Customer Contact Week is just around the corner! In preparation, I sat down with our Senior Solutions Architect, Miles Phillips, to dive deeper into the key pillars of Voice AI: Data, Design, and Deployment. Miles provides insights on how businesses can optimize their AI strategies to enhance customer interactions and drive real results. Voice AI […]
Services
Beyond AEM: How Adobe Sensei Powers the Full Enterprise Experience
In our previous post, we explored how Adobe Sensei and GenAI capabilities are already transforming content management through Adobe Experience Manager (AEM). But Sensei’s true value isn’t limited to content operations, it’s the unified AI engine that quietly powers marketing intelligence, customer personalization, and even creative automation across Adobe’s enterprise ecosystem. From CMS to Customer […]
Conversational Commerce: Transforming Digital Shopping Through AI-Powered Conversations
Although the traditional model has served us well, customers now have exceptionally high expectations for service in an eCommerce experience. Despite the complexity of building product catalogs, developing a headless frontend with top-tier UX, promotion engines, and segment-based personalization, customers still expect high-quality information delivered instantly, in a way that minimizes the time required to […]
Over The Air Updates for React Native Apps
Mobile App development is rapidly growing and so is the expectation of robust support. “Mobile first” is the set paradigm for many application development teams. Unlike web deployment, an app release has to go through the review process via App Store Connect and Google Play. Minor or major releases follow the app review same process, […]
Deploying a Scalable Next.js App on Vercel – A Step-by-Step Guide
In this era of Web development, Next.JS and Vercel is the powerful couple. Next.JS offers performance, scalability and flexibility in building web applications whereas Vercel provides the easy and smooth deployment experience tailored for it. Today, in this blog, we will cover the step-by-step process of deploying a Next.JS app on Vercel. We will also […]
Adobe Sensei and GenAI in Practice for Enterprise CMS
Adobe Experience Manager (AEM) introduced Adobe Sensei and Generative AI to transform enterprise content management by automating, personalizing, and scaling content creation and delivery. Consequently, these AI capabilities help marketers, content creators, and enterprises produce highly relevant and engaging digital experiences faster and more efficiently. Core Adobe Sensei and GenAI Capabilities in AEM Generative AI […]
Oracle Fusion new Product Management Landing Page and AI (25B)
We have been hearing about AI in many different ways and technology pioneers have been slowly introducing AI in our daily lives. When it comes to Fusion Applications, Oracle has invested in built-in AI capabilities across all platforms and Supply Chain area is not an exception. In this blog, I would like to discuss the […]
Inventory Management 25B – Path to Redwood Experience 1.2.3.
I have been writing about the Redwood Experience with Supply Chain Management, especially with the Inventory Management. Oracle has gone all-in with Redwood Experience in Inventory Management in 25B. The 25 Inventory Management readiness documentation lists all new features and how to use them, so I will not repeat this greatly written document: https://docs.oracle.com/en/cloud/saas/readiness/scm/25b/inv25b/index.html For […]
Starting Redwood Experience with 25A Inventory Management
Oracle has delivered many features in Redwood Experience as of 25A. The purpose of this blog is to give a taste of a few Redwood pages and provide a recommendation to migrate to Redwood Experience on select pages to ease the transition and adoption. The pages I’ll cover in this blog are: Item Quantities (Manage […]
Your Agentforce Readiness Assessment
Salesforce Agentforce Empowers Teams With AI-Driven Sales, Service, and Marketing Customer expectations are higher than ever in an always-on, always-connected world. To meet these demands, your teams need intelligent tools, real-time data, and seamless automation. Enter Salesforce Agentforce—a powerful suite of assistive and autonomous AI agents designed to transform sales and service experiences. Why Agentforce? […]
Human Biases – How Smart Teams Can Still Make Dumb Decisions
Even highly capable teams with solid plans can fall into the same ol’ traps. It’s not really our fault, human biases are hardwired into all of us. Awareness helps, but under pressure and tight deadlines, it’s tough to recognize these mental pitfalls in the moment. Seven Common Human Bias Problem Areas Optimism Bias – Wanting […]
Securely Store API, Bearer and Auth Tokens with Platform Cache
Imagine you are retrieving an API key/Bearer token from an external system to make a new callout to another external system. But there is one issue: you cannot determine when the new callout will take place, so you need to store the token value somewhere in your org for later use. Probably you will be […]