Building software tools for contact centers that make complex tasks look effortless is an important focus within Perficient’s Customer Product Development BU. For example, we help agents and customers who speak different languages communicate easily via text. Some companies have customers around the world who speak a wide range of languages while their agents only […]
Technology Partners
The First Thing You Should Look for When Deciding to Replatform
One of the biggest hurdles to selecting a new platform is recognizing when you should look for something different. In this five-part blog series, we’ll look at the top five reasons our customers make the decision to seek out a new system. If you recognize one of these in your current state, then you may […]
Viva Insights: Empower Hybrid Work Employee Experiences with Data-Driven Insights
Viva Insights In the ever-changing landscape of work, having data-driven intelligence is paramount for individuals, managers, and leaders. Viva Insights takes signals from across M365, Exchange, and teams and uses them to identify trends. From those trends, MS applies a ton of workplace insights gleaned from academic and hands-on research to derive from that data […]
Monitor Workflow with Apache Airflow
Apache Airflow is an open-source tool to programmatically author, schedule, and monitor workflows. It is one of the most robust platforms used by Data Engineers for orchestrating workflows or pipelines. You can easily visualize your data pipelines’ dependencies, progress, logs, code, trigger tasks, and success status. With the help of Apache Airflow and Python we […]
Azure Databricks – Capacity Planning for optimum Spark Cluster
Overview: Today the terminology “Data Analytics” becomes a buzz across all industries & enterprises. Every organization strongly believes Data Analytics greatly helps to get insight & accelerate the business strategies in order to grow & lead in their fast and ever-changing markets. Azure Databricks: Azure Databricks is a data analytics platform optimized for the Microsoft […]
From BRO to Know- An Adobe Marketo Cinderella Story
This past week Garett Meznarich, Marketo practice director at Perficient, got to sit down and hear from Brandon Ratliff, digital marketing operations leader at Qualcomm and Kalie Nitzsche, Marketo sales manager at Adobe, to discuss lessons learned throughout their digital experience build-out with Adobe Marketo. Post webinar we were able to further digest some of […]
IBM Cloud Pak for Data- Data Science MLOPS
IBM Cloud Pak for Data- Data Science MLOPS: I have been Learning, exploring and working on IBM MLOPS for Data Science and wanted to share my learning and experience here about IBM’s Cloud services and how they are integrated under one umbrella named IBM Cloud Pak for Data. First, let’s understand what IBM Cloud Pak […]
The Azure Well-Architected Framework: Performance Efficiency Pillar
The Azure Well-Architected Framework was introduced in July of 2020 to help manage the growing complexity of the cloud. The framework consists of five pillars of architectural excellence: Reliability Security Cost Optimization Operational Excellence Performance Efficiency The pillars of the framework can rarely be implemented individually. As you continue to grow the functional capability of […]
Integrating Terraform with Jenkins (CI/CD)
Automated Infrastructure (AWS) Setup Using Terraform and Jenkins (Launch EC2 and VPC) In this blog we will discuss how to execute the Terraform code using Jenkins and set up AWS infrastructure such as EC2 and VPC. For those of you are unfamiliar with Jenkins, it is an open-source continuous integration and continuous development automation tool […]
Using Ansible URI module with SonarQube tokens
RedHat Ansible is a very flexible configuration management tool that comes with a variety of built in modules. One of these modules, ansible.builtin.uri, is provided as an alternative to using “curl” commands through the ansible.builtin.shell or ansible.builtin.command modules. However, the module documentation does not provide a specific example of how to use the URI module […]
PACE New Features: Queue Live View Dashboard, Customizable Roles and Permissions, and More!
Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. As we continue to develop and customize our software to your needs, we will post blogs with new features and processes we have added, changed, or fixed. To learn more about PACE, visit our dedicated landing […]
COGNOS IS BACK!
Setup: This article is for those of you who like me, have lamented and long suffered the downturn that Cognos endured beginning with the introduction of Cognos 11.0.2 in May 2016. To set the stage, I led the first global implementation of Cognos 10 in 2010. I was a Cognos evangelist. I appeared with then […]