Strategy and Transformation

The global pandemic solidified digital health’s vital role in meeting consumer needs. As a result, healthcare payers and providers continue to accelerate their digital capacity in order to meet consumer expectations and ensure business resilience. Digital tools once considered a future-state have now become primary channels for vital care and meaningful customer interactions. Impacts extend […]

The problem statement: An organization having a lot of FMCG products, conducts campaigns in various cities across India. The main aim of this campaign is to promote the products and collect feedback from the customers both existing and prospective ones. The data is collected in excel files and loaded to a centralized location in the […]

In this episode, Jim talks with Novella Green, Director of Digital and Customer Experience at the American Nurses Association about digitally supporting and advocating for nurses throughout the COVID19 pandemic, as well using what you have; how to educate leadership on the ‘why’s of a digital business; and how to sustain energy for digital transformations […]

Peter Drucker said, “The entrepreneur always searches for change, responds to it, and exploits it as an opportunity.” This is often the case when a new leader is hired, whether it’s a Chief Marketing Officer (CMO), Chief Information Officer (CIO), Chief Customer Experience Officer (CCX0), or any other CxO. When making such a leadership change, […]

Every individual has different needs, which accounts for every end-user interacting with your business. Tailoring all your content to each user can be simple and seamless if you have the right tools to manage your product information. However, to do this effectively, you must evaluate the maturity of your organization and if it can handle […]

In this episode, Kim talks with Ron Thurston – Author of the book “Retail Pride” and Host of the podcast “Retail in America” and John Gregory, Global Head of Industry for Retail at Spotify to talk about what it means to be a front-line worker in retail today and how that cohort can be tapped […]

In this episode, Kim talks with Andy McMillian and Janelle Estes from UserTesting.com about better operationalizing customer insights and really walk the talk of customer-centricity. We’d love to get your feedback on a “white noise” word or topic you’d like for us to cover. Send your suggestions to podcast@perficient.com.    Subscribe Where You Listen Apple […]

In my last post on the Application Modernization Journey, we discussed the three questions organizations should ask before starting App Modernization Programs: the “Why, How, and What”. App Modernization Programs help us to realize the benefits when they are executed well keeping the “Why” in target during every phase of the program. In this post, […]

Welcome to my series on DevOps Best Practices related to Sitecore Headless implementations. In Part 1 we will do a review of Git DMZ Flow and see how to implement the principals in Azure DevOps.   What is Sitecore Headless?  Before we dive into the technical details, let’s align on what Sitecore Headless is. Sitecore […]

Sitecore Headless (formerly JSS) has been around for several years now but with its recent promotion in the Sitecore 10 releases, it is generating more buzz than ever. So as customers begin to evaluate this “new” model and more choose to adopt it, we need to begin defining standards for implementation. This series will outline […]

Success is naturally different for every organization. But, one aspect that’s the same for all is what level of maturity an organization has and if they can deliver on their business goals and objectives while meeting customer expectations. Yes, it sounds like a heavy task, but if a company meets all of these requirements, they […]

Challenges faced while managing a project: Just like any other project, ServiceNow projects have several challenges, and if these challenges are not dealt with, it usually means that the project will fail to deliver some of the expected criteria/result. ServiceNow Community will agree that the most common challenges in our projects are related to stakeholders, […]