Services

In this episode of the What If, So What podcast, Jim Hertzfeld speaks with Todd Unger, Chief Experience Officer of the American Medical Association and author of “The 10-Second Customer Journey.” The conversation uncovered valuable insights on customer experience (CX) and its impact on business growth. Unger emphasized the importance of adapting to the rapid […]

Nowadays, AI is a crucial field with various frameworks like ML.NET that can be used to build amazing applications using pre-built models from cloud providers. It’s important to learn how these services work behind the scenes, how to create custom models, and understand how your application can interact with AI frameworks beyond just cloud providers […]

Computational complexity studies the efficiency of algorithms. It helps classify the algorithm in terms of time and space to identify the amount of computing resources needed to solve a problem. The Big Ω, and Big θ notations are used to describe the asymptotic behavior of an algorithm as a function of the input size. In […]

For more than a decade, Salesforce CEO Marc Benioff has championed the concept of shoshin—a “beginner’s mind” that allows for continuous innovation and reinvention. As the company now embarks on its “hard pivot” to Agentforce, this philosophy takes on new relevance.   Agentforce isn’t just an extension of Salesforce’s AI capabilities—it’s a reimagining of what AI […]

Sitecore Content Hub is a world-class platform for centralizing and managing content across various channels. It helps businesses organize and streamline often chaotic, messy content operations. It does this by providing an architecture or schema for content and its interconnections. A schema defines how different types of assets are structured, organized, related to each other. […]

Design patterns are pivotal in crafting application solutions that are both maintainable and scalable. The Strategy Design Pattern is ideal for scenarios that require runtime selection among various available algorithms. In this blog, we’ll cover how to implement the Strategy Design Pattern in an AEM OSGi service, boosting your code’s flexibility and manageability.  What is […]

Designing health systems that are inclusive for individuals with physical disabilities is crucial for ensuring equal access to healthcare. Despite progress, many healthcare environments still present significant challenges for these patients. In this installment of the UX in Universal Design Series, we will explore the challenges faced when designing for physical disabilities and highlight the […]

UX in Universal Design Series: Key Principles of Usability for Physical Disabilities in Health Systems In healthcare, accessibility and usability are essential to ensuring that all patients, including those with physical disabilities, receive equal care. For individuals with physical disabilities, navigating healthcare facilities and interacting with medical devices can pose significant challenges. This is where […]

Customer experience remains a top priority for organizations worldwide to gain and retain business. Even one unsatisfactory experience can cause customers to turn to a competitor, causing estimated losses of up $1.6 trillion in the United States annually. On the other hand, good omnichannel experiences turn connections into lasting experiences, brands into trusted partners, and […]

Salesforce is making significant strides in the data space, which is excellent news for the manufacturing and automotive industries. Jim Hertzfeld, VP of strategy at Perficient, recently visited the Salesforce tower to discuss this with Megan Glasow, managing director of Perficient’s global Salesforce practice. We’ve previously shared how connected vehicles and the influx of data […]

Part 1: Optimizing Server Performance Speed is a critical factor for the success of any online store, and optimizing your Magento 2 website’s performance can significantly enhance user experience, conversion rates, and search engine rankings. Nobody enjoys a website that loads slowly, and it’s well-known that an ecommerce site with prolonged loading times can result […]

90% of Fortune 500 companies use Salesforce as their Customer Relations Management tool. I have ingested data from Salesforce into almost every database using almost every ETL tool. Every integration tool out there has a Salesforce connector; Salesforce even owns Mulesoft. The integration always worked, but it was rarely smooth. Its just something that you […]