Industries

One and a half months into lockdown and most organizations are now through the initial scramble to assess, address, and run in the best way they are able. But some have gone beyond just getting to a run state and pushed innovation to address new and evolving customer experience expectations. But are all these “COVID-nnovations” […]

My last blog analyzed how to take the search experience to the next level. In my final blog of this series I outline who truly benefits from an enterprise search implementation. What if your members, patients, or prospective patients could get answers more quickly, and the most relevant results surfaced faster? What if you could […]

Many banks are finding it challenging to capture and process loan applications that have been submitted in response to the SBA’s Paycheck Protection Program (PPP). We even learned that some banks missed out on the first round of PPP because they didn’t have a portal up and running to accept borrower applications. That’s a significant […]

We hope you, your organization, and your loved ones are doing well. This is the latest in a series of resources designed to give you specific, actionable steps to take in your communications strategies during the COVID-19 crisis.  TIP: What does it mean to be your users’ trusted COVID-19 adviser? Conflicting information from government sources, […]

Our primary hope in this series is to better equip and empower healthcare professionals for their important work— helping deliver health and peace of mind to the public.  TIP: Take steps to fully communicate virtual care options Even before COVID-19 upended healthcare systems, virtual care was growing. The telemedicine market was expected to grow at […]

Over the last decade, the furniture industry has been slowly enhancing its online presence and driving more sales through digital channels. In the last 3-4 years, that adoption rate has gone up, and more companies are accelerating the launch of an ecommerce website. It is estimated that in the coming years, furniture and houseware-related revenue […]

We hope this message finds you well and that this newest tip better equips healthcare teams for the critical support currently being delivered to consumers.  TIP: Understand user needs right now – build a site survey feedback loop Consumers are looking to healthcare organizations to provide guidance and answer key questions during this pandemic. Organizations […]

As with much of normal life, the novel coronavirus has disrupted regular operations for healthcare organizations nationwide. Now your organization is likely limiting, postponing, or canceling services that don’t have to do with COVID-19. Not everyone can simply stay away from the hospital or the doctor’s office. Even in the time of pandemics and social […]

Previously, I analyzed the history of pharmacovigilance (PV), AEs and clinical therapeutics. This post examines the potential for increased return on investments when pharmacovigilance is implemented. All AE data holds value; how that value is determined takes an astute scientific approach to surveillance. In 2001, the medical literature began to include the results of a […]

After working multiple deals with Perficient as the Cloud Applications Manager for Oil & Gas at Oracle, Alaster Love made the move to join the Perficient team in early 2020. As the Director of Energy Strategy, he leads our energy practice by providing business optimization strategy, thought leadership, and accelerators for Perficient’s systems implementation and […]

Many of us have experienced the unfortunate situation of having to submit a claim with an insurance company, whether it’s related to our auto or home. For me, the submission process was a mixed bag. One or two instances – at most- were relatively painless. The rest of my experiences were less than desirable. Why […]

We hope you, your family and coworkers are well. This blog is second in a series of tips aimed to strengthen healthcare organizations in practical ways right now. TIP: Communicate to non-English-speaking audiences “We’re all in this together.” That statement has become a standard throughout the COVID-19 pandemic, yet some populations in the U.S. aren’t […]