Customer Experience + Design

If you are upgrading to Optimizely CMS 12, one of the breaking changes to consider is the change to the Dependency Injection(DI) framework. Earlier versions of Optimizely CMS had their own DI hosting framework that supported other concrete DI implementations, like StructureMap. With CMS 12 and ASP.Net Core, DI framework is built into the system. […]

Every individual has different needs, which accounts for every end-user interacting with your business. Tailoring all your content to each user can be simple and seamless if you have the right tools to manage your product information. However, to do this effectively, you must evaluate the maturity of your organization and if it can handle […]

Final installment of a 4-part series Recently I came across a comment from Lori Samuels, Senior Director of Accessibility at NBCUniversal, that stopped me in my tracks, “You can’t test your way to great user experience, you have to design your way there.” I completely agree. On the other hand, evaluating user experiences for accessibility […]

In advance Power Bi scenarios , All of us have created dynamic slicers using measures. the dynamic slicers works on factual values because we use Measures in there. But what if we want the same slicer to represent Dimensions dynamically? Well, here is the step by step solution for the same. Without using single DAX […]

These days, a lot of companies talk about customer experience, customer centricity, customer focus, and customer obsession. And it all sounds great. It is exactly the right thinking, and it is something that nobody can really object to or debate in terms of the correctness of the sentiment. However, being customer focused is more than […]

In my last post on the Application Modernization Journey, we discussed the three questions organizations should ask before starting App Modernization Programs: the “Why, How, and What”. App Modernization Programs help us to realize the benefits when they are executed well keeping the “Why” in target during every phase of the program. In this post, […]

If you follow the customer experience or marketing technology market with any regularity, you’ll notice platform vendors are always releasing newer versions of their systems. Sometimes those releases are very incremental changes such as small updates or fixes. However, major new features and capabilities are sometimes put into the market that will shake up the […]

Success is naturally different for every organization. But, one aspect that’s the same for all is what level of maturity an organization has and if they can deliver on their business goals and objectives while meeting customer expectations. Yes, it sounds like a heavy task, but if a company meets all of these requirements, they […]

As an agile Project Manager, you face a lot of pressure to assure your stakeholders that your project is on track. You are the one the client is calling saying, “are we going to finish this thing on time??” It is imperative to have documentation that can eliminate all doubt that you will. Enter the […]

In this second installment of our five-part blog series, we’ll talk about the second reason customers decide to seek out a new system. Let’s get back into it. Reason #2: Licenses for the current system are expiring or the system is discontinuing When you signed the license agreement for your current platform, chances are you […]

Increasingly, topics like digital responsibility are entering the conversation around digital transformation.  “This responsibility has evolved from primarily focusing on data privacy to now include accessibility, diversity, and inclusion as well. Really, it’s about being more proactive, less reactive. You want to take it from being aspirational to ground truth – how do we make […]

In healthcare, individuals are navigating a highly emotional – potentially even uncertain – journey. Which is all the more reason that their experience with your organization’s contact center should be considered as a high-stakes touchpoint. I sat down with three of our strategists to explore this challenge and the opportunity that it creates for consumer […]