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Why Real-Time Voice Translation Is a Game-Changer for Global Contact Centers

The digital world isn’t slowing down, and neither are your customers. They expect fast, around-the-clock support in their language. For global businesses, meeting that demand can be costly. Hiring multilingual agents in every region adds up quickly. That’s why more companies are turning to real-time translation tools. They offer a more scalable, cost-effective way to […]

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Cypress Automation: Tag-Based Parallel Execution with Custom Configuration

Custom Parallel Execution Using Tags: To enhance the performance of Cypress tests, running them in parallel is a proven approach. While Cypress offers a built-in parallel execution feature, a more flexible and powerful method is tag-based parallel execution using a custom configuration. This method allows to fine-tune which tests are executed concurrently, based on tags […]

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Document Summarization with AI on Amazon Bedrock

Objective Enable automated document summarization by allowing us to upload TXT, PDF, or DOCX files, extracting content, summarizing it using Amazon Bedrock, and delivering the summary either via API response or by storing it for future retrieval. Why This Is Needed Organizations face information overload with a large number of documents. Manual summarization is time-consuming […]

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AI-Driven Cloud:(IaC)Code Generation and Automatic AWS Resource Deployment by Bedrock and APIGateway

Nowadays, DevOps Engineers, Cloud Engineers, and Developers rely on Infrastructure as Code (IaC) to manage scalable, secure, and repeatable cloud infrastructure. Services like AWS CloudFormation provide the necessary power and structure. For most people, this becomes a bottleneck: Startups: Founders and Developers want to launch an application, add new features, and validate the features in […]

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The Intersection of Agile and Accessibility – Agile Accessibility Champions

Building Advocacy into Team Culture Welcome back! We’ve explored personas, KPIs, inclusive ceremonies, and more. But without sustained advocacy, even the best practices can fade. That’s where Accessibility Champions come in, quietly powering momentum, culture, and accountability. These champions aren’t always official roles. Sometimes they’re developers who raise accessibility flags in standup, designers who rethink […]

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The Intersection of Agile and Accessibility – Facilitating Inclusive Agile Ceremonies

Agile ceremonies are meant to foster collaboration, transparency, and alignment. But when voices go unheard or participation feels risky, those goals fall short. Inclusive Agile ceremonies remove barriers and elevate contribution, from every team member. The Participation Problem Common ceremony hurdles: Meetings dominated by a few loud voices Barriers to participation (sensory, cognitive, social) Lack […]

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C# + GitHub Copilot in Visual Studio 2022

What is GitHub Copilot? GitHub Copilot is an AI-powered programming assistant that assists developers by generating code based on their comments and existing code. Now natively integrated into Visual Studio 2022, it supports multiple languages, including C#. Steps to Set Up GitHub Copilot in Visual Studio 2022 Prerequisites Visual Studio 2022 – Version 17.10 or later .NET […]

Agentic AI for CX

From Cost Cutter to Concierge: The Evolution of AI in Customer Experience

For years, AI in customer service has been synonymous with efficiency. Businesses leaned on AI agents to reduce costs, deflect calls, and automate routine tasks. These agents were designed to streamline operations, not necessarily delight customers. But a new chapter is quickly unfolding. We’re now entering the era of agentic AI with a new generation […]

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The Intersection of Agile and Accessibility – Measuring Accessibility as a Team KPI

Welcome back! So far, we’ve explored inclusive personas, accessible testing, story writing, and the core principles that connect Agile to accessibility. Now we ask: How do we measure what matters, not just what’s easy? Why Accessibility KPIs Belong in Agile Agile teams measure velocity, sprint goals, and user satisfaction. But accessibility? It’s often buried under […]

A group of marketing professionals in a meeting.

The Intersection of Agile and Accessibility – Creating Inclusive Personas for Agile Teams

Welcome back to our ongoing series that explores how Agile practices and Accessibility principles converge to create products and systems that serve everyone. So far, we’ve explored foundational definitions, inclusive story writing, and accessibility testing in CI. Today’s focus? A tool Agile teams often rely on, but rarely challenge: personas. What Are Personas in Agile? […]

PIM Data Analytics

Configuring Adjustment Period in Data Exchange

An “adjustment period” refers to any accounting period used to adjust balances before the year-end closing. These periods are adjusted to “per12” and consequently are referred to as “per13”.  The dates within the adjustment period overlap with regular accounting periods. In Data Exchange, adjustments are processed in Period Mappings where the mapping of adjustment period between source and target […]

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State Management in React and Next.js: Redux vs Recoil vs Zustand

State management is a crucial aspect of building scalable and maintainable front-end applications. In React and Next.js projects, developers often face challenges in choosing the right tool for managing the application state. This blog explores three popular state management libraries: Redux, Recoil, and Zustand, comparing their strengths, limitations, and ideal use cases in both React and Next.js applications. Why State Management Matters React’s […]

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