Consumerism has reached critical mass in healthcare. Consumers expect technology to work intuitively, regardless of its underlying complexity. And in healthcare – an industry that tends to segment consumers into patient or member experience silos – consumers increasingly expect a seamless, holistic, digital health journey. Today, entire industries such as healthcare, banking, insurance, and business-to-business […]
Who is Coming After Gen Z and What Will They Expect from a Customer Experience?
The spending power of Gen Z is predicted to outmatch all the generations before it. Still, it’s never too early to start understanding and planning for capabilities that will be expected from the generation coming next. But who are they? What will they expect from an experience given how they grew up under the influence […]
Driving Contact Center Innovation in Uncertain Times
Times of upheaval like this bring constant challenges that often have to be dealt with in a timely fashion. It’s also a great time to think about innovation. You probably see the pain points for both your contact center and your customers more clearly than ever. You can find plenty of blogs and articles discussing […]
[Webinar Recording] The Secret to Acquiring and Retaining Customers in Financial Services
Recently, Perficient’s Scott Albahary, Chief Strategist of Financial Services, and Arvind Murali, Chief Strategist of Data Governance, presented a webinar that discussed what it takes for banks and insurance companies to acquire and retain customers. The key, they say, is to create a 360-degree view of customers. Without a holistic view, a company can never […]
On-Demand Recordings From Our Q3 Microsoft Teams Summit Now Available
As workers continue to remain remote, Microsoft Teams usage continues to grow. The reason for that is simple, with Teams being seen as potentially the ultimate application platform. For organizations that are new to Teams, though, there is a lot to know in order to get the most out of it. It isn’t just about […]
Technology and Fun Merge at Perficient’s Lafayette Delivery Center
Meet Some of Our Perficient Colleagues from Lafayette, Louisiana “I work in the QA practice for Lafayette Delivery Center (LDC). I have worked in Quality Assurance (QA) lead capacity for multiple clients. I have helped set up Automated Testing framework and best practices. I also work with QA Center of Excellence at LDC and host […]
The Value of Data and 5 Things We’ve Learned From COVID-19
First of all, big kudos to first responders such as doctors, nurses, police, front-end-shop staff, and mental health workers for keeping your communities running during these troubling times. At the same time, my heart felt condolences for anyone who has lost a loved ones during this time. One of the things that the COVID-19 pandemic […]
Perficient Consultants Demonstrate Microsoft Power Platform Capabilities in Summer Hackathon
Teams Put Their Microsoft Power Apps Skills to the Test in Week-Long Competition Global pandemics may be rare, but crises of all sizes affect business operations in unforeseen ways. Smart businesses are rising to the top, providing new tools and processes to support their employees coming back to work. And, after employees are back, additional […]
Flexible Email Integrations with Perficient’s Email Connector for Twilio Flex
Twilio Flex, Twilio’s cloud-based contact center platform, offers the ability to create a truly omnichannel customer service experience. In addition to voice-based tasks, messaging channels such as SMS, live web chat, and WhatsApp can be easily integrated into the same Twilio Flex environment. Although email is not a native digital channel in Twilio Flex, our team of […]
Join Perficient at the Automotive CX Summit Series!
Perficient is proud to be sponsoring this year’s Automotive CX Summit Series! After providing an exclusive, in-person event for 15 years, this year’s Summit will take place virtually. The event will consist of two half days providing attendees with meaningful content focused on the automotive industry and peer-to-peer networking. Join Our Session Our very own […]
Accelerate Your Contact Center Migration With the Perficient Starter Pack for Twilio Flex
One of the key advantages of Twilio Flex, Twilio’s cloud-based contact center platform, is that it is highly customizable. Organizations have a high degree of control over the customer, agent, and supervisor experiences. Many customers want to accelerate migration of their contact center operations to Twilio Flex with a robust suite of features. This is particularly […]
5 Ways to Consider Digital and Data and An End-to-End Architecture
Digital and data are like TV and movies. Imagine the following three scenarios of watching a movie during a long weekend with different types of technology. Note, all these movies are rated high or low on IMDB. Watching an amazing movie like Avengers End Game or Avatar on a laptop or iPad Now, that same […]