Retailers are constantly seeking new ways to meet the ever-growing demands of their customers. In today’s digital age, customers expect a seamless and convenient shopping experience, whether they purchase online or in the store. With this in mind, it is crucial for retailers to consider the benefits of investing in technology that allows customers to access their order information online regardless of the purchase channel. It is no longer acceptable to make an in-store purchase and not be able to retrieve order information digitally. In this blog, we will explore the advantages of order management technology for both retailers and customers.
Convenience: Allowing customers to access their order information online provides them with a convenient way to manage their purchases. This eliminates the need to physically store receipts or wait for delivery to access the information. Most consumers believe that access to order information is essential for a seamless shopping experience.
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Improved Customer Experience: Providing customers with easy access to their order information online enhances their shopping experience and helps build trust in the retailer. This is particularly important for customers who frequently shop in-store and online, as they expect to be able to access their information seamlessly. Companies that provide a seamless omnichannel experience have a significantly higher customer retention rate than those that don’t.
Increased Customer Loyalty and Sales: Retailers can increase customer loyalty by making it easier for customers to manage their purchases. Customers will appreciate the convenience of accessing their information from anywhere and at any time, encouraging them to continue shopping with the retailer. Research has shown that customers are likelier to make repeat purchases from retailers who offer access to order information online.
Better Data Management: By having access to order information online, retailers can improve their data management and analysis capabilities. Studies have shown that retailers who invest in technology that allows customers to access order information online are able to better track customer behavior and preferences and, therefore, make informed business decisions and improve their marketing strategies.
Improved Customer Service: Retailers can use the technology to provide better customer service by quickly resolving customer inquiries and issues. Customers can access their order information online, which will help reduce the time spent on the phone with customer service representatives. Companies that provide access to order information online have a significant reduction in customer service inquiries.
Technology that allows customers who frequent brick-and-mortar retailers to retrieve order information online is a valuable investment for retailers. By offering customers the convenience and accessibility they expect, retailers can improve the customer experience, increase customer loyalty, and drive sales. Investing in this technology can also help retailers improve their data management, customer service, and marketing strategies, resulting in more efficiency and profitability.