Posts Tagged ‘Chatbot’

Hello Trailblazers! Welcome to the Series of Salesforce Einstein Chatbots- Part 4 In today’s digital world, businesses continuously looking for new methods to improve customer interaction and accelerate support procedures. One such solution offered by Salesforce is the Einstein Bot Builder, a powerful tool that empowers organizations to create intelligent chatbots tailored to their specific needs. […]

Introduction: A chatbot, often known as a bot, is a computer programme that replicates a human conversation, whether written or spoken, and can be a beneficial tool for automating interactions with users. Salesforce Einstein Chatbot is a chatting tool that is driven by Salesforce’s AI. This platform allows businesses to create and deploy chatbots in […]

The battle to use artificial intelligence is heating up as companies worldwide are investing heavily in the technology. Companies are investing in AI to gain a competitive edge in the market, as well as to automate processes and increase efficiency. Google on Monday released its own chatbot similar to ChatGPT, called Google Bard, as the […]

Picture this (Also, metaphorically, you link it with your department): You are working remotely as your office is testing the hybrid workplace model when your VPN connection suddenly fails, causing a delay in sending an important email to a client. Attempts to contact the IT helpdesk are unsuccessful as they also work remotely. A ticket […]

Whether asking Siri to direct you to the nearest McDonald’s or inquiring about the weather to Alexa so you can decide whether to wear a jacket, many have grown accustomed to chatting with virtual assistants powered by artificial intelligence and machine learning to gather the information they seek. Given the convenience and intuition of such […]

Our life sciences and technology experts recently delivered the webinar, “Improve Medical Product Information Sharing With Virtual Agents,” where they discussed how automation and artificial intelligence can be used to optimize call center operations and improve end-user experiences. Here are five key takeaways: Just because a system is powered by AI doesn’t mean you have […]

Amid COVID-19, we are purchasing almost all of our products online, meaning more and more customers are going online each day to find the products they need, which can become a struggle with the lack of in-person assistance. Digital tools, however, can play an important role for businesses and consumers during their online shopping experience, […]

When the COVID-19 pandemic struck, the reality quickly became apparent that many healthcare organizations were ill-equipped to fight the COVID-19 battle. Healthcare has been stretched to new limits in inpatient volume, equipment shortages, and the sheer number of calls, emails, and inquiries coming from the patients/members, media, and government. So what has helped healthcare clients […]

COVID-19 appears certain to be a long-term challenge, with successive, overlapping waves of surge and retreat. Healthcare providers and payors remain immersed in the pandemic. Deaths and hospital admissions are well above normal levels, requiring emergency response measures to manage and care for thousands of patients. Many questions, nuanced by geographic and demographic considerations remain: […]

Perficient’s Managing Director and Chief AI Strategist Christine Livingston recently joined IBM’s Big Data and Analytics team on its Making Data Simple podcast series. In this episode, AI adoption practices for the enterprise, Christine talks about her approach to AI within the consulting and enterprise industries, along with how she and her team have been […]

Unless you’ve been hiding under a rock (social distancing?), you know that healthcare providers worldwide are facing major challenges related to the coronavirus (COVID-19) outbreak. One of these challenges is the rapid spike in call volume overwhelming call centers and providers. Many of the calls pouring in require human support to answer questions, but staffing […]

We understand the difficulties healthcare organizations nationwide are experiencing during the coronavirus pandemic. In order to help clients during this challenging time, we’ve partnered with Drift to develop a free assessment chatbot for COVID-19. This tool allows your organization to give specific, clear recommendations for populations at risk in the communities you serve. The assessment […]