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Strategy and Transformation

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Integrate Twilio Flex with ServiceNow to Elevate Your Customer Service Experience

Recovery and emerging trends  As organizations begin to think about the recovery phase from the COVID era, businesses that were digitally enabled and able to innovate fared better. Companies that were previously resistant to change were suddenly faced with the choice to accelerate digital innovation or risk their survival. At Twilio’s annual conference Signal 2020, […]

Perficient Listed in Forrester Azure Services Providers Q4 Report

We are excited to be listed by Forrester in its recent report, Now Tech: Azure Services Providers, Q4 2020 — Forrester’s Overview of 41 Azure Services Providers. As the report notes, “Many enterprises continue to struggle with starting and continuing their journeys to the cloud.” The report also notes that service providers can help clients […]

Introducing New Ways to Quick-start Your PIM Platform

Product Information Management (PIM) and commerce go hand-in-hand, and inRiver is the common factor that helps simplify product information for both B2B and B2C shopping channels. Not only has our partnership with inRiver brought us several platform integrations, years of strategic guidance, and a multitude of services, but it has also enabled us to create […]

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Evolving Traditional Technologies Toward CX

Contact Centers are a traditional aspect of companies and historically where and how those companies seek to interact with their customers. For years the chief expectation for these interactions was primarily via the phone or voice channel. Though as consumers embraced the internet and mobility, newer channels emerged. As this continued, along with businesses’ desires […]

Signal 2020 virtual

Signal 2020: Thoughts and Takeaways

It’s the week after Signal 2020, Twilio’s annual developer conference. I wanted to recap some key announcements and impressions from various sessions and product news. After several attempts to schedule due to the pandemic, Signal re-invented itself this year as a completely virtual experience. I was fortunately enough to be asked to speak at a […]

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[Webinar Recording] Change Management Empowered the Adoption of Microsoft Teams for 15,000 Employees

Perficient’s Andres Gonzalez, lead business consultant, organizational change management, Meghlynn Achez, lead business consultant, organizational change management, and Ryan Coburn, senior project manager, management consulting, hosted a webinar where they discussed how change management was leveraged by a large utility company to ensure that its 15,000 employees adopted Microsoft Teams successfully. The change management team […]

Microsoft Teams

Microsoft Teams and Power BI – Analytics Hub and Content Management

Hub is a logical/physical space where everyone comes searches content, deciphers information, looks for viable information, lineage etc. Microsoft is enabling a similar concept in Teams. Teams is where we all have begun to collaborate via virtual meetings, notes, lists, apps etc. The future vision and big picture is to treat Teams as a single […]

[Q&A Series] The Future of Healthcare: Momentum

In this series, hear from two of Perficient’s healthcare thought leaders – Chief Strategist and General Manager of Healthcare, Juliet Silver, and General Manager of Digital Health Solutions, Paul Griffiths – as they discuss healthcare’s future. Our conversation will come to you via a series of four weekly blogs. In our first blog, Silver and Griffiths […]

Can Business Users Easily Build Bots Using RPA Tools?

The short answer is yes, businesses can easily build bots using robotic process automation (RPA) tools. However, we as consultants would not earn our stripes if we did not present all the necessary factors needed for you to draw a conclusion for yourself. As the automation industry continues to make inroads into the C-suite, there has been a […]

How Perficient and Microsoft Can Help You Return to Work

To say the world has changed this year would be an understatement. In every part of life, we have had to learn and adapt, and business is no different. The truth is that your business will never be the same. The world today is digital first more than ever, and your business must adapt to […]

Open UI

An Inside Look at Managed Clusters

Spend a few minutes with one of our Red Hat technical experts, Matthieu Rethers, as he discusses the advantages and disadvantages of managed clusters, as well as differences between them on various cloud platforms, when you should use them, alternatives to managed clusters, and how Red Hat OpenShift fits into the picture. When should developers […]

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[Invite] Implement Microsoft Teams with Organizational Change Management to Maximize Your ROI

The impacts of COVID-19 have made it imperative, now more than ever, to assure that employees are ready, willing, and able to embrace new technology in a virtual workplace. Despite the current circumstances, successful change is more complex than just ensuring adoption – it is understanding the change from the stakeholders’ perspective, creating opportunities for […]

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