Generative AI

Welcome to Part 2 of this blog series! In Part 1, we discussed the high-level architecture and use case for enabling live agent transfer from a chatbot. In this post, I’ll walk you through the actual steps to build this feature using: Copilot Studio D365 Omnichannel for Customer Service Customer Service Workspace Customer Voice Prerequisites […]

In recent years, AI chatbots like ChatGPT have gone from fun tools for answering questions to serious helpers in workplaces, education, and even personal decision-making. With ChatGPT-5 now being the latest and most advanced version, it’s no surprise that people are asking a critical question: “Is my personal data safe when I use ChatGPT-5?” First, […]

From Self-Service to Self-Driving: How Agentic AI Will Transform Analytics in the Next 3 Years Imagine starting your workday with an alert not from a human analyst, but from an AI agent. While you slept, this agent sifted through last night’s sales data, spotted an emerging decline in a key region, and already generated a […]

With the increasing use of AI chatbots, businesses often face one key challenge: when and how to seamlessly hand over the conversation from a bot to a human agent. In this two-part series, I’ll walk you through how we used Microsoft Copilot Studio and Dynamics 365 Omnichannel to build a live agent escalation feature. Part […]

Ready to go from “meh” to “whoa” with your AI coding assistant? Here’s how to get started. You’ve installed GitHub Copilot. Now what? Here’s how to actually get it to work for you – not just with you. In the blog Using GitHub Copilot in VS Code, we have already seen how to use GitHub […]

In earlier blogs – Why AI-Led Experiences Are the Future — And How Sitecore Stream Delivers Them and Creating a Brand Kit in Stream: Why It Matters and How It helps Organizations, I tried to explore what Sitecore Stream is, how it powers AI-led content management, and how features like Brand Kit and Assist streamline […]

Introduction: The Evolution from Automation to Intelligence Imagine a world where your software tools don’t just do what you tell them but actually understand what you need and take action on your behalf. That’s precisely where we’re headed with the rise of Agentic AI. To break it down, most automation tools today are rule-based. You […]

Let’s be honest – coding isn’t always easy. Some days, you’re laser-focused, knocking out feature after feature. Other days, you stare at your screen, wondering, “What’s the fastest way to write this function?” “Is there a cleaner way to loop through this data?” That’s where GitHub Copilot comes in. If you haven’t tried it yet, […]

Whether you’re building embedded software for next-gen diagnostics, modernizing lab systems, or scaling user-facing platforms, the pressure to innovate is universal, and AI is becoming a key differentiator. When embedded into the software development lifecycle (SDLC), AI offers a path to reduce costs, accelerate timelines, and equip the enterprise to scale with confidence.  But AI […]

The digital world isn’t slowing down, and neither are your customers. They expect fast, around-the-clock support in their language. For global businesses, meeting that demand can be costly. Hiring multilingual agents in every region adds up quickly. That’s why more companies are turning to real-time translation tools. They offer a more scalable, cost-effective way to […]

Objective Enable automated document summarization by allowing us to upload TXT, PDF, or DOCX files, extracting content, summarizing it using Amazon Bedrock, and delivering the summary either via API response or by storing it for future retrieval. Why This Is Needed Organizations face information overload with a large number of documents. Manual summarization is time-consuming […]

Nowadays, DevOps Engineers, Cloud Engineers, and Developers rely on Infrastructure as Code (IaC) to manage scalable, secure, and repeatable cloud infrastructure. Services like AWS CloudFormation provide the necessary power and structure. For most people, this becomes a bottleneck: Startups: Founders and Developers want to launch an application, add new features, and validate the features in […]