Strategy and Transformation

Contact Centers are a traditional aspect of companies and historically where and how those companies seek to interact with their customers. For years the chief expectation for these interactions was primarily via the phone or voice channel. Though as consumers embraced the internet and mobility, newer channels emerged. As this continued, along with businesses’ desires […]

It’s the week after Signal 2020, Twilio’s annual developer conference. I wanted to recap some key announcements and impressions from various sessions and product news. After several attempts to schedule due to the pandemic, Signal re-invented itself this year as a completely virtual experience. I was fortunately enough to be asked to speak at a […]

Perficient’s Andres Gonzalez, lead business consultant, organizational change management, Meghlynn Achez, lead business consultant, organizational change management, and Ryan Coburn, senior project manager, management consulting, hosted a webinar where they discussed how change management was leveraged by a large utility company to ensure that its 15,000 employees adopted Microsoft Teams successfully. The change management team […]

Hub is a logical/physical space where everyone comes searches content, deciphers information, looks for viable information, lineage etc. Microsoft is enabling a similar concept in Teams. Teams is where we all have begun to collaborate via virtual meetings, notes, lists, apps etc. The future vision and big picture is to treat Teams as a single […]

In this series, hear from two of Perficient’s healthcare thought leaders – Chief Strategist and General Manager of Healthcare, Juliet Silver, and General Manager of Digital Health Solutions, Paul Griffiths – as they discuss healthcare’s future. Our conversation will come to you via a series of four weekly blogs. In our first blog, Silver and Griffiths […]

The short answer is yes, businesses can easily build bots using robotic process automation (RPA) tools. However, we as consultants would not earn our stripes if we did not present all the necessary factors needed for you to draw a conclusion for yourself. As the automation industry continues to make inroads into the C-suite, there has been a […]

To say the world has changed this year would be an understatement. In every part of life, we have had to learn and adapt, and business is no different. The truth is that your business will never be the same. The world today is digital first more than ever, and your business must adapt to […]

Spend a few minutes with one of our Red Hat technical experts, Matthieu Rethers, as he discusses the advantages and disadvantages of managed clusters, as well as differences between them on various cloud platforms, when you should use them, alternatives to managed clusters, and how Red Hat OpenShift fits into the picture. When should developers […]

The impacts of COVID-19 have made it imperative, now more than ever, to assure that employees are ready, willing, and able to embrace new technology in a virtual workplace. Despite the current circumstances, successful change is more complex than just ensuring adoption – it is understanding the change from the stakeholders’ perspective, creating opportunities for […]

Recently, IDC Research Director Gary Chen and Perficient’s Victor Wolters, Enterprise Strategist, presented a webinar that discussed application modernization, containers, and the value of Red Hat OpenShift on AWS. They say that regardless of where you are in your digital transformation, it’s never too late to think about application modernization. Whether you’re looking to modernize […]

Are you struggling to get users to efficiently embrace a new tool or technology? Is the unexpected shift to fully remote working creating change management obstacles? Are you looking to prepare for an upcoming Microsoft Teams implementation for your small or large company? Just because you implement a new tool, doesn’t mean people will use […]

The times they are a-changing, particularly in healthcare. It’s easy to see COVID-19’s vast impact on the consumer experience. Yet change was brewing in healthcare before the pandemic hit our communities. While interoperability mandates driven by CMS’ Final Rule were back-burner ‘ed for a while, they’re still top of mind for healthcare executives. And at […]