The following is the fifth blog in a series about software containers and Kubernetes, and their importance in modern application delivery. In this series so far, we have looked at why businesses are turning to containers, their benefits, the importance of container management platforms, and how to choose the container management platform that’s right for […]
Platforms and Technology
Optimizing Operations for Modern Applications
In our previous blog post in this series, Tackling Security Concerns in Application Modernization, we focused on security. In this post, we’re going to go a step further and examine the operations of modern applications as a whole. Why are operations of modern applications so important? The advantages of modernizing your systems are well known. […]
Executives and Cloud – Perfect Alignment
In today’s “digital everything” world with all the confusing jargon around the subject of “cloud”, it is easy to miss the point of why cloud technology is important. In this blog, I hope to remind the reader about some cloud basics. The reference to cloud in this blog is a more broadly defined definition of […]
Send Emails to a Teams Channel – One Tip You Can’t Live Without
Since Microsoft Teams utilizes multiple services within Office 365 (i.e. Office 365 groups, Exchange, SharePoint and OneDrive), it can often incorporate a lot of the functionality from those services that you might not have thought possible. Microsoft Teams is all about productivity and teamwork, so after learning today’s Teams tip, you’ll find that it’s something […]
Azure Subscription Transfer from Tenant to Tenant
The Checklist One of the benefits of today’s cloud-based world is portability. The ability to easily move full application environments around in the cloud can be both positive and negative. This portability can create a “casual” attitude about events such as moving full “production” environments around. This casual attitude can lead to modern day catastrophes […]
Managing Coexistence & Interop in Microsoft Teams (Part 3)
Welcome back! You’ve made it to the final blog in this series on managing coexistence and interoperability in Microsoft Teams! Last time we discussed in-tenant interop flows. This time we’ll wrap things up by discussing external access/federation and how this differs from coexistence. For those of you coming from the Skype for Business world, you […]
Essentials for Your Digital Strategy: Zero UI
Delivering seamless, consistent, and engaging experiences starts with a customer-centered digital strategy. This ongoing series explores the characteristics that make up a great digital strategy and how to deliver powerful brand moments that solidify customer loyalty and drive differentiation for your organization. Technology is infused in every part of our lives and is only becoming […]
Kali Project Encryption and Isolation Using Vagrant and BitLocker
Imagine that you work on different engagements or projects in which Kali Linux is one of your primary tools. Furthermore, maybe you also have the need to keep the data for each of those projects isolated from the others – in other words, you need to avoid cross-contamination between your projects. In this article I […]
How to Successfully Support Your Cloud-Based Contact Center
Any contact center solution, cloud-based or on premise, requires adequate support to mitigate risk. For continued efficiencies and optimal performance, specific responsibilities need to be fulfilled. Differences in capabilities and care requirements between cloud-based and on premise contact centers cause variation in skill sets needed to fully support each solution. A mistake often made is […]
Take Our Survey to Learn About the State of App Modernization
The rise of startups that are born in the cloud is a common challenge for established industry leaders. With their ability to reach their market quickly, these startups are rapidly eating away at the longer-standing players with a mix of infrastructure. Increasingly, these leaders turning to cloud and app modernization to match the capabilities of […]
How to integrate SMS with Amazon Connect
In the past, call centers worked like this: A customer with an issue would phone into a support line, never knowing how long they’d be on hold for. It could take multiple calls to resolve the issue, creating a less-than-ideal experience for the caller. In today’s digital-first world, the traditional call center is undergoing a […]
Reach Your Market at the Speed of Cloud
The following is the fourth blog in a series about why businesses are moving to the cloud to modernize and improve business performance. So far in this series, we have examined the state of cloud and how cloud enables innovation, including a case study. In this blog, we’ll look at the benefits of cloud that […]