Shipping address is a very important data point in online shopping, which is why improving the shopping cart experience with an address autocomplete feature is becoming more common on ecommerce websites. Adding the Google Places Autocomplete API to your online store’s checkout workflow can increase conversion rates, decrease abandoned shopping carts, and result in 20% […]
Strategy and Transformation
Built In Recognizes Perficient as a Company with a Remote Culture Built to Last
Recently, Built In, a well-known online tech community, profiled our own Vice President of People, Andrea Lampert, SPHR, to get her take on how companies can continue to build a culture while working remote that will last for the long-term. Her responses were both interesting and noteworthy, all the while shining a light on several […]
My Healthcare Journey: Precision Surgery to Post-Op Confusion
As I returned home after my recent total hip replacement surgery, I saw it again: Our nation’s best health systems may deliver exceptional service at point of care, yet miss the mark at so many other healthcare journey touchpoints. For me, it was just an annoyance. To others, it can be a barrier to accessing […]
Innovation in B2B Healthcare: the Now, the New, & the Next
It goes without saying that the start of this new decade is unprecedented, unplanned, and flat out unwanted. Yet here we are, and we must find ways to think creatively and collaboratively moving forward. B2B healthcare organizations are at a very interesting crossroads. With all that has happened around the COVID-19 pandemic, leveraging technology and […]
How to Create a Unified Process to Manage Product Content for B2B Healthcare Ecommerce
Healthcare ecommerce has seen consistent growth over the past decade, and during the last couple of years, the Amazon effect within the healthcare space has caught everyone’s attention. Even though B2B healthcare companies have generally been quick to adapt to elevate digital and technological maturity, the involvement of marketplaces in the healthcare sector exposed the […]
So What? Putting Perficient’s Now/New/Next to Work
In my last post, I shared the primary insights you need to pull together a Now/New/Next portfolio and get started on making sense of where you stand in the market. In this post, I’ll share how to use those insights to make sense of what to do about it. The Approach For most of us, […]
Scheduled & Opportunistic Counting – How to understand the difference
The use of Scheduled and Opportunistic Counting will improve your inventory controls. Cycle Counting utilizes both of these methods of counting. The utilization of both methods will increase the accuracy of your on-hand reporting. Inventory accountants need this to confidently and accurately report these numbers to investors and banks. So, what exactly is scheduled and […]
Don’t Fall Short When Assessing Your Customer Experience Tech
Customer experience leaders continue to look for ways to improve their customer experience technologies. These leaders understand that as expectations evolve, competitors try to jump ahead, and other companies invent new capabilities, they must also evolve their capabilities. Assessing your technology stack with respect to customer experience is essential to making sure your technology is […]
A Look at DevOps in 2020: Sonatype’s Community Survey
DevOps teams routinely deal with the most sensitive needs of an organization: security, governance, and compliance. However, not every organization is on the same page when it comes to DevOps, which can leave developers feeling overwhelmed and overworked. Sonatype recently released findings from its seventh annual DevOps Community Survey that examines the differences between mature […]
Don’t Miss Out! Join Us at Google Cloud Next ’20: OnAir
Experience cloud at its best during Google Cloud Next ’20: OnAir, July 14 – September 8, 2020. During this 9-week event, a new topic will be covered each week, complete with virtual breakout sessions and solution keynotes. Sign in every Tuesday at 9AM PT to discover new on-demand content, demos, success stories, consult with experts, […]
Building Better B2B Commerce Experiences with CPQ
What is CPQ? In the B2B industry, complicated products and a large catalog can make providing a quote a lengthy process, often generating inaccurate product configurations and quotes. The same order may vary in price depending on factors like your relationship with the client, the promotions you’re offering, product bundles, accounts with recurring orders, and […]
What Do My Customers Expect? Inside Perficient’s Now/New/Next
In my earlier post, I shared our motivation for Now/New/Next and why our clients are using it to rapidly make smart decisions to focus their Customer Experience attention. In this post, I’ll share what you need to know to build your Now/New/Next portfolio. The Approach At the center of Now/New/Next is knowing where you stand […]