Digital Transformation

When buying online in today’s world, we often think of a quick and simple process. However, the B2B purchasing process can be more complex, especially when clients purchase from various suppliers and familiarize themselves with each vendor-purchasing platform, or for sellers who are accommodating requests from various buyers. These touchpoints and roadblocks make the commerce […]

During my 8 years of implementing Oracle Cloud HCM, I have found that many of my clients have shared a similar problem as they approached Go-Live. Months of work go into designing and tweaking so by the time the project ends, my clients are often subject matter experts. The issue they all face is sharing […]

Marketing Automation: Top 8 Use Cases in Marketing that will Lift your Business to New Heights  The keywords that catch business leaders’ attention in the fast-moving world are Artificial Intelligence (AI) and Robotic Process Automation (RPA). According to Forrester, “The RPA market will grow to $22 billion by 2025”.   Research carried out by Gartner finds […]

Turn Your Visitors into Paying Customers and Boost Your Sales! Businesses LOVE to generate inbound traffic. They run ads, deploy SEO, send out emails, blast on social media, and use paid advertising to drive traffic to bring MORE visitors!  However, when starting an ecommerce business, many business owners overlook conversion rate optimization, which is not […]

The Road to Managing Corporate Innovation I started out at an ad agency in southern Indiana in 2002. Our clients were interested in technology and our agency helped them find their way. At the same time, I was building the web development and digital strategy team within the agency. We began doing things intentionally with […]

“Patient experience” has become a buzzword in healthcare circles over the past few years. In fact, a quick Google search brings up over 40 million results so it’s safe to say it’s a major focus for the industry. But what about caregivers — those folks who are caring for sick children, partners, friends, and family […]

  In a world where cyber breaches dominate the headlines, cybersecurity is more important than ever.   According to the Ponemon Institute and IBM, the average cost of a data breach in 2022 is $4.35 million USD, and it takes an average of 277 days to identify and contain a breach.  While there are many ways […]

Today we’re making our Openshift on AWS (ROSA) accelerator available for everybody to use *free of charge. This solution is the product of years of experience on the ground delivering application modernization on containers to some of the biggest companies in the world. With the release of ROSA (Red Hat OpenShift on AWS) at the […]

Webinar: Explore Journey Science on Wednesday, December 14th at 12 pm EST As customers interact with your brand, they expect frictionless experiences across every channel and touchpoint. However, many organizations struggle to piece it all together and fail to meet customer expectations. Journey science is a cross-functional discipline that combines research-based insights with data-driven evidence […]

Introduction In Part I of our multi-cluster management series, we’ve introduced GitOps and gone over some of the reasons why you should adopt GitOps for the management of Kubernetes clusters. GitOps is always the #1 thing we set up when starting an engagement and we’ve spent a lot of time perfecting our best practices. Today […]

Most are familiar with the Five Ws for information gathering: Who, What, When, Where, and Why – adding in How for good measure (making it the Six Ws). Fewer are aware of the Five Whys which is a simplistic method of root cause analysis (RCA). This article explains the Five Whys, also known as a […]

Child welfare caseworkers are among the most overworked government employees, they shoulder the responsibility for the well-being and safety of our most vulnerable population – children. The work of today’s caseworkers is limited by disjointed processes and siloed data. These aging, disparate legacy systems do not support their work in a timely and efficient manner. […]