Strategy and Transformation

Recently, Perficient’s Scott Albahary, Chief Strategist of Financial Services, and Arvind Murali, Chief Strategist of Data Governance, presented a webinar that discussed what it takes for banks and insurance companies to acquire and retain customers. The key, they say, is to create a 360-degree view of customers. Without a holistic view, a company can never […]

I introduced filling the gap in strategy in my last blog post and want to dive in deeper on one element.  Many times, people want to start with Vision or a similar exercise.  The idea being that if there is a gap in your strategy then the obvious next step is to discuss your vision […]

Let’s say it has been ten years since you last implemented your self-service customer portal and it’s starting to show its age. A lot has changed in the portal space since that time and you want to consider a new platform to support your ongoing digital transformation efforts. As you start to research what’s available […]

Healthcare journey maps take time to build, require input from multiple groups, and may uncover uncomfortable findings of the patient journey in your health system. So why invest in creating them? Here’s why to build healthcare journey maps: 1. Discover pain points Healthcare journey maps uncover pain points in the healthcare consumer journey. You learn […]

Teams governance can be overwhelming if you don’t know what you’re doing or new to Teams.  I recently spoke at a webinar with Chris Barber in a webinar titled “Teams Governance & Automation.” We discussed the Teams platform and the teams application platform. Teams has arrived at a time where users are ready for a […]

Behind every successful ecommerce experience is relevant and accurate product information. A product goes through multiple stages such as ideation, research and design, pricing and configuration, marketing, and digital asset association before it is deemed ready for channels like ecommerce, marketplaces, and more. This process of taking a product from ideation all the way to […]

As workers continue to remain remote, Microsoft Teams usage continues to grow. The reason for that is simple, with Teams being seen as potentially the ultimate application platform. For organizations that are new to Teams, though, there is a lot to know in order to get the most out of it. It isn’t just about […]

Faced with the daunting task of saving $6.5 million in annual spend at a large aerospace manufacturer, our small team began evaluating options. We first examined the usual suspects, such as SKU rationalization, improved repair/refurbishment practices, and optimized preventative maintenance to reduce unnecessary equipment downtime. Little did we know at the time, but our most […]

While Microsoft Teams was already gaining steam as a way to allow workplaces to run effectively and efficiently, the COVID-19 pandemic has drastically increased the urgency for Teams for many. The benefits are apparent – Teams can be seen as the ultimate application platform – but that doesn’t guarantee that you will automatically get the […]

On-site search is often a component that often gets overlooked because it can be complicated and challenging to tweak and tune this element of your site with ease. However, before jumping in to set priorities for boosting specific terms, which could lead to negative consequences elsewhere on your website, I recommend looking at product data to enhance your on-site search.  Product data is vital to the […]

GitLab Introduction: GitLab CE, or Community Edition, is an open-source application primarily used to host Git repositories, with additional development-related features like issue tracking. It is designed to be hosted using your own infrastructure. It provides flexibility in deploying as an internal repository store for your development team, a free way to interface with users, […]

B2B medical sales involve the purchasing of medical supplies, including personal protection equipment (PPE) such as masks, gloves, goggles, and face shields, and typical customers are labs, hospitals, clinics, manufacturing companies, and clean rooms. These products protect the wearer from their environment where infection, disease, or dangerous chemicals may be present. In hospitals, the wearer […]