Consumers want to be connected to the right people and the right information immediately. As a digital media and communications solutions provider, Intrado develops technology to make that a reality for consumers. They provide a wide variety of technology solutions for their customers including communication services. If you’ve ever filled a prescription or reset your modem via text message, you’ve probably used the software they’ve written.
Intrado’s legacy system was taking up to 5 minutes for transactions to go through it’s automated process. However, customers can’t wait 5 minutes for answers. They needed to find a way to get those processes sped up without losing volume. Intrado then turned to Perficient and VMware (previously Pivotal Cloud Foundry).
Learn how our teams were able to improve delivery times for their customer communications in the video below.