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Digital Transformation

Perspectives on Transforming the Customer Experience Throughout the Connected Enterprise

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Twilio Announces General Availability of Flex Platform

Kicking off their Signal developer conference taking place in San Francisco this week, Twilio announced today that Twilio Flex, the first fully programmable cloud contact center platform, is now generally available. Since its beta launch in March, excitement around Twilio Flex has been mounting throughout the contact center ecosystem. Considered by many a platform for […]

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Real-time Machine Learning in Azure

In the war of cloud computing, AWS is currently the undisputed leader but Microsoft Azure seems to be chipping away at AWS’ lead with every passing quarter. While Google Cloud offers impressive tools as well, it is struggling to keep pace with Azure. This could be traced to Microsoft’s longer tenure in the enterprise market. […]

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Align Your Business Model with Millennial Values

Build trust by aligning your business model with what Millennial investors value. Millennial investors tend to be confident and independent. They want an adviser to do something they can’t do themselves. Business models – supported by appropriate technologies that include taking the time to understand where Millennial investors are getting their information, what influences their […]

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Developing a PaaS Migration Strategy

In the post “The Business Case Justification for PaaS” we looked at the benefits and a business case for PaaS. In this blog we will look at the steps to create a migration strategy to PaaS including re-platforming legacy applications. Re-platforming applications includes lift-and-shift (containerizing) applications with minor changes, refactoring applications to adhere to twelve […]

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Gartner IT Expo: Create Actionable Intelligence

As a partner of ours, MicroStrategy brings some very interesting capabilities which we think adds flexibility and agility. Along with thyssenkrupp Elevator, they showed that off in a session on Creating Actionable Intelligence here at the Gartner IT Expo. thyssenkrupp builds elevators throughout the world across many countries and regions. This brings many challenges in […]

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Cloud-Based Data Lakes: Healthcare Enterprise Architecture Zones

While there are many reasons to push data integration projects forward, healthcare organizations are often held back from using their data by incompatible formats, limitations of databases and systems, and the inability to combine data from multiple sources. This is why cloud-based data lakes have replaced the enterprise data warehouse (EDW) as the core of a modern […]

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Gartner IT Expo: Healthcare Payers Practical Digital Strategy

This year at Gartner IT Expo, Mandi Bishop, Senior Director and Analyst at Gartner, discussed the (mostly) hype-free plan to digital strategy.  She was very focused on a pragmatic approach.  Digital strategy to her is about optimization 2017 and 2018 was about “learning how to pedal”  2019 is about optimizing the motion.  Your digital business […]

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Red Hat Honors Perficient as Rising Star Partner of the Year

We are proud to announce that Red Hat has chosen Perficient, a Red Hat Premier Partner, as the winner of its Rising Star Partner of the Year Award. The announcement was made yesterday at the Red Hat North America Partner Conference, taking place October 9-11 in National Harbor, Maryland. Red Hat is the world’s leading […]

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Consider Maturity, Limitations, and Appropriateness of New Tech

Digital transformation initiatives should also consider the maturity, limitations, and appropriateness of artificial intelligence, machine learning, and robotics technologies. Again, look to other industries for insight. If you believe the automotive pundits, fully autonomous, driverless cars are only months away. Google and Tesla told us they would have fully autonomous cars by 2018; GM planned […]

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Perficient Among Top Digital Process Automation Service Providers

In the last couple of years, the focus of process initiatives has shifted from cost-reducing implementation projects to strategic enablement plans that reflect the growing importance of digital transformation to organizations’ success. As digital process automation (DPA) techniques become more modernized, vendors must establish proficiencies in change management, strategy consulting, and customer experience. Perficient Ranks […]

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Automotive Leaders are Mastering Digital Transformation

Think back, and we are talking about 30 to 40 years ago; when a company would release a new car. These different automobiles would be completely new in regards to the make and design. It was exciting to see the fresh new features and styles that the companies would introduce. That is what people wanted. […]

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Pivotal Names Perficient a Systems Integrator Partner of the Year

SpringOne Platform is now in full swing, and Perficient is happy to announce we have been named a 2018 Systems Integrator Partner of the Year for Customer Impact award winner by Pivotal Software, Inc. The award was announced today during the Pivotal Partner Summit at the SpringOne Platform, and recognizes our success in delivering innovative […]

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The Business Case Justification for PaaS

Within the cloud delivery models Platform as a Service (PaaS), the model providing the facilities for full life cycle application development, has a smaller overall market share than IaaS or SaaS. However, the PaaS growth rate is accelerating with Gartner predicting a 26% PaaS growth rate to reach $15 billion by the end of 2018. […]

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The Promise of the Next Generation of Digital Health

By 2022, we predict 25% of healthcare consumer interactions will be digitally executed outside of a traditional care setting; while the remaining 75% will gravitate to digitally coordinate real-time health systems. Digital Health is coming of age, bringing with it new capabilities for healthcare interactions and care delivery for consumers, patients and members, and the […]

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Perficient’s Guide to Denver Startup Week 2018

Denver Startup Week is a continuous celebration of everything entrepreneurial and innovative in Denver. This 5-day experience is one of the largest free events of its kind in the world. While here, people come together at numerous sessions and events to celebrate Denver’s thriving pioneering environment. This alone enforces the city’s culture of innovation. The […]

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Winning Intranet Strategies: Structured Content and Data Silos

Those of us in the business of building corporate intranets have long battled against people’s tendencies to work in isolation or “silos”. Our goal is to create intranet and collaboration sites where people work in an open and transparent manner, and information is accessible, enabling better decision-making and productivity. Many intranet and collaboration tools such […]

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The Importance of Building Trust With Wealth Management Clients

In a CNBC interview, MIT professor and Nobel Laureate Robert Merton spoke about the importance of building trust in the wealth management client experience. “What you need to make technology work is to create trust. Technology doesn’t create trust on its own,” Merton said. So, how can you create the trust necessary to ensure that […]

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Further Thoughts on What Omni-channel Means

  In what may be a first and only example of Tech meeting mainline music publication, I reference a Rolling Stone Article about How Grand Theft Auto is Changing the Way the World Experiences Music. Here’s the summary: GTA V and its multiplayer GTA Online mode has already proven itself a thriving game and money […]

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When Does Digital Transformation Not Equal Customer Experience?

My associated image gives the answer to my question in the title but that’s OK. I ask the question less to seek an answer and more to highlight that while customer experience (CX)  is important, it’s not always the most important thing. As a matter of fact, the more I industries I understand, the more […]

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Wealth Management is Getting Serious About Digital Transformation

Hardly a day goes by without a mention of how to use artificial intelligence, machine learning, mobility, and robo-advice to make wealth managers more relevant to the holy grail of customer segments – Millennials. In a few years, Millennials – who have owned digital devices all their lives – will make up half the world’s […]

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Perficient Digital Transformation Blog

Perspectives and insights from our thought leaders on change management, Big Data, cloud, mobile, integration, APIs, analytics, digital experience and business optimization strategies to drive digital transformation.