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Posts Tagged ‘AWS’

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AWS Cloud Solutions: Use Cases in Healthcare

Healthcare business teams are often forced to navigate multiple systems to find the data they are looking for. Once they track down that data – if they even have self-service access to it – questions of data integrity and reliability come into play. Organizations struggle to eliminate the data silos and unlock shared understandings and […]

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Machine Learning and its Use Cases

What is Machine Learning? Machine learning means predicting outcomes using artificial intelligence based on previous data patterns. It is a computer program that can learn and adapt new data without human involvement. Machine learning is a subset of artificial intelligence (AI), and it’s the study of algorithms that gives computers the ability to learn and […]

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How to Enable and Create Amazon Connect Cases

Amazon Connect now out-of-the-box offers cases in preview. With Cases, you can create or update a customer issue like any other ticketing system. Without integration, agents can collect customer information on the interaction and save it on their Agent Desktop. Switching between multiple applications can often lead to incomplete call information and a loss of […]

Technology

Tutorial on How to Create an EC2 Instance in AWS

A Case Study of AWS Elastic Compute Cloud (EC2): There are occasions when one is Constrained by a desktop computer or laptop’s Capabilities. Let’s say a data scientist has a sizable dataset they’d like to analyze. A mistake like the one below occurs when the scientist tries to load the complete dataset into memory. The […]

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Forecasting, Capacity Planning, and Scheduling Now in Preview for Amazon Connect

Amazon Connect now offers a preview of Forecasting, Capacity Planning, and Scheduling capabilities directly from the Amazon Connect console. This is a significant step forward since Amazon Connect already offers integrations with the leading WFM providers. However, with these out-of-the-box features based on machine learning, Amazon now allows its customers to safely predict their future […]

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How to become “AWS Certified Cloud Practitioner”

In a tech community, we all are aware of how the world is adopting, using and shifting some of the services to cloud as it offers great amount of flexibility, reliability, convenience, and cost cuttings. for example In the cloud, the services and servers (computing power) are on demand and you pay for only what […]

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AWS Elastic Load Balancing (ELB) And Its Types: A Brief Introduction

We’ll discuss AWS Elastic Load Balancing (ELB) in this blog. One of the most critical duties in just about any firm is Distributing Workloads among various Computing Resources. The service Amazon AWS Elastic Load Balancer was explicitly created for dispersing workloads. This blog’s AWS load balancer lesson will delve deep into AWS ELB. The following […]

PACE New Features: Email Routing, Queue Voicemail, and More!

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. As we continue to develop and customize our software to your needs, we will post blogs with new features and processes we have added, changed, or fixed. To learn more about PACE, visit our dedicated landing […]

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Monolith to Serverless in 10 Minutes

The web-based Application Programming Interface (API) concept has been around since the ’90s. Due to the need to maintain and grow business, there are now centuries worth of existing code, most of which we define today as monolithic. The thought of change for many companies is daunting at best, if not inconceivable. There are countless […]

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Managing AWS Infrastructure Using Ansible Tower

Using Ansible Tower I have the power to automate simple and complex tasks like configuring and installing packages on Linux serves and configuring AWS infrastructure. Your company should think about implementing Ansible to meet your business needs if you are looking for: multi-user access, user management, credentials, security, RBAC, complex orchestration, reporting, logging, and/or auditing. […]

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Dive Deep into Different Reporting Options with PACE

Reporting is essential for timely and effective monitoring of contact center performance. Contact center dashboards provide managers, supervisors, and agents a detailed look at the current state of their contact centers. In this blog post, I will talk about the different reporting features that are available within PACE, such as Supervisor Dashboards with pre-configured templates, […]

Focus And Dedication Got Her Far

Load Data From Amazon RDS to Snowflake Using Matillion ETL Tool

Amazon Relational Database Service, a  service provided by Amazon Web Services, is a fully managed SQL database cloud service that allows you to create and operate relational databases. With Amazon RDS, one can access all the files and database anywhere in a cost-effective and highly scalable way. Snowflake is a cloud-based platform that helps data […]

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