Customer Experience and Design

What COVID-19 has taught us about the value of data

The Value of Data and 5 Things We’ve Learned From COVID-19

First of all, big kudos to first responders such as doctors, nurses, police, front-end-shop staff, and mental health workers for keeping your communities running during these troubling times. At the same time, my heart felt condolences for anyone who has lost a loved ones during this time. One of the things that the COVID-19 pandemic […]

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Perficient Consultants Demonstrate Microsoft Power Platform Capabilities in Summer Hackathon

Teams Put Their Microsoft Power Apps Skills to the Test in Week-Long Competition Global pandemics may be rare, but crises of all sizes affect business operations in unforeseen ways. Smart businesses are rising to the top, providing new tools and processes to support their employees coming back to work. And, after employees are back, additional […]

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Flexible Email Integrations with Perficient’s Email Connector for Twilio Flex 

Twilio Flex, Twilio’s cloud-based contact center platform, offers the ability to create a truly omnichannel customer service experience. In addition to voice-based tasks, messaging channels such as SMS, live web chat, and WhatsApp can be easily integrated into the same Twilio Flex environment.  Although email is not a native digital channel in Twilio Flex, our team of […]

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Join Perficient at the Automotive CX Summit Series!

Perficient is proud to be sponsoring this year’s Automotive CX Summit Series! After providing an exclusive, in-person event for 15 years, this year’s Summit will take place virtually. The event will consist of two half days providing attendees with meaningful content focused on the automotive industry and peer-to-peer networking. Join Our Session Our very own […]

Accelerate Your Contact Center Migration With the Perficient Starter Pack for Twilio Flex

One of the key advantages of Twilio Flex, Twilio’s cloud-based contact center platform, is that it is highly customizable. Organizations have a high degree of control over the customer, agent, and supervisor experiences. Many customers want to accelerate migration of their contact center operations to Twilio Flex with a robust suite of features. This is particularly […]

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5 Ways to Consider Digital and Data and An End-to-End Architecture

Digital and data are like TV and movies. Imagine the following three scenarios of watching a movie during a long weekend with different types of technology. Note, all these movies are rated high or low on IMDB. Watching an amazing movie like Avengers End Game or Avatar on a laptop or iPad Now, that same […]

Person designing a website for Accessibility

Considering Accessibility in Web Design: What You Can Do To Make Your Design Accessible

Since 1991, when the first website was introduced, websites have evolved from being purely content driven to becoming increasingly focused on their visual experience. While there is no argument that having a clean, cool, professional-looking, website is important it isn’t everything, especially when it comes to Accessibility. There is a popular misconception that implementing accessible […]

Perficient’s Banking & Insurance Client Executive Featured in Nuxeo’s New Podcast

Recently, Sean Calvillo, a director in Perficient’s financial services group, was invited to speak on Nuxeo’s Content Journeys podcast, which is a monthly discussion about the world of content in business. For those not familiar with the company, Nuxeo is the developer of a content services platform that combines enterprise content management (ECM) and digital […]

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What Do My Customers Expect? Inside Perficient’s Now/New/Next

In my earlier post, I shared our motivation for Now/New/Next and why our clients are using it to rapidly make smart decisions to focus their Customer Experience attention. In this post, I’ll share what you need to know to build your Now/New/Next portfolio. The Approach At the center of Now/New/Next is knowing where you stand […]

Perficient Launch of Managed Services for Amazon Connect

Since its inception back in March of 2017, Perficient became an early adopter of the Amazon Connect platform. Recognized as an Advanced Consulting Partner within the Amazon Partner Network, our development team of cloud contact center specialists quickly leveraged the power of Amazon Connect to deliver robust contact center solutions resulting in exceptional customer experiences. […]

Amazon Web Services - Avoid Contact Center Outages: Plan Your Upgrade to Amazon Connect

Amazon Connect: IVR Prompts Management [Demo]

This week, Perficient’s Customer Engagement Solutions team launched a preview of a product that extends native Amazon Connect capabilities. After working with many customers in migrating contact centers to Amazon Connect, our team wanted to create a solution that assists in managing custom-developed modules from a unified web-based interface. Administrative Tool Features The Administrative tool […]

Pega Dev Job Perficient

14 Reasons Why You Should Grow Your Pega Career at Perficient

If you’ve driven a car, used a credit card, submitted a claim, or performed countless other everyday tasks, you’ve likely interacted with Pega. But what is it like to build those solutions, and better yet, why would someone want to build those solutions as part of the Pega team at Perficient?  According to our clients, […]

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