Innovation + Product Development

This is the second post in our series on IBM Cloud Paks. Read the first post here. IBM Cloud Paks are enterprise-ready containerized software solutions that provide an open, faster, and more secure way to move core business applications to any cloud. Each of the six IBM Cloud Paks includes containerized IBM middleware and software […]

Perficient recently concluded a 3-day hackathon to create contact center solutions addressing the COVID-19 (Coronavirus) crisis. Utilizing Amazon Connect Chat, my team and I implemented a solution for SMS deflection. We addressed the following scenario: Customer calls into a call center with high demand. Customer is prompted that his wait time is greater than 2 […]

Some business disruptions can be planned for— material shortages, natural disasters, compliance or fulfillment roadblocks. But what about the obstacles we don’t see coming? The impact of the COVID-19 pandemic has touched nearly every business in the world in some way or another, and in the face of such an unprecedented global crisis, many are […]

Monday evening I was notified by Outlook that it was time for Perficient’s annual pre-Summit dinner, the first time I’ve not been to Las Vegas in March since Summit moved from Salt Lake City. While I am glad that Adobe has taken measures for the safety of our community, colleagues and family, I will miss […]

In the past two posts I explored the topic of automotive companies merging online and offline data to build better customer profiles and better understand their consumer base. In the first post, I discussed the data landscape in automotive and the overall need to combine online and offline data. In the second post, I focused […]

This is the first in our series on IBM Cloud Paks. According to a study by McKinsey & Company, IT teams are migrating the simplest workloads to the cloud, but about 80% of workloads are still on-premises. This is because the basic cloud model does not address transformation complexities like skills gaps, compliance, integration issues, […]

Data is at the heart of all modern enterprise applications, so facilitating its seamless flow from one location to another is a vital part of the software development process. A data pipeline is a set of processes or actions that enable the efficient flow of data from one place to another. Think of it as […]

Tremendous change continues to happen daily as COVID-19 forces all of us into a new reality. As people practice social distancing and are forced to work from home and stores along with other gathering places close, digital channels become a critical connection to the outside world for us as social creatures. Trends are already emerging […]

In the midst of COVID-19, we as individuals are faced with personal challenges, including keeping ourselves and our families safe. For businesses, and especially retailers, the challenges continue as you look to support the struggling economy and maintain sales while in-store traffic is significantly reduced. To remain agile during this time – and during any […]

Do we have a disaster preparedness plan for this? Can we stop our customers from hoarding products? What can we do today? Due to some unfortunate circumstances, the answers to these questions are now needed for B2B businesses, especially those who depend on ecommerce for their day-to-day activities. Though we hope this COVID-19 outbreak will […]

Global demand for excellence has always driven the software development industry’s evolution. Over time, the emergence of Waterfall, Agile, and DevOps methodologies is evidence of this, as development companies constantly adapt their delivery methods to satiate the market. Right now, the industry is predominantly Agile, but DevOps is catching up fast and becoming the methodology […]

During this unprecedented and fluid global health crisis, many enterprises are looking to move their on-site developers and even entire IT teams to a remote workforce. However, a large number may not be able to take their machines home with them. For others, they need to install and set up an entirely new laptop with […]