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Brendan Witcher, VP and Principal Analyst from Forrester talked about relevance and individuality as the key to personalization. He went into depth on how individualization is the new bar for relevance. The digital buyer is mythical. In fact, buyers experience brands in digital and real-life experience. You can no longer compare yourself to your competitor, […]

Nowadays mostly everyone probably knows what Amazon Web Services (AWS) is, right? AWS is a secure cloud services platform offering compute power, database storage, content delivery, and other platform services such as infrastructure as a service, platform as a service, and software as a service functionalities to help fulfill business needs. AWS itself provides a […]

Neil Kostecki, a Senior Product manager with Coveo, spoke about how Coveo is powering customer service with AI-Powered Service. Coveo for Salesforce is a specialized version of Coveo’s search and knowledge intelligence platform that integrates directly into Salesforce Service Cloud.  This product allows service agents to quickly find knowledge articles relevant to satisfying a customer’s […]

At Coveo Impact 2019, Vincent Bernard from Coveo presented about the use of Coveo Cloud to maximize the value of relevance on a website. 3 Main Ingredients for a Good Search Experience Vincent described three main ingredients or best practices for web site search that all work together: Machine Learning Query Suggest – not just […]

“Becoming Perficient.” That phrase has made its way into a lot of conversations in hallways and IM chats around our offices over the past 10 days. Learning that your company – a company that you are excited and proud to be a part of – has been acquired is a big deal. It’s suddenly an […]

Day one of Coveo Impact 2019 in San Francisco was brought to a close with the Coveo Community Awards this evening. These awards celebrate customers and partners that are progressing through the Coveo Relevancy Maturity Model and demonstrate a real commitment to leveraging the platform. As a Coveo Platinum Partner, Perficient is proud to be […]

From ambitious startup to formidable force, Perficient has come a long way in the past 20 years, and our performance and momentum have never been stronger. We held our initial public offering on July 29, 1999 – at the time with only 19 employees. On May 22, our executive team celebrated our 20th year on […]

Louis Tetu, Chairman, and CEO of Coveo kicked off Coveo Impact 2019, which is their annual conference. Louis started by claiming that being “digital” is not enough. Companies need to transform to be more Relevant. An irrelevant experience will cause people to look elsewhere, because 76% of consumers are willing to switch to a better […]

What is Data Privacy and Why is it Important? Data privacy, or data protection, is the relationship between the collection and dissemination of data, technology, the public perception and expectation of privacy, and the political and legal issues surrounding it all. Individuals, as well as businesses, want to protect their sensitive data, the unauthorized disclosure […]

Many organizations face cultural inertia against IT modernization. Companies typically treat IT as a cost center because of a history of expensive programs with cost overruns and missed deadlines. In a recent IDG survey, 64 percent of respondents cited outdated/legacy IT infrastructure among their top barriers to IT transformation. Therefore, implementing IT modernization strategies has […]

This is the next installment in a series of blogs on the subject of Cloud Transformation. When an organization transitions to cloud technology, it will often change the way that organization thinks about IT solutions. Cloud technology allows an organization to operate in more of an experimental/disposable way. This freedom allows an organization to “try […]

While there are way more than six reasons to love Salesforce Community Cloud, here are the top six reasons that keep coming up again and again with our customers. In addition to increased loyalty and increased retention, Salesforce Community Cloud opens up a world of connection to the different stakeholders your business interacts with. To […]

Opportunities to grow as a professional come from all corners at Perficient. Here, we spotlight three colleagues who have taken charge of their careers and risen to new levels of success. They cite supportive managers, talented and driven teammates, and challenging and rewarding projects as motivation for their continued career growth. Perficient Colleagues Share Their […]

Stallion Oilfield Services, a leading energy service company, struggled with non-standard business practices as well as antiquated and manual systems. The company needed to standardize processes across all business units and establish governance and accounting controls. A modern financial, procurement, and inventory management solution was the answer. Stallion selected Oracle ERP and SCM Cloud and partnered […]

Helping Blue Cross Blue Shield Companies Win in the Market This year’s NASCO conference, Converge 2019, will kick-off June 3-6, 2019. This conference will be centered on where collaboration, innovation, and technology intersect. NASCO is a Blue-owned organization, dedicated to helping Blue Cross Blue Shield (BCBS) health plans across the nation build a better healthcare […]

This is a continuation of my Data As Experience Series. My last post in this series focused on Context. In this post, we will discuss a process of designing for the user experience. Designing for The User All too often, I see a report designer think more about how to make a report grab the […]

This is the third in a series of blogs on the subject of cloud transformation. I wanted to start out this blog with a short story from the medical field that illustrates one of the changes that can be expected by any organization moving to cloud. The story is about the Mayo Clinic, which was […]

Automotive dealerships are changing the searching and purchasing process. These dealerships are taking steps to implement a new omnichannel experience. Think back to the last time you bought a car. About your experience as a customer; thinking about vehicle details you are looking for, visiting dealerships, haggling with price or financing. Keep in mind, everybody […]

Editor’s Note: This guest blog post comes courtesy of E.G. Nadhan, Chief Technology Strategist at Red Hat.  I met Forrester Analyst, Dave Bartoletti during the Industry Analyst Cloud Strategy and Networking Event in Dallas earlier this year where Bartoletti shared his perspective on best practices on transforming to containers and predictions for the future of […]

Welcome back to part 3 of our Direct Routing blog series! In this article we’ll discuss voice routing basics and how you can plan for Direct Routing. With that being said, let’s jump right in with the first topic on dial plans. Dial Plans What gives Teams users the ability to dial a phone number? […]