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Digital transformation in the financial services industry is about what banks can, and should, be doing to plan and prepare for the future. And if you’re preparing for the future, it’s essential to know that 5G cell service and the smartphone of the future will have a significant impact on banks and their digital transformation […]

In uncertain times like these its essential that we consider the disruption that is happening and take a nimble approach to help Organizations including my own by driving analytics and insights across the various Lines of Business. How can we take all the Public data that is available from John Hopkins, CDC, WHO and various […]

This is the second post in our series on IBM Cloud Paks. Read the first post here. IBM Cloud Paks are enterprise-ready containerized software solutions that provide an open, faster, and more secure way to move core business applications to any cloud. Each of the six IBM Cloud Paks includes containerized IBM middleware and software […]

This first week of April, if you are a hospital system, you are likely in the process of moving all available visits to virtual care; with in-person interactions limited due to the coronavirus crisis, virtual care is now the only way to get most patients the care they need. Moreover, it’s an important time to […]

Perficient recently concluded a 3-day hackathon to create contact center solutions addressing the COVID-19 (Coronavirus) crisis. Utilizing Amazon Connect Chat, my team and I implemented a solution for SMS deflection. We addressed the following scenario: Customer calls into a call center with high demand. Customer is prompted that his wait time is greater than 2 […]

Join us and our partner Amazon Web Services (AWS) for a virtual Q&A session on Wednesday, April 15. AWS will feature one of our experts to speak on a panel about the evolution and progress being made to solve critical business problems such as customer personalization and forecasting through the use of data science. Perficient […]

Change is inevitable. Sometimes the change is by our own accord, and other times change is thrust upon us. The current COVID-19 pandemic uncovered many challenges organizations have with enabling and supporting remote work. While how we work—how we collaborate and communicate, in particular—has changed significantly, companies that didn’t already have the tools in place […]

Never before has supply chain been at the forefront of the world’s minds than it is in this COVID-19 crisis today. Supply chain workers across the globe are still showing up every day in factories, warehouses, tractor-trailers, retail stores, and ports. Having spent the better part of my 25-year career designing and implement supply chain […]

We are now in the midst of unprecedented business upheaval and there is no shortage of recommendations and guidance on how companies should respond to the COVID-19 outbreak. But who is looking at the core elements of your operating model and what they will look like when this significant disruption abates? As we know, the […]

Our Customer Engagement Solutions group at Perficient is focused on helping our customers improve communication and interactions with their customers. Through our partnerships with industry-leading communications frameworks, we enhance and implement various ways companies interact across multiple channels. The COVID-19 pandemic has disrupted every part of our lives and the contact center space is no different. […]

Success at Work and On the Trails Early this March, Perficient’s St. Louis Bike Team took a leisurely ride at Grant’s Trail. The team, which was founded in the summer of 2019, has spent the past year exploring Missouri’s scenic trails. Grant’s Trail stretches eight miles through St. Louis County and made for a beautiful […]

George Chang is a member of Perficient’s ever growing Sitecore practice. Over the years, George has seen the practice evolve and take shape into the cutting-edge team it is today, in part due to people like him. Like most of the Sitecore team, George has a humor about him that makes conversation easy and fun. […]

Perhaps one of the most exciting aspects of working at Perficient is the opportunity to contribute and grow within the company. I’ve enjoyed my role as a Talent Acquisition Coordinator since starting in November of 2019, but I’ve found additional professional fulfillment as a Perficient blogger. Since I started blogging for Perficient, I’ve built confidence, […]

Unless you’ve been hiding under a rock (social distancing?), you know that healthcare providers worldwide are facing major challenges related to the coronavirus (COVID-19) outbreak. One of these challenges is the rapid spike in call volume overwhelming call centers and providers. Many of the calls pouring in require human support to answer questions, but staffing […]

COVID-19 is disrupting global supply chains, from much needed medical supplies to raw material imports and consumer goods. As such, organizations of all kinds are spurred to take advantage of this unprecedented time and determine how they can ensure their supply chain is able to withstand future disruption. What are your supply chain challenges during […]

In the past two posts I explored the topic of automotive companies merging online and offline data to build better customer profiles and better understand their consumer base. In the first post, I discussed the data landscape in automotive and the overall need to combine online and offline data. In the second post, I focused […]

At a time when many offices are working remotely, the Perficient team is collaborating and sharing their best tips and tricks to stay inspired and successful. This post is the second in a series on keeping your body, mind, and spirit active while practicing social distancing. Check out the first post, Working From Home: How […]

Our Customer Engagement Solutions group at Perficient is focused on helping our customers improve communication and interactions with their customers. Through our partnerships with industry-leading communications frameworks, we enhance and implement various ways companies interact across multiple channels. In light of these issues, our team at Perficient spent the week of March 23rd on an internal […]

Considering the highly fluid COVID-19 (more commonly known as the Coronavirus) situation, businesses around the world are continuing to grapple with the impact it will have. What many are now learning is that digital has the power to help organizations not only respond quickly, but mitigate risk associated with disruption of normal business operations. No […]

Data-driven decisions It’s 2020. Organizations are flooded with information from a myriad of sources. Coronavirus is raging across the US and has created significant uncertainty. How does the savvy executive know where to devote time, energy, and budget? Answer: Manage with data The best organizations lead with data-driven decisions. Across industry sector and specialization, data-driven […]