Spend less time communicating, but be better informed by utilizing all the features available on Microsoft Teams. We started by planning a strong foundation for our communication in Part 1. Now we are working within those channels to gain four key Teams benefits. Why make these changes? Before we get into what, let’s remember the […]
Customer Experience + Design
Episerver Acquires Insite Software
On Monday, December 16, 2019, Insite Software was acquired by Episerver. This acquisition provides significant opportunities for both organizations. Episerver is known for its digital experience, personalization, and marketing automation capabilities. However, Episerver’s digital commerce product has been listed just outside the leaders in the eyes of analysts and the market. Episerver also has limited […]
Three Reasons to Work on Cloud Platform Services at Perficient
Perficient is a global consulting company that provides consulting services for digital transformation. Within the cloud computing space, our core competencies are in strategic planning, workload modernization and migration, pipeline automation, and big data. What Does the Cloud Team at Perficient Do? “Our team helps clients leverage cloud technologies from strategic planning through implementation for […]
A Christmas Carol of a Terrible Customer Experience
As we approach the holidays, I’m reminded of Charles Dickens’ A Christmas Carol, and how Ebenezer Scrooge came to see the light after three ghosts showed him the impact his actions had on himself and those around him, and how he could save his soul and improve the lives of others if he changed his […]
A Case Study in Scaled Agile and Business Prioritization
Why it is so critical to get the ever-changing business priorities up-to-date for Agile software development teams? Let’s look at a real customer situation to find out. Case Study Here, we will look at a large fin-tech company that has a web-based application that runs on a scaled agile method. On the other side, they […]
Driving Results with Business Goals, KPIs, and Analytics
In today’s overwhelmingly digital world, it is increasingly difficult for brands to hone in on website goals and objectives that truly drive their business forward. There can be additional challenges when the business’ website data is not accurately tracked or, in some cases, there is an overwhelming amount of data to filter through. Establishing analytics […]
Want to Provide Amazon-Level Personalization? Now You Can.
Building customer satisfaction is crucial to winning satisfied, loyal, long-term customers. Customers appreciate when merchants remember them by name, or make recommendations based on their interests and past interactions. This gets tricky in eCommerce. People will “window shop” or browse leisurely for an hour in a store, but online customers who know exactly what they’re […]
Increase Microsoft Teams Benefits, Part 1: The Set Up
Microsoft is going all-in on Teams, and it’s time your company reaps the benefits! So much is being left on the table, and more potential is waiting to be released. This blog series lays out the secrets to upgrade your team’s usage of MSFT Teams. Taking these steps will transform the tool from “just another chat avenue” to the […]
Sling CMS Version 0.14.0: New Capabilities and Experience Improvements
It’s been a while since the last release of Sling CMS. The latest release, 0.14.0, brings tremendous new capabilities and dramatic improvements to the authoring experience to Sling CMS. New Capabilities Release 0.14.0 brings some exciting new capabilities to supplement the core content management features of Sling CMS to handle common web use cases. […]
Essentials for Your Digital Strategy: Cloud Computing
Delivering seamless, consistent, and engaging experiences starts with a customer-centered digital strategy. This ongoing series explores the characteristics that make up a great digital strategy and how to deliver powerful brand moments that solidify customer loyalty and drive differentiation for your organization. Throughout this series, we’ve focused on several principles, strategies, and technological elements we […]
Perficient Partners with Optimizely for Experimentation with Personalization
We are happy to announce that Perficient has partnered with the new Optimizely Digital Experience Platform DXP to leverage its world-class client-side (Web and Personalization) and server-side (Full Stack) digital experience optimization tools. The Perficient Digital conversion optimization team helps enterprise businesses achieve a successful ROI on tools like Optimizely through training and enablement. We also […]
Value-Based Care Models as Alternatives to Fee for Service
Many major providers did not properly plan for the previous presidential election results. Aetna CEO, Mark Bertolini, according to an article published in the Hartford Courant, sent his team back to the drawing board to develop another plan due to the potential repeal of the Affordable Care Act by the Trump administration. Many Payers are reeling […]