Technology Partners

Salesforce Agentforce Empowers Teams With AI-Driven Sales, Service, and Marketing Customer expectations are higher than ever in an always-on, always-connected world. To meet these demands, your teams need intelligent tools, real-time data, and seamless automation. Enter Salesforce Agentforce—a powerful suite of assistive and autonomous AI agents designed to transform sales and service experiences. Why Agentforce? […]

Imagine you are retrieving an API key/Bearer token from an external system to make a new callout to another external system. But there is one issue: you cannot determine when the new callout will take place, so you need to store the token value somewhere in your org for later use. Probably you will be […]

In today’s world, the Internet of Things (IoT) is revolutionizing industries across the globe by connecting devices, systems, and people in ways that were once unimaginable. From smart homes to advanced manufacturing, IoT is creating new opportunities for innovation, efficiency, and data-driven decision-making. At the forefront of this transformation is Microsoft Azure, a cloud computing […]

In today’s world, there are various data formats such as traditional, unstructured, raw format and semi structured data and load into target system. Semi structured data is often used in web applications, IOT and API sensors. Customers use JSON format mostly to get the data because it is easy to understand. Snowflake Snowflake is a […]

Data is Everywhere but Actionable Insights Remain a Challenge According to Salesforce, 94% of business leaders believe they aren’t getting enough value from their data.   Marketers want to personalize at scale. Sellers crave visibility into buying signals and win themes. Service agents need contextual understanding. Business leaders demand connected reporting for smarter decisions.   Yet disjointed […]

Maybe you’ve already made the switch to XM Cloud, or maybe you’re still evaluating it as the answer to all your digital delivery challenges. Spoiler alert: it won’t magically solve everything — but with the right setup and smart optimizations, it can absolutely deliver fast, scalable, and maintainable experiences. If you’re using Sitecore Headless with […]

In financial services, content isn’t just about telling your story — it’s about telling it right. Every blog post, product update, or social post is a potential compliance risk if not handled carefully. Regulatory bodies like FINRA, SEC, and GDPR aren’t known for leniency, and the cost of a misstep can be significant — fines, […]

Overview Opal is Optimizely’s AI assistant designed to accelerate and enhance the entire marketing workflow. Integrated natively across OptimizelyOne, Opal helps teams ideate, plan, generate, manage, and optimize content more intelligently and efficiently. This post outlines key features, current capabilities, upcoming enhancements, and how Opal fits into the broader AI powered content lifecycle. Opal leverages […]

Perficient’s longstanding partnership with Salesforce is a testament to our belief in this platform’s transformative power in solving complex business challenges and designing superior digital experiences.    We strive to stay ahead of the evolving Salesforce ecosystem and actively shape its future. Our talented Salesforce professionals go beyond mere implementation; we focus on driving innovation, fostering […]

Choosing a provider is one of the most personal decisions in healthcare. Yet, one in five consumers abandon healthcare organizations due to poor digital experiences. In our recent webinar “Reimagining Find Care: How AI is Transforming the Digital Healthcare Experience,” healthcare leaders explored how AI-powered search, recommendations, and personalization are redefining access to care. Hosts […]

In my previous blog https://blogs.perficient.com/2024/07/01/sitecore-personalize-close-event-logic/, I shared a method for using cookies to enable the user to dismiss an alert banner.  This process involved writing the cookie when the user clicks the close icon and checking for the cookie when the experience is displayed.  This approach worked well because the entirety of the javascript code […]

The HCL Commerce v9.1 release saw major changes in features, functionality, and technology. This blog series will focus on each of these components separately. Some examples of these changes include HCL Commerce Search, which is powered by Elasticsearch, a modern storefront that uses Next.js, containerized cloud-native architecture, modern business user tooling, and support for new […]