Experience cloud at its best during Google Cloud Next ’20: OnAir, July 14 – September 8, 2020. During this 9-week event, a new topic will be covered each week, complete with virtual breakout sessions and solution keynotes. Sign in every Tuesday at 9AM PT to discover new on-demand content, demos, success stories, consult with experts, […]
Strategy and Transformation
Building Better B2B Commerce Experiences with CPQ
What is CPQ? In the B2B industry, complicated products and a large catalog can make providing a quote a lengthy process, often generating inaccurate product configurations and quotes. The same order may vary in price depending on factors like your relationship with the client, the promotions you’re offering, product bundles, accounts with recurring orders, and […]
What Do My Customers Expect? Inside Perficient’s Now/New/Next
In my earlier post, I shared our motivation for Now/New/Next and why our clients are using it to rapidly make smart decisions to focus their Customer Experience attention. In this post, I’ll share what you need to know to build your Now/New/Next portfolio. The Approach At the center of Now/New/Next is knowing where you stand […]
Corporate Russian Roulette
The Corporate Game of Russian roulette! His last chance to spare himself and his billionaire empire is in hands of a Russian roulette game. A weapon loaded with 5 bullets and one empty chamber lies on his table in front of him. His psyche mind winds up algorithmic yet he stood steady on the white […]
Operation BLACKHAT
Operation BLACKHAT Two-Minute Conversation A tycoon businessman, Mr. Sanjay was having a two-minute conversation with the kidnappers regarding the ransom and location to rescue his son, a 5th-grade student – Raghav. Mr.Sanjay wondered how the kidnappers got the new family code. The family code changes every month and kept secret within the close aides. He […]
Application Modernization: Reviving a Technical Coding Challenge
Our Custom Development Solutions group has been working to revive our Tech Challenge coding competition culture and ultimately decided why re-invent the wheel? A lot of our client work is focused around application modernization, so why don’t we modernize an old Tech Challenge application? Background In 2008, Bryan Dougherty, now our General Manager, created […]
Conversational Marketing: Old School Meets New School
Why Is Everyone Talking about Conversational Marketing? Conversational Marketing, a term originally coined by the company Drift, has taken on many forms and definitions over the past few years. If you ask five professional marketers the definition and what ‘makes up’ conversational marketing, you may get five different understandings. Is it a variation of personalization? […]
Digitally Catering to New Customers Post-COVID
In a recent blog I wrote called “Your Ecommerce Customers Are About to Change,” I discussed the unique opportunity businesses have been presented with due to COVID-19. Specifically, looking at how their customers, among many other things, will change forever in this new normal that we are starting to see each day. I wanted to […]
Reopening has started. Is it too late to transform?
With many US cities emerging from lockdown, businesses are considering their next moves, but some fear their window to act has passed. Even with lockdown restrictions loosening, re-entry into the world isn’t going to happen overnight, and even when it does happen, how people make their way in the world has changed forever. Reopening has […]
You’re Invited to Virtual Blue Prism World 2020!
Blue Prism, our newest robotic process automation partner, is hosting its annual conference, Blue Prism World, June 23-24. In response to COVID-19, the conference will now take place online, replacing Blue Prism’s previously scheduled London and New York events. Registration is free and open to all who wish to attend. Blue Prism World will feature […]
Video: Improving Customer Experience with VMware Tanzu Application Service
Consumers want to be connected to the right people and the right information immediately. As a digital media and communications solutions provider, Intrado develops technology to make that a reality for consumers. They provide a wide variety of technology solutions for their customers including communication services. If you’ve ever filled a prescription or reset your […]
14 Reasons Why You Should Grow Your Pega Career at Perficient
If you’ve driven a car, used a credit card, submitted a claim, or performed countless other everyday tasks, you’ve likely interacted with Pega. But what is it like to build those solutions, and better yet, why would someone want to build those solutions as part of the Pega team at Perficient? According to our clients, […]