Posts Tagged ‘healthcare’

With the impact of the COVID-19 pandemic, many healthcare systems are struggling with limited ways to direct patients to trusted (and often rapidly evolving) information. Stressed systems. Up to 20x the normal call volume. Gathering and analyzing massive amounts of data quickly. The list of challenges goes on, but so do the resources and partners […]

Previously, I discussed the value of enterprise search for payors and providers. The next blog in the series analyzes how to take the enterprise search experience to the next level. Yes, it is still important to pay attention to all the excellent information available concerning user-interface (UI) design and best practices for consumer experience. Ease […]

Healthcare organizations are on a critical mission to care for the community during unprecedented times. Digital communication is the way everyone communicates — now more than ever. Recognizing this urgency, our team has prepared quick, actionable tips to, we hope, help lighten the immense load you carry. This blog presents our first of seven resource […]

Perficient’s Life Sciences practice regularly monitors the software release notes for several Oracle Health Sciences applications, including: Argus Safety Oracle Clinical/Remote Data Capture (OC/RDC) Thesaurus Management System (TMS) Generally speaking, we review release notes at the beginning of each month for the previous month. On occasion, there are no new releases and, therefore, nothing to review; however, […]

This first week of April, if you are a hospital system, you are likely in the process of moving all available visits to virtual care; with in-person interactions limited due to the coronavirus crisis, virtual care is now the only way to get most patients the care they need. Moreover, it’s an important time to […]

As the world has changed and evolved with the global COVID-19 pandemic, so has healthcare’s information and content management. In the beginning, the focus was on “the Content.” This then became the “the Right Content,” followed by, “the Right Content for Everyone,” which eventually turned to “the Right Content for the Right Audience!” And now, […]

Our Customer Engagement Solutions group at Perficient is focused on helping our customers improve communication and interactions with their customers. Through our partnerships with industry-leading communications frameworks, we enhance and implement various ways companies interact across multiple channels. The COVID-19 pandemic has disrupted every part of our lives and the contact center space is no different. […]

Unless you’ve been hiding under a rock (social distancing?), you know that healthcare providers worldwide are facing major challenges related to the coronavirus (COVID-19) outbreak. One of these challenges is the rapid spike in call volume overwhelming call centers and providers. Many of the calls pouring in require human support to answer questions, but staffing […]

There is no denying that user-friendly enterprise search tools are key to customer satisfaction. But in healthcare, making the right choice in your digital search strategy can be challenging, given the wide range and complexity of search solutions in the marketplace. When evaluating solutions, it’s important to keep the focus on the voice of the […]

Across industries, contact centers struggle to maintain pace with concerns, questions, and urgent needs surrounding COVID-19. This reality holds especially true for healthcare payers and providers serving on the front lines, helping to save lives and communicate ever-evolving resources and instructions to the public. Contact centers are especially struggling in the following ways: Heavy call […]

Containment and control remain the highest priorities to slow down the Coronavirus situation. The Center for Disease Control and Prevention (CDC) are urging hospitals and clinics to expand their use of telehealth services to help triage the sick. The Coronavirus legislation is beginning to wave some of the restrictions for Medicare telehealth coverage in outbreak […]

With 150 million Americans living with at least one chronic illness, ready access to medications – delivered on time and to the front door – has become all the more critical as communities grapple with COVID-19. In response to the pandemic, insurers are supporting members’ concerns by allowing them to increase their medication supply through […]