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Customer Experience + Design

Adobe Powers the Future of Digital Experiences With AI

How Adobe is Powering the Future of Digital Experiences With AI

As digital experience platforms (DXPs) evolve, Adobe continues to lead the way in embedding artificial intelligence to help organizations deliver more personalized, efficient, and scalable customer experiences. Forrester’s report, The Impact of AI on Digital Experience Platforms, explores how vendors like Adobe are integrating agentic AI and generative AI (GenAI) to streamline experience operations and empower […]

Adobe Real-time CDP Specialization for Perficient

Perficient Earns Adobe’s Real-time CDP Specialization

We’re proud to announce that we’ve earned our 8th Adobe specialization in Adobe’s Real-time Customer Data Platform. This milestone reflects our continued commitment to delivering exceptional digital experiences and deepens our already robust Adobe partnership. View our other specializations in the Adobe partner directory. What is Adobe’s Real-time CDP? Real-time Customer Data Platform is a powerful solution […]

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Apple’s Big Move: The Future of Mobile

Well, that was a lot to unpack. The Apple event today, announcing iOS 26 and the iPhone 17, truly lived up to the “Awe Dropping” invitation, and not just because of the new iPhone 17 Air’s ridiculously thin design. While the new 24MP selfie camera, the upgraded 48MP Telephoto lens on the Pro models, and […]

2025 Forrester Impact of AI on DXPs

Perficient Interviewed for Forrester Report on AI’s Transformative Role in DXPs

As artificial intelligence continues to reshape the digital landscape, organizations are seeking clarity on how to strategically integrate AI into their digital experience platforms (DXPs). In its latest report, The Impact of AI on Digital Experience Platforms, Forrester explores how DXP vendors are embedding AI agents to streamline experience operations and expand toolsets — from copilots […]

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Total Experience: The New Growth Engine for Modern Business

The recent Forrester Customer Experience Summit in Nashville was a powerful reminder that customer experience (CX) is no longer a standalone function, it’s the connective tissue of modern business. From keynote sessions to hands-on workshops, one message resonated loud and clear: sustainable growth belongs to organizations that align brand, technology, and empathy to deliver experiences […]

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2025 Modern Healthcare Survey Ranks Perficient Among the 10 Largest Management Consulting Firms

Modern Healthcare has once again recognized Perficient among the largest healthcare management consulting firms in the U.S., ranking us ninth in its 2025 survey. This honor reflects not only our growth but also our commitment to helping healthcare leaders navigate complexity with clarity, precision, and purpose. What’s Driving Demand: Innovation with Intent As provider, payer, […]

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Invoke the Mapbox Geocoding API to Populate the Location Autocomplete Functionality

While working on one of my projects, I needed to implement an autocomplete box using Mapbox Geocoding APIs in a React/Next.js application. The goal was to filter a list of hospitals based on the selected location. The location results from the API include coordinates, which I compared with the coordinates of the hospitals in my […]

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Understanding Tailwind CSS Safelist: Keep Your Dynamic Classes Safe!

Tailwind CSS has revolutionized modern front-end development by offering a utility-first approach. It’s fast, flexible, and makes styling a breeze. But if you’ve ever seen some of your classes disappear after production builds, especially when they’re dynamically generated, then you’re not alone. That’s where Tailwind’s safelist feature comes in! In this post, we’ll break down […]

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Live Agent Transfer in Copilot Studio Using D365 Omnichannel – Step-by-Step Implementation

Welcome to Part 2 of this blog series! In Part 1, we discussed the high-level architecture and use case for enabling live agent transfer from a chatbot. In this post, I’ll walk you through the actual steps to build this feature using: Copilot Studio D365 Omnichannel for Customer Service Customer Service Workspace Customer Voice Prerequisites […]

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AI-Powered Personalization: Integrate Adobe Commerce with Real-Time CDP

In today’s hyper-personalized digital world, delivering the right message to the right customer at the right time is non-negotiable.  Adobe Commerce is a powerful eCommerce engine, but when coupled with Adobe Real-Time CDP (Customer Data Platform), it evolves into an intelligent experience machine, which is capable of deep AI-powered personalization, dynamic segmentation, and real-time responsiveness.  […]

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Live Agent Escalation in Copilot Studio Using D365 Omnichannel – Architecture and Use Case

With the increasing use of AI chatbots, businesses often face one key challenge: when and how to seamlessly hand over the conversation from a bot to a human agent. In this two-part series, I’ll walk you through how we used Microsoft Copilot Studio and Dynamics 365 Omnichannel to build a live agent escalation feature. Part […]

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Managing Projects in Sitecore Stream: From Brainstorm to Delivery

In earlier blogs – Why AI-Led Experiences Are the Future — And How Sitecore Stream Delivers Them and Creating a Brand Kit in Stream: Why It Matters and How It helps Organizations, I tried to explore what Sitecore Stream is, how it powers AI-led content management, and how features like Brand Kit and Assist streamline […]

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