Posts Tagged ‘amazon’

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Powering Your Infrastructure With Openshift on AWS

The following is the first in a series of blogs about how deploying Red Hat OpenShift on Amazon Web Services cloud platform can transform your business. In this first blog, we’re going to break down the benefits OpenShift on AWS has to offer. To optimize performance, enterprises need robust cloud solutions that cater to their […]

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Want to Provide Amazon-Level Personalization? Now You Can.

Building customer satisfaction is crucial to winning satisfied, loyal, long-term customers. Customers appreciate when merchants remember them by name, or make recommendations based on their interests and past interactions. This gets tricky in eCommerce. People will “window shop” or browse leisurely for an hour in a store, but online customers who know exactly what they’re […]

Auto Attendants & Call Queues

Recap: Amazon Connect Immersion Day Event

Last week, our content center team partnered with Amazon Web Services (AWS) to provide a comprehensive Amazon Connect Immersion Day for users in Kansas City. Taking You from “What If” to “What Now” The Amazon Connect Immersion Day events empower organizations to unleash the full potential of their AWS services. The goal of the event […]

Populating a DynamoDB table based on a CSV file

We’ve previously detailed the steps necessary to build a holiday calendar  and looked at how we can easily upload all your holidays at once. However, so far we’ve only worked with JSON, which is an easy to understand format for Node.js, but not necessarily the most intuitive for a human reader. To avoid making mistakes […]

Maintaining your holiday calendar by bulk uploading data

We’ve looked before at the steps necessary to build a holiday calendar in DynamoDB. One of the advantages of keeping all your closure times tracked in a database is that you can easily update when the call center should be available, modify the closure reasons or add a new holiday with minimum effort and no […]

Invoking Lambda Functions with Amazon Connect

Amazon is continuing to release new features for Amazon Connect at a rapid clip. In this blog post I will take a deeper look at a new change to the contact flow configuration page that can make integrating with Lambda significantly easier. I will also detail some of the downsides you should be aware of […]

Another Short Experiment with the Connect API

In my prior post, A Short Experiment with the Amazon Connect User API, I created an Express web application to explore using the Amazon Connect User API. Since then, Amazon has released new API methods for updating contact attributes and viewing queue metrics. In this post, I update the Express app to demo these new methods. […]

A Short Experiment with the Amazon Connect User API

At the end of July, Amazon introduced the User Management API to Amazon Connect. The User API opens the door for customers and partners to start scripting user setup and maintenance actions, create custom user management applications and modify user data from Lambda functions. For this post, I took a few hours to code up […]

Security Policy and Development

Amazon Connect Streams API Changelog #4: July & August 2018

Amazon Connect Streams API (Streams) allows developers to create custom agent experiences for Amazon Connect. The code for Streams is hosted in GitHub and open for community contributions in the form of pull requests. This is the fourth installment of my running series covering changes to the Streams API. Prior installments can be found here: […]

Security Policy and Development

Amazon Connect Streams API Changelog #3: June 2018

Amazon Connect Streams API (Streams) allows developers to create custom agent experiences for Amazon Connect. The code for Streams is hosted in Github and open for community contributions in the form of pull requests. This is the third installment of my running series covering changes to the Streams API. Prior installments can be found here: […]

Dynamic Queue Hold Messages Using the Get Metric Node

Last week Amazon announced the release of a new node for Amazon Connect: Get Metrics. It is available from the Set menu in regular contact flows, customer queue, hold and even whisper flows and allows us to dynamically query queue data. While the Check Queue Status node (available under the Branch menu in some contact […]

Single Sign-On With Amazon Connect And Azure Active Directory

On March 30, 2018, Amazon announced the general availability of Amazon Connect federated single sign-on using SAML 2.0, stating, “You can enable federated access and controls via any SAML 2.0 compliant identity provider, such as Microsoft Active Directory Services, Okta, Ping Identity, and Shibboleth. Once this is done, agents and managers can sign in to […]

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