that might be true, Microsoft showcased an enticing portfolio of conferencing and collaborations devices at InfoComm in Las Vegas that is definitely worth spilling all the details! In this article I’ll discuss what Microsoft brought to the table at InfoComm and what this means for […]

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Spurring Growth Initiatives Through Tax Reform in Insurance

Recent months have seen many discussions and questions about tax reform and its impact on the industry as a whole. The introduction of lower corporate tax rates in the U.S. has created a jubilant atmosphere, as the rates are generally expected to boost earnings and investments for many insurers. Companies including Aflac, MetLife, Travelers, and […]

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Guidance On Whether The TransCelerate SIP Is Right For You

This is the fifth post in a series on the TransCelerate Shared Investigator Platform (SIP). For more background, including benefits and challenges, see the previous posts. For those of you who have not yet joined TransCelerate, or who have joined but have not yet adopted the SIP, here are some ideas to consider in your […]

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Why Businesses Are Turning to the Cloud Now More Than Ever Before

We’ve made it to the pivotal juncture for enterprise cloud adoption. Thought leaders and research firms have predicted 2018 to be a significant year for businesses shifting to cloud-based platforms. Some of the stats: “In 2018, we’ll cross the significant 50% adoption milestone, and cloud applications, platforms, and services will continue to radically change the […]

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Common Ingestion Framework

Big Data is the way to move forward for all enterprises today. May it be healthcare, retail, finance or manufacturing, everyone is at different stages in their journey to create their industry-grade, enterprise-ready Data Lake repository. Data Lake forms the core foundation for companies in their journey to build state-of-the-art intelligent applications and provide cutting-edge […]

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Perficient Digital Transformation Blog

Perspectives and insights from our thought leaders on change management, Big Data, cloud, mobile, integration, APIs, analytics, digital experience and business optimization strategies to drive digital transformation.