Perficient highlighted in a blog more than a month ago that the five federal financial institution agencies were seeking public comment to understand the public’s views on the use of AI by financial institutions in their provision of services to customers. Board of Governors of the Federal Reserve System (The Fed) Consumer Financial Protection Bureau […]
Industries
Improving Debt Collections – It’s More Than Just Technology…
Our financial services practice is helping banks, credit unions, and other credit providers optimize their collections process by infusing omni-channel technology, process improvements, and best practices. We’re helping them connect with more customers than ever before, and in new ways, to achieve higher contact rates. Through our work, we’ve found that other opportunities exist…beyond technology. […]
Leveraging the Cloud to Improve the Entire Consumer Experience
This is the fourth and final installment in a series on how cloud is shaping healthcare. To learn more, read the first, second, and third installments. Using the latest technologies, retailers have integrated artificial intelligence (AI) into their online experiences. They’re going beyond the “click to buy” and allowing customers the ability to interact with […]
The Return of Direct-to-Consumer Part 3: Why Go Direct-to-Consumer?
In Part 1 and Part 2 of “The Return of Direct-to-Consumer” series I discussed WHAT direct-to-consumer looks like in 2021, how the definition and opportunities have evolved, and what brands are leading and lagging in the DTC world. Part 3 of this series outlines the ‘Why’; the benefits to both the business and consumer when a […]
Reducing the Cost of Care with Google Cloud Platform
This is the third installment in a series on how the cloud is shaping healthcare. To learn more, read the first and the second installments. One of the biggest challenges facing the healthcare industry is the need to reduce operational spend while increasing revenue, improving the quality of care, and meeting industry standards. This is […]
Are You Losing Good-Credit Customers to Suboptimal Debt Collection Practices?
2020 had a significant impact on families from many perspectives. Consumers who worked extremely hard to achieve coveted top credit scores were caught off guard and ended up having to rely on their savings to stay in good standings with banks and creditors. Unfortunately, no one could predict how long the impact would last, and […]
The Cloud Helps Deliver Better Patient Care and Outcomes
This is the second installment in a series on how cloud is shaping healthcare. To read the first installment, click here. It’s predicted that by 2040, the healthcare industry will be valued at $25 trillion, growing by triple digits every five years. The US market alone represents $3.5 trillion of that amount. This growth means […]
Boost Provider Onboarding and Administration Strategy with Pega
Healthcare payers and provider groups across the country are challenged with high costs and long provider onboarding durations due to a lack of integrated automated processes. Organizations often rely on multiple systems and manual processes to onboard and manage providers, resulting in high Center for Medicare & Medicaid Services (CMS) fines due to poor data […]
Modernizing Payer and Provider Experiences with GCP
This is the first part of a series on how the cloud is shaping healthcare. With Google Cloud Platform (GCP), our experts can help you modernize your healthcare organizations to benefit patients, payers, and providers. Today’s healthcare organizations are grappling with mountains of data, increasing regulations, and escalating customer expectations. To add to these, healthcare […]
Microsoft, Nuance, and AI’s Important Role in Healthcare
HEALTHCARE TREND: With more healthcare data available, artificial intelligence and machine learning technologies will provide greater speed and insights to analyze and predict outcomes that drive change in patient and member care. The COVID-19 pandemic is driving increased focus on healthcare consumerism as patients are taking their medical care and the associated costs into their […]
Understanding Interoperability Final Rules for Patients, Hospitals, and Clinicians
The patient is at the center of the 21st Century Cures Act. The interoperability provisions grant patients more power over their care and access to key information. Interoperability, a popular term in the healthcare industry, is the ability to exchange electronic health information seamlessly and securely without significant effort from the user. It allows for […]
Health and Wellness Ecommerce Will Become the Proactive Choice for Consumers
People wanting to be and feel healthy isn’t anything new, but with all that’s happened over the last year with COVID-19, consumers have an increased focus on health and wellness. A recent survey estimates the global wellness market at more than $1.5 trillion with an annual growth of 5-10%. Quite the healthy outlook if you […]