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Getting Started with California Consumer Privacy Act Compliance

Compliance with the CCPA requires robust processes for identifying, governing, distributing, and securing consumer personal information. The first steps are to document the current usage of this information: Data inventory: Generate lists of personal data related to clients, investors, employees, counter parties, prospects and other entities. Data recipients: Compile a list of entities, such as […]

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Data Lake and Information Governance – The Key Takeaways

A Data Lake can be a highly valuable asset to any enterprise, and there is a myriad of technology solutions available for leveraging the processes to feed, maintain and retrieve information from the Lake. But all this technology is, if not worthless, significantly less valuable, if the environment is not well governed and managed. This […]

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Top Service Challenges Enterprises Face in 2019

Migrating from one technology to another always has its unique challenges, and migrating to Salesforce Service Cloud is no exception. Our years of Salesforce migration experience have shown some common themes and best practices, which we cover in our free guide, Salesforce Service Cloud Migrations Made Easy. Top Service Challenges for 2019 As digital transformation […]

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Microsoft Teams PowerShell gets a face lift! (November 2018)

One big problem for Teams admins in the past has been the lack of PowerShell cmdlets available for Microsoft Teams. Well, you no longer have to suffer in silence because Microsoft has finally released some updates for the Microsoft Teams Cmdlet module. With update 0.9.5  you can now perform “most” of the administrative operations available […]

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Microsoft Teams – Routing and Presence are now fully aligned!

Possibly on of the best updates of October relates to the change in presence publishing! Microsoft has listened to customer feedback and with this latest update your presence between Skype for Business and Teams is now fully aligned! In this article I’ll discuss what has changed with this latest update for Teams and what this […]

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6 Tips to Make Service Cloud Migrations Easier

In a crowded marketplace, business value is becoming more about offering a great customer experience throughout a customer lifetime as opposed to a one-off sale. How does your business measure up to today’s service challenges? In our guide, Salesforce Service Cloud Migrations Made Easy, we explore in detail what organizations need to take into consideration […]

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How to Get Context-Sensitive Help in Siebel Tools

There is a better way to get help in Siebel Tools! Suppose you are trying to get help about a business component field property (for example, force active):   You could navigate to the help menu and choose Contents:   Siebel Tools will return a list of all places in which “Force Active” is referenced. […]

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Governance in Healthcare: Information Assists Consumer Experience

In today’s world of omni-channel, multi-variant, personalized, and contextualized patient and member interactions, information and data alone is not the only asset that must be managed in order for healthcare organizations to meet their stated business goals, and consumer engagement and experience objectives. Healthcare organizations need context around data to gain the insights and make […]

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The Innovation Dilemma in Financial Services

Customers place a lot of value on innovation when selecting financial services products. They now identify “Innovative” as an attribute that stands out in terms of differentiation. Yet, most retail banks and credit unions struggle with innovation (as do most companies). In 1997, “The Innovator’s Dilemma” was published. It is considered one of the most […]

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Skype for Business Server 2019 GA Released!

A couple weeks ago you may have heard through the grape vine that Skype for Business Server 2019 was released to the general public. Not only that, but all Office 2019 servers (Exchange, Skype for Business, SharePoint, and Project) were released for commercial customers. With this release came some great additions to features and functionality […]

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OBIEE 11g – Deployment of Custom Skins and Styles

Introduction OBIEE has a set of styles and skins to make the displaying of data visually appealing. This gives the user the ability to select styles as per their need. Generally, in OBIEE 12c, the default UI Skin and Style is called ‘Alta’. In 11g, it is ‘blafp’. Customers most often want to see their organization’s […]

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Installing Siebel Tools To Be Read-Only

Recently, we had a requirement to create an installation of Siebel Tools that would run against the server database and be READ_ONLY with no ability to change the user that had WRITE privileges. The users of this machine knew the password for SADMIN, and also had the ability to create a new user that had […]

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The Business World Wants You to Make a Decision

Being a paramedic during the formative years of my working life, I’ve been surprised at how many of the lessons that I learned on the job have translated to the business world. The world of medicine, especially EMS, is one of ambiguity, intuition, and making decisions based on incomplete and ambiguous information. In my own […]

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Argus Safety, Oracle Clinical & RDC Release Notes [Nov. 2018]

Perficient’s Life Sciences practice regularly monitors the software release notes for several Oracle Health Sciences applications, including: Argus Safety Oracle Clinical/Remote Data Capture (OC/RDC) Thesaurus Management System (TMS) Generally speaking, we review release notes at the beginning of each month for the previous month. On occasion, there are no new releases and, therefore, nothing to review; however, […]

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Perficient Helps Adjust to the California Consumer Privacy Act

The first step any financial institution must take in its response to the new CCPA law is to evaluate its exposure and current state of readiness. We can help firms identify gaps, including areas that need immediate action and longer-term changes to support the program. Areas that may require immediate action include any of the […]

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Hidden Properties in Siebel Tools

A colleague of mine recently informed me that there are hidden properties in Siebel Tools. This post will share how to make these properties available. In your Tools.cfg file set this value: ClientConfigurationMode = All The complete list of object types can be found here. Some of the more interesting object types include: Applet | […]

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EPM Automate’s Capabilities Are Expanding

Oracle continues to update EPM Automate on a regular basis. Today, we’re going to take a look at what some of recent updates have to offer Oracle Enterprise Performance Management Cloud customers.   What is EPM Automate? Before we touch on the latest enhancements, let’s explain EPM Automate’s purpose. EPM Automate is a command line […]

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New Data Shows Why Consumers Change Banks

We know that banks and credit unions have long relied on inertia as one of the primary forces that kept consumers from switching. You literally had to be driven away by horrible service or high fees – it was just way too much of a hassle to change accounts, get new checks and set up […]

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Guide: The Rebirth of Governance in Healthcare

Governance in healthcare organizations is undergoing somewhat of a resurgence, or rebirth, as the industry begins to recognize not only the value of governance for information and data, but also content and knowledge – both critical assets to organizations intent on delivering branded and differentiated consumer experiences. As digital transformation takes hold, the quest to […]

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