Customer Experience + Design

Now that iOS 14 is available, there has never been a better time to get your app up and running with the latest operating system.  With iOS adoption rates so high, at nearly 80%, most users will update their devices once given the opportunity. The sooner you update and begin testing your app the more time you’ll have to perfect […]

With companies looking to reduce costs and increase agility, many are looking to move their CMS to the cloud. Adobe offers two cloud solutions for Adobe Experience Manager (AEM): Adobe Managed Services (AMS) and AEM Cloud Service. For existing on-premises customers, AMS is a lighter lift as it is closer to on-premise architectures. Is AMS […]

How will you spend your COVID-19 bonus? No, not a fatter paycheck (sorry). I’m talking about the additional resources your CFO may be freeing up for new digital initiatives. A survey of U.S. executives by Duke’s Fuqua School of Business shows that due to pressures brought on by the COVID economy “nearly 2/3 of companies […]

In the past, ecommerce was believed to be the simple act of building a commerce website for your business and seeing how your customers used it. However, many B2B sites weren’t performing well or able to adapt to this approach because they lacked the specific resources and knowledge needed to be successful and even felt […]

Use Gifs to Increase Your Marketing Efforts This post is the second in the Visual Storytelling series. See the first post, How to Design Eye-Catching Graphics. If a picture is worth a thousand words, how much more valuable could a gif be? Gifs (aka Graphics Interchange Formats) are short, repeated video clips that have modernized […]

There are many important aspects to consider when looking at re-platforming or re-vamping your commerce storefront. One of these aspects that almost always comes into play is user experience, and for good reason. At a high level, we ecommerce professionals know the importance of keeping the look and feel of a site fresh – but […]

The spending power of Gen Z is predicted to outmatch all the generations before it. Still, it’s never too early to start understanding and planning for capabilities that will be expected from the generation coming next. But who are they? What will they expect from an experience given how they grew up under the influence […]

Times of upheaval like this bring constant challenges that often have to be dealt with in a timely fashion. It’s also a great time to think about innovation. You probably see the pain points for both your contact center and your customers more clearly than ever. You can find plenty of blogs and articles discussing […]

Recently, I came across a requirement from a client that needed all SVG media types to render using the internal XML <Path> in the DOM, rather than using the standard <Img> tag. This was a tricky one and there wasn’t very much information about how to accomplish this, as its not necessarily a common request. […]

COVID-19 has completely changed the way B2B businesses sell products to customers. Traditionally a buyer would experience the product and its features first-hand, determine if the product will meet expectations, and make purchases in an office setting. Unfortunately, the ability to safely go through that process is not an option during these unprecedented times. Businesses […]

Recently, Perficient’s Scott Albahary, Chief Strategist of Financial Services, and Arvind Murali, Chief Strategist of Data Governance, presented a webinar that discussed what it takes for banks and insurance companies to acquire and retain customers. The key, they say, is to create a 360-degree view of customers. Without a holistic view, a company can never […]

General Introduction Splunk Connect for Kafka is a sink connector that allows a Splunk software administrator to subscribe to a Kafka topic and stream the data to the Splunk HTTP Event Collector. After the Splunk platform indexes the events, you can then directly analyze the data or use it as a contextual data feed to […]