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Enabling Key Stakeholders in the Insurance Industry

Ensuring that agents and brokers have the best tools to evaluate and close opportunities can be a real differentiator for insurance companies. For example, many companies wish to invest in solutions that effectively automate and improve underwriting, as such solutions can help remove human bias, increase the lendable pool of consumers, and reduce response times. […]

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Essential in the Airline Industry: Vision and Commitment

While the term “business transformation” has been floated around for decades, digital and the deployment of modern technology remain the cornerstone of today’s investment decisions. Customer expectations have changed greatly in recent years. Strong brands like Facebook, Amazon, Apple, Netflix, and Google, which investors often refer to as FAANG, have changed consumer behavior. Not only […]

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The Backbone of Operations in the Car Rental Industry

Digital transformation can absolutely be thought of as improving a website through which a car rental company sells its used vehicles – an important source of revenue for the company. It can also be thought of as enhancing a mobile app that enables customers to make, modify, or cancel reservations, view a car’s mileage and […]

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Cost-Cutting and Technology Investments in the Airline Industry

Cutting unnecessary costs and investing in technology (e.g., digital, planes) to support the business is a complex task, but certainly a requirement for long-term growth. Fuel costs – the number-one non-labor expense for airlines – can only be hedged to the degree the petroleum market allows and that is by and large outside the control […]

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Customer Satisfaction in the Airline Industry

Customer satisfaction is always top of mind for airlines. Unhappy or disengaged customers naturally mean fewer passengers and less revenue. It’s important that customers have an excellent experience every time they travel. On-time flights, good in-flight entertainment, more (and better) snacks, and more legroom might be the obvious contributors to a good experience and more […]

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Operational Performance and Reliability in the Airline Industry

Operational performance (or operational reliability) is about running an airline like a well-oiled machine. Pun intended. It’s about on-time performance and completion rates. It’s about reducing involuntary denied boardings and the rate of mishandled bags. It’s ensuring that continuous improvements and efficiencies are always in motion. A smoothly run airline enhances customer perception, satisfaction, and […]

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Key Strategic Initiatives in the Airline Industry

If you listen closely to industry executives, you’ll note that many of them typically hone in on several key strategic initiatives. Naturally, there’s a crossover between them, and each one can affect the other. Operational performance or operational reliability is one. Customer satisfaction, customer loyalty, or brand strength is another. Last but not least are […]

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[Guide] 2018 State of the Airline Industry

The airline industry is scrutinized by passengers and analysts alike, mostly for two reasons. One, many people take one or more flights a year and have personal experiences that leave lasting impressions. Two, the industry’s economic impact is unprecedented. According to the Federal Aviation Administration (FAA), “Aviation accounts for more than 5% of our [United […]

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Automation of FDMEE Jobs using EPM Automate in EPBCS

  Introduction: Oracle EPM cloud has set of EPM Automate commands which are used to automate administration process for EPBCS. Admins can write batch scripts on MS-Dos, PowerShell or other batch scripting program to call the EPM Automate commands. Batch scripts can also be scheduled using Task Scheduler in Windows. This blog is for the […]

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Trend Tuesday: Augmenting Employee Performance with Emerging IT

Employee performance is a challenge for any organization, especially those who continuously invest in technology in hopes of a return. As technology spending reaches $3 billion dollars in 2018, this marks an ever-growing productivity paradox, especially as we hit the end of one of the hottest hiring periods for employers on record. J.P. Gownder of […]

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Tips to Align B2B Sales and Marketing Through Automation

Let’s talk B2B marketing. And MarTech tools. And connecting Sales and Marketing. Are you running yet? For many businesses, these terms alone are enough to send everyone heading for the hills. Go ahead and complicate the matter future by sprinkling on some B2B rules, restrictions, and compliance standards. Still with me? While uncomfortable for some, […]

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How EPM Automate Can Help in Troubleshooting Issues

Introduction EPM Automate plays a vital role in automating many admin and user tasks in Oracle Hyperion Cloud. This blog post demonstrates how EPM Automate can help in troubleshooting the issues during support phase. Basically, this method is useful when we have more than one instance like Development and a SIT/UAT/Prod instance. The following explains […]

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IDC FutureScape: First Look at DevOps Trends

2017 has been a banner year for developers, particularly those who have successfully adopted DevOps in their organization. Driven by increased customer demands and the arrival of new automation technologies, the trend was important enough for research firm IDC to conduct an entire FutureScape conversation around the topic. We watched the presentation and found the […]

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Connect with Us at CA World ’17

Perficient is proud to be sponsoring CA World ’17, November 13-17, 2017 at the Mandalay Bay Resort & Casino in Las Vegas. As the premier CA user conference, this year’s event will include thousands of IT professionals looking to understand evolving digital transformation initiatives. If you’re attending the conference this year, we’d love to connect with […]

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Webinar: Automate Your API Testing with CA

Register Today!  Application construction and delivery best practices are key to having a successful go-to market strategy, especially when built with APIs, microservices, and other integration solutions. If you’re serious about changing the way you change your processes, CA and Perficient can show you how you can automate your APIs and create real ROI with […]

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Watson Use Cases in Customer Service

According to a recent Forrester report, usage of chat bots and automated customer interaction tools is growing, but the success rate is dramatically low. While more than half of global organizations are using these tools, or planning to use the solutions soon, failure rates are often reported around 70%. One factor contributing to this failure […]

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DevOps and Open Source Technologies

As everybody is adopting various cloud solutions in some shape or form which may be Public, Private or Hybrid or even changing the architecture or approach to do things (for example microservices), it’s essential that we implement a very high degree of automation. With the traditional approach and architecture, we had few components which makes […]

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The Role Of Process Automation In Financial Services

Boosting productivity through automation is another goal of the industry. Automation drives down costs and enables better control and compliance. It gives firms scale by allowing them to better serve existing customers and address new segments of customers by allocating resources to areas in which they can make the biggest difference. Eliminating simple manual processes […]

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Getting Started with Robotic Automation Using Pega

Robotic automations can be used to automate the routine tasks which are repeated in a workflow. Pega robotics adds the ability to automate tasks using the user interface of existing applications. It can help speed up manual tasks by automating user actions. Automations are created in Pega Robotic Studio. The latest version available is 8.0 […]

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Artificial Intelligence And Robotic Process Automation [Trend To Watch]

Money20/20, the world’s largest conference geared towards the financial services industry, brought big announcements from heavy hitters at its 2016 event. Bank of America’s head of digital banking, Michelle Moore, introduced Erica (a play on the company’s name), a digital assistant driven by artificial intelligence, predictive analytics, and cognitive messaging. The technology, which can also […]

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