Posts Tagged ‘amazon’

Focus And Dedication Got Her Far

Load Data From Amazon RDS to Snowflake Using Matillion ETL Tool

Amazon Relational Database Service, a  service provided by Amazon Web Services, is a fully managed SQL database cloud service that allows you to create and operate relational databases. With Amazon RDS, one can access all the files and database anywhere in a cost-effective and highly scalable way. Snowflake is a cloud-based platform that helps data […]

Pexels Kevin Ku 577585

Integrating Terraform with Jenkins (CI/CD)

Automated Infrastructure (AWS) Setup Using Terraform and Jenkins (Launch EC2 and VPC) In this blog we will discuss how to execute the Terraform code using Jenkins and set up AWS infrastructure such as EC2 and VPC. For those of you are unfamiliar with Jenkins, it is an open-source continuous integration and continuous development automation tool […]

Istock 1069272512

An Introduction to AWS Athena

AWS Athena is an interactive query service offered by Amazon that makes it easy to examine the data directly in Amazon S3 using standard SQL. Athena is serverless, so there is no infrastructure to manage, and we pay only for the queries which we run. Athena is easy to use. It simply points the data […]

How to Embed Amazon Lex into Amazon Connect

Why Use Amazon Lex? Embedding chat bots and virtual assistants into your applications and contact flows has never been more essential to the customer experience than it is today. Amazon Lex is an Amazon Web Service (AWS) product that provides conversational interfaces powered by the same conversational engine, ASR (automatic speech recognition), and NLU (natural […]

Istock 1194430859

How to Integrate AWS Lambda with Amazon API Gateway Using Terraform Code

In the most scenario we integrated AWS Lambda with API Gateway to run our application which are written in Python, Node.js, Go, .NET, Java, Ruby, etc. A Lambda integration traces a path and HTTP method combination to a Lambda function. We can configure the API Gateway to pass the content of the HTTP request as is […]

Checking Programming Code

Understanding Amazon Web Services (AWS) Glue

Amazon Web Services (AWS) Glue is a fully managed ETL (extract, transform, and load service) that categorizes your data, cleans, enriches it, and moves it reliably between various data stores. These data stores consist of a central metadata repository known as the AWS Glue data catalog, which is an ETL engine that automatically generates Python […]

Late Nights Are Just A Part Of The Job

Perficient MSO Amazon Connect on AWS Marketplace

I am extremely excited to announce that, as of April 2022, Perficient’s Managed Service Offerings for Amazon Connect and PACE (Perficient Amazon Connect Experience) can be found on the AWS Marketplace. AWS Marketplace is a digital catalog where you can find numerous cloud software solutions for your business. PACE, Perficient’s cloud contact center platform built […]

Istock 843015650

Advanced Lex: Collecting Alphanumeric Part Numbers

Companies with service technicians can leverage an advanced Lex technique to allow their IVR to accept alphanumeric part numbers without complicated dialing schemes. An IVR that can accept part numbers, invoice numbers, and various other complex identifiers easily and accurately can speed up processing and increase customer satisfaction. Numeric identifiers are easy for Lex. The caller […]

Amazon Connect integration with Dynamics Channel Integration Framework

Businesses today empower their agents by minimizing the number of separate applications they need and providing them with relevant customer information at their fingertips. One of the most common ways to achieve this is through integrating telephony systems with Customer Relationship Management (CRM) software. In this blog post, I’ll cover the integration between Amazon Connect […]

Shutterstock 403856026 (3)

Configure your Microsoft Teams Integration with Amazon Connect through PACE

Today, many businesses depend on Microsoft Teams for internal communications and Amazon Connect for their contact center, making it challenging for agents to accept queued calls and simultaneously answer internal calls in Teams. Suppose there is no status synchronization between the two solutions. In that case, this behavior could significantly impact several levels, such as […]

Integrating LinkedIn and Marketo

Amazon Connect & Okta Single Sign On (SSO)

Okta is a secure, user-friendly, customizable solution for allowing authenticated access to your applications. By choosing Okta, one of the world’s largest authentication services, developers can significantly reduce the overhead involved with application security risks, maintenance, and building a scalable solution from scratch. Choosing Okta as an authenticated platform simply allows users to log in […]

Success Is A Collaborative Effort

Join Us for an Amazon Connect Advanced Workshop on January 27!

We are excited to announce that Perficient and AWS are partnering to offer an insight-filled, interactive workshop on Amazon Connect. This workshop will explore best practices around contact flows, as well as guide you through using Amazon Lex and Contact Lens for Amazon Connect. Click here to register for the workshop! In this four-hour accelerated […]

Load More