Welcome back! You’ve made it to the final blog in this series on managing coexistence and interoperability in Microsoft Teams! Last time we discussed in-tenant interop flows. This time we’ll wrap things up by discussing external access/federation and how this differs from coexistence. For those of you coming from the Skype for Business world, you […]
Platforms and Technology
Essentials for Your Digital Strategy: Zero UI
Delivering seamless, consistent, and engaging experiences starts with a customer-centered digital strategy. This ongoing series explores the characteristics that make up a great digital strategy and how to deliver powerful brand moments that solidify customer loyalty and drive differentiation for your organization. Technology is infused in every part of our lives and is only becoming […]
Kali Project Encryption and Isolation Using Vagrant and BitLocker
Imagine that you work on different engagements or projects in which Kali Linux is one of your primary tools. Furthermore, maybe you also have the need to keep the data for each of those projects isolated from the others – in other words, you need to avoid cross-contamination between your projects. In this article I […]
How to Successfully Support Your Cloud-Based Contact Center
Any contact center solution, cloud-based or on premise, requires adequate support to mitigate risk. For continued efficiencies and optimal performance, specific responsibilities need to be fulfilled. Differences in capabilities and care requirements between cloud-based and on premise contact centers cause variation in skill sets needed to fully support each solution. A mistake often made is […]
Take Our Survey to Learn About the State of App Modernization
The rise of startups that are born in the cloud is a common challenge for established industry leaders. With their ability to reach their market quickly, these startups are rapidly eating away at the longer-standing players with a mix of infrastructure. Increasingly, these leaders turning to cloud and app modernization to match the capabilities of […]
How to integrate SMS with Amazon Connect
In the past, call centers worked like this: A customer with an issue would phone into a support line, never knowing how long they’d be on hold for. It could take multiple calls to resolve the issue, creating a less-than-ideal experience for the caller. In today’s digital-first world, the traditional call center is undergoing a […]
Reach Your Market at the Speed of Cloud
The following is the fourth blog in a series about why businesses are moving to the cloud to modernize and improve business performance. So far in this series, we have examined the state of cloud and how cloud enables innovation, including a case study. In this blog, we’ll look at the benefits of cloud that […]
Managing Coexistence and Interop in Microsoft Teams (Part 2)
Welcome back! In part 1 of this blog series we covered at a high level what coexistence and interoperability between Skype for Business and Microsoft Teams involved. This time, we’ll take things a step further by looking at the technical view of interoperability scenarios you’ll need to know in order to implement this in your […]
Tackle Security Concerns for Application Modernization
In our previous post, Create Your Transformation Roadmap for Application Modernization, we offered guidance to prepare your organization for successful cloud adoption. Part 2 of this series addresses some of the security concerns you may stumble upon in your cloud journey. We also share some best practices for infusing security across your organization. Questions about […]
Join Perficient at Boomi World 2019!
Visit Perficient at Boomi World 2019 in Washington D.C.! Next Week Boomi World will kick off in Washington D.C. at the Washington Hilton. From October 1-3, attendees can explore over 45 various sessions and network with their peers. Customers, partners, and thought leaders will gather together to share their advice and best-practices on cloud-based integration […]
Why Healthcare is Moving to Cloud: Enhanced Consumer Experiences
The following is the fourth blog in a series about why healthcare organizations are moving to the cloud. In this series so far, we have looked at how the cloud brings robust data security, the time and cost savings the cloud brings, and the ways cloud connects data for healthcare organizations. In this blog, we […]
Supporting Twilio Flex vs. a Traditional Contact Center
The world is transforming communication at a rapid pace. Cloud-based contact center platforms, such as Twilio Flex, are changing the game by giving businesses of any size complete power over their customer interactions. Moving to the cloud allows companies to break free from the limitations of traditional on-premise contact centers including minimal customization options, hardware/infrastructure […]