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Perficient Releases Retail Starter Pack for Twilio Flex

They've Got The Answers You're Looking For

Establishing and executing your customer-first promise can have an extreme impact on the customer experience, retail brand loyalty, and repeat business. However, to remain competitive you must continuously improve productivity, efficiency, and customer satisfaction to achieve long-term goals.

Enabling your teams with easy and efficient ways to interact with customers can be expensive. Off-the-shelf solutions often provide unwanted functionality or are cost prohibitive while building a custom solutions takes too long and is extremely costly.

Twilio Flex’s agile approach to contact center solutions offers your retail agents the channels, integration capabilities, and features that are needed to equip them for success. To help you get started, Perficient has released a Twilio Flex Retail Starter Pack.

Deliver Your Customer-First Promise with The Twilio Flex Retail Starter Pack

Our Twilio Flex Retail Starter Pack provides only the functionality your teams need to do their job, right of the the box. It also integrates seamlessly with SendGrid for email routing, and Glance for co-browsing and video capabilities.

Once the retail Starter Pack is implemented and configured, you can take advantage of serval added channels, integrations, and features including:


  • Email routing with SendGrid
  • Web chat
  • Voice
  • Video (chat to video escalations)
  • Twitter (direct messages and mentions)
  • SMS (inbound and outbound)


  • Shipment tracking (UPS, FedEx, USPS)
  • Co-browsing with Glance


  • Callbacks
  • Voicemail
  • Reason/disposition codes
  • Web chat nudge behavior
  • Canned responses
  • Emoji picker

How Long do Implementations Normally Take?

implementation time varies in duration from two weeks to several months, depending on the required scope of customizations and integrations. The starter pack also lays the foundation for the future updates.

Why Perficient?

We are a Twilio Gold Partner with a team of certified Twilio Flex engineers and more than 20 years of experience delivering unparalleled customer engagement and contact center experience solutions. For more information on our Twilio Flex practice and capabilities visit us on our Twilio partner page!

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Toni Milushev

Toni is a Director of Product Engineering focused on customer engagement solutions for Amazon, Microsoft, and Twilio.

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