Posts Tagged ‘Twilio’

Signal 2021 keynote

Signal 2021 Day 1: Twilio Engage, Intelligence for Voice, Flex One and more

As expected, there was no shortage of announcements on the first day of Signal, mostly during the keynote. We’ll be able to dig deeper into the details on some of these in breakout sessions, but there is certainly some interesting stuff to talk about. Twilio Engage represents the first over-arching consolidation of services into a […]

Perficient Included in Gartner’s Forecast Analysis: CPaaS, Worldwide, 2021

We are excited to announce our inclusion in Gartner’s Forecast Analysis: CPaaS, Worldwide, 2021, as a top-rated third-party System Integrator (SIs) for Amazon Connect and Twilio. This guide lays out expectations when it comes to CPaaS providers, how CPaaS should be working for your business, and the overall market prospect when it comes to leveraging […]

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Healthcare Consumer Engagement Post-COVID

On June 22nd, 2021, Perficient’s Director of Healthcare Strategy David Allen joined forces with Susan Collins, Twilio’s Global Head of Healthcare Services, to discuss what they are seeing in the Healthcare and Life Sciences industry, how customer engagement solutions are being utilized to new extents, and what the future holds for digital health as a […]

Women Sitting In A Call Center

Join Perficient and Twilio Experts as They Discuss Programmable Contact Centers

Perficient’s CES Planning and Contact Center Strategist, Lora-Lee Pond, will be joining Twilio experts Tuesday, June 15 for the second installment of Twilio Talks to discuss Flex as the programmable contact center of the future. Lora-Lee will illustrate, first-hand, the strategy and implementation behind Twilio Flex here at Perficient. Historically contact centers have been served […]

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Perficient to Present at Twilio Talks

Perficient’s Contact Center Solution Architect, Lora-Lee Pond, is set to join Twilio experts Thursday, May 4th, for Twilio Talks to discuss augmenting, adapting, and accelerating cloud-based contact center solutions. Lora-Lee will discuss what Perficient has seen in the industry when it comes to rapidly changing environments, and how our services can help bring agility and […]

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Evolving Traditional Technologies Toward CX

Contact Centers are a traditional aspect of companies and historically where and how those companies seek to interact with their customers. For years the chief expectation for these interactions was primarily via the phone or voice channel. Though as consumers embraced the internet and mobility, newer channels emerged. As this continued, along with businesses’ desires […]

Signal 2020 virtual

Signal 2020: Thoughts and Takeaways

It’s the week after Signal 2020, Twilio’s annual developer conference. I wanted to recap some key announcements and impressions from various sessions and product news. After several attempts to schedule due to the pandemic, Signal re-invented itself this year as a completely virtual experience. I was fortunately enough to be asked to speak at a […]

Not All Texts Are Created Equal

Not All Texts Are Created Equal

Whether you work in big tech or the service industry, you are retired or grudgingly buying your pre-teen their first smartphone, let’s face it, texting has become the most used communication tool in your daily life.  SMS (Short Message Service), aka “Texting”, enables many to skip voice communication altogether and opt for the instant power […]

Signal 2020

Join Our Experts for a Session at Twilio Signal

Twilio’s biggest conference is going virtual this year. SIGNAL 2020 kicks off September 30 and features breakout sessions, keynote speakers, and technical training classes led by industry experts. Joining an awesome lineup of speakers including President Barack Obama and Bill Nye are our own Christine Livingston and Curtis Swartzentruber. About Our Session Christine Livingston and […]

curbside pickup

A Fully SMS-Based Curbside Pickup Solution

In our previous posts, we discussed the increasing popularity of curbside pickup and click and collect as a retail channel and demoed a pickup solution powered by Twilio Flex, Twilio’s cloud-based contact center platform. Twilio’s powerful platform can also be used to create a curbside pickup operation where customers, workers, and supervisors all interact via […]

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CodeExchange – twilio-dev-container

Twilio has introduced a new program for developers and partners to share code called CodeExchange.  This provides a curated list of Twilio-focused content and we are taking our first steps to contribute back to the wider community with examples and tooling.  This post will focus on onboarding and how to get a quick start environment […]

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Perficient Colleagues Share How it Feels to Help Fight COVID-19

Perficient Supports with COVID-19 Hackathon As we know, customer engagement goes beyond customer service. As businesses around the world grapple with the impact of COVID-19 (more commonly known as Coronavirus), digital has the power to help organizations respond quickly while mitigating risk.  No stranger to hackathons, Perficient continues to create solutions to support the fight […]

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