Eugene Sefanov

Sr. Marketing Manager, Industries, Perficient

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Blogs from this Author

customer service

How Long is Too Long for a Customer Service Response?

What’s the right amount of time a customer should wait to hear back from a financial services institution? Most people would agree that 5-7 business days is unacceptable. I recently came across the message below from a nationwide mortgage lender and servicer and was shocked to see this response: Customer service isn’t new in financial […]

electric vehicle

Interview: Gary Johnson on How COVID-19 Can Power the Electric Vehicle Market

I recently interviewed Gary Johnson, a delivery director at Perficient who has worked with various automotive brands. In our conversation, Gary shared how the automotive industry is faring during the pandemic. He gives a big nod to electric vehicles (EVs). Eugene Sefanov: First and foremost, I would be remiss not to ask how the automotive […]

Woman Using Laptop

Take Advantage of FSI Data to Illuminate Customer Relationships

“Having a Balance With a Bank Doesn’t Make You a Customer.” Our financial services team recently spoke with the great Jim Marous, the co-publisher of The Financial Brand and the publisher of the Digital Banking Report. We were prepping for our webinar, “Digital Strategy Lessons Financial Institutions Can Learn From Top Brands in Other Industries,” […]

Oracle Argus Safety On-Premises Is Not Going Away

Many questions and concerns have been floating around the Oracle Health Sciences customer community about Argus Safety’s future on-premises releases. That’s great news for customers who are running the system in-house and might want to upgrade. As a partner with deep expertise in Argus, as well as PV/safety services that include application support, cloud hosting, […]

[Invitation] Clinical One Fireside Chat with Oracle’s Global VP of Life Sciences Product Strategy

Over the last couple of years, Oracle has been incredibly hard at work developing, from the ground up, what many are calling a game-changer for Oracle—and its customers. It’s called Clinical One. If your company uses any Oracle Health Sciences applications, you’ve probably already heard a little about Clinical One. You may already have received […]

Reasons Behind CTMS Migrations Vary But Same Considerations Apply

On June 24, 2020, Param Singh, Perficient’s director of clinical trial operations solutions, will host a webinar on clinical trial management system (CTMS) migrations. He’ll explore the various reasons companies decide to migrate to new solutions and the different methods of migrating legacy data. As you might expect, the bulk of the CTMS work we […]

Clinical One

Have You Heard About Oracle’s Clinical One?

Over the last few years, Oracle has been hard at work developing its newest flagship clinical trials platform called Clinical One. The company has invested a significant amount of money and personnel in building the platform. While there are many more capabilities to come over the next few years, you can already leverage Clinical One […]

InForm

Improving the Performance of Oracle InForm Reports

I recently shared a project in which we helped a pharmaceutical company build studies in Oracle InForm. Today, I want to share a project that has to do with the length of time it took for a major pharmaceutical company to run Oracle InForm reports, which caused significant problems, including delays in being able to […]

InForm

Oracle InForm Study Building

The beauty of having a versatile team of clinical data management experts is that they understand the life sciences industry and how companies operate. Through client projects and having worked at pharma companies in previous roles, they know the many unique challenges and needs of pharmaceutical and medical device companies. Equally important, they’re also technologists. […]

Paycheck Protection Program

Are You Ready for the Next Wave of PPP Funding?

Many banks are finding it challenging to capture and process loan applications that have been submitted in response to the SBA’s Paycheck Protection Program (PPP). We even learned that some banks missed out on the first round of PPP because they didn’t have a portal up and running to accept borrower applications. That’s a significant […]

Claims Process

Should You Consider Revamping Your Insurance Claims Process?

Many of us have experienced the unfortunate situation of having to submit a claim with an insurance company, whether it’s related to our auto or home. For me, the submission process was a mixed bag. One or two instances – at most- were relatively painless. The rest of my experiences were less than desirable. Why […]

Paycheck Protection Program

Processing Paycheck Protection Program (PPP) Loan Applications With AI

In recent days, many articles have been published about how banks are challenged with processing loan applications that are submitted in response to the government’s Paycheck Protection Program (PPP), which, according to the Small Business Administration (SBA), “authorizes up to $349 billion in forgivable loans to small businesses to pay their employees during the COVID-19 […]

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