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6 Steps to Unlocking the Business Value of O365 – The First 3

Previously, I analyzed the key to unlocking the business value of Microsoft Office 365 (O365). In this blog, I highlight the first three steps a company must take to unlock the business value of O365. Match Business Needs/Priorities to O365 Solutions First, it is important to determine where the business value of O365 lies, which […]

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User Adoption is the Key to Unlocking the Business Value of O365

Previously, I discussed the business value of Microsoft Office 365 (O365). In this blog, I breakdown the key to unlocking the business value. Business value is, for the most part, untapped or “locked” because behavior change is typically left to chance. Furthermore, O365 ROI models typically have a three-year projection. However, by specifically focusing on […]

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[Guide] 6 Steps to Unlocking the Business Value of Office 365

There may not be sufficient empirical research or metrics to demonstrate how using Microsoft Office 365 (O365) contributes directly to business value in a measurable way. However, there are cases in which evidence suggests that purposeful, focused adoption and usage of O365 can contribute significant business value. A comprehensive review of how O365 impacts business […]

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Misleading Assumptions with the Business Value of Office 365

In my last blog, I explored where Microsoft Office 365 (O365) provides value. In the final blog of this series, I debunk misleading assumptions associated with the business value of O365. There may also be some potentially misleading assumptions about O365: O365 is ”just a tool” The decision to migrate to O365 is typically driven […]

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Where is the Business Value of Office 365?

My last blog deciphers how Microsoft Office 365 (O365) promises business value. This blog explores where O365 provides value. Microsoft Office 365 was made available in June 2011 and has maintained its goal of being a catalyst for changing how people work in an increasingly digital economy. For example, Microsoft’s current CEO, Satya Nadella, certainly […]

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The Promise of Business Value with Office 365

Previously, I discussed how user adoption impacts the business value of Microsoft Office 365 (O365). In this blog I decipher how O365 promises business value. The decision to use O365 is made for a number of reasons. According to Gartner research, approximately 70% of survey respondents indicated “licensing or costs” and “shifting workloads to the […]

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[Guide] How User Adoption Impacts the Business Value of O365

The digital dexterity of the workforce will be a significant driver of competitive advantage (or disadvantage, in the case of digital deficiency) for the foreseeable future. So, helping employees productively use new cloud office workloads can be a key element of a digital dexterity plan. Microsoft applications have become such a fixture in our daily […]

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The Importance of OCM in Application Modernization Projects

In the post Tips for Getting Started with Application Modernization, we touched on the importance of organizational change management (OCM) in application modernization efforts. In this blog, I want to explore that further and talk about why OCM is necessary when modernizing your applications – or in any project. What is OCM? Change management can […]

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3 Best Practices for Driving User Engagement & Adoption of Microsoft Teams

More than many other applications, and specifically, more than the other Microsoft tools, implementing Microsoft Teams is a bigger challenge people-wise than technology-wise. Sure, there are absolutely technical aspects for an implementation that should not be taken lightly, including configuration, file migration, and security, to name a few, but frankly, and with no disrespect to […]

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3 Takeaways to Help Accelerate Value in Any Transformation

This blog series explores how change management can and should pay for your next project. Previously, I discussed how OCM paid for an ERP implementation. In this final post we look at three ways to accelerate value in transformation. Explicitly tie change management to business value (e.g., include business case analyses) Use change management to […]

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[Guide] Change Management Best Practices from Real Projects

Organizational change management is about defining and driving behavioral changes to individuals, groups of individuals, and entire organizations. It’s about increasing user adoption. Now, change management theories look great on paper. Many practitioners have gone through classes, read books, and have even become certified in change management but still struggle with how to actually perform […]

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A Look at How OCM Paid for an ERP Implementation

This blog series examines how change management can and should pay for your next project. My last post outlined the steps to develop behavior change. In this post I discuss how OCM can pay for an ERP implementation. Challenge and Opportunity A multi-state, utility company identified its purchase-to-pay (P2P) process as a candidate for value […]

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4 Key Steps in Driving Behavior Change

This blog series examines how change management can and should pay for your next project. My previous post, I discussed how behavior change leads to value. In this post I dive into the steps to develop behavior change. Changing behavior starts with defining value and identifying the key performance indicators (KPIs) that can tell stakeholders […]

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Break the Tug-of-War Mindset with Polarity Management

Is it possible to serve two masters? According to ancient wisdom, we can only serve one master at a time. Otherwise, we will hate one and love the other. However, my manager often reminds me that by the nature of our work as external consultants in a publicly traded company, we must serve two masters. Our first master […]

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Plan for Sustainable Change Management from the Start

I was watching the new Creed II movie, and in the film, an aged Rocky Balboa slowly climbs the same museum steps that he famously ran up and cheered at the top of in the iconic Rocky movie scene years ago. After he struggles to make the final steps, he celebrates that he’s still able […]

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Driving Behavior Change Leads to Accelerated Value

This blog series examines how change management can and should pay for your next project. My past post, explored why some organizations don’t immediately realize the value of a business transformation. In this post I’m going describe how behavior change leads to value. Effective organizational change management is a complex undertaking, and leaders often fail […]

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Organizations Don’t Realize the Value of Business Transformations

In this blog series, I examine how change management can and should pay for your next project. Previously, my post analyzed the demand for value. In this post I explore why some organizations don’t immediately realize the value of a business transformation. A Harvard Business Review article found that companies get only 63% of the […]

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How OCM Can (and Should) Pay for Your Next Project

In this blog series, I examine how change management can (and should) pay for your next project. This post addresses the demand for value from change management. Business transformation is a significant challenge for many executives and organizations. Whether the transformation is a large ERP implementation, shared services, applying new methodologies to product development, or […]

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Behind the Scenes of Implementing Financial Services Cloud

Implementing New Tech for Financial Services The financial services industry has a few extra things to look out for when implementing new technology than other organizations. Between evolving regulations and compliance requirements, having a tool that can grow with you is increasingly important, especially when everything seems to be moving to the cloud. Creating an […]

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