Chatbot Articles - Perficient Blogs
Blog

Posts Tagged ‘Chatbot’

  • Topics
  • Industries
  • Partners

Explore

Topics

Industries

Partners

3 Key Benefits of Integrating Azure Bots with Back-end Systems

In this previous blog post, we discussed 3 ways you can leverage the Microsoft Azure Bot Framework and Bot Service to provide employees within your organization an improved self-service experience. Today, we’ll discuss how these tools provide an integrated environment that seamlessly connects your existing knowledge bases and back-end platforms to your end users – […]

Read more

3 Ways to Leverage Azure Self-Service Bots in Your Organization

Today’s workforce is highly mobile, technology savvy and resourceful. It is more critical than ever to provide employees with real-time assistance and support that offers a positive employee experience. To maintain productivity, employees need the ability to do things such as initiate IT tickets or register for HR benefits at their convenience.  They also want […]

Read more

Digital Intelligence and the Role of Data in Personalization

Welcome to 2019 where things take an interesting turn, or, materialize as predicated for so long. In a data-driven environment, it is no surprise that this year Information Executives (CIO, CDO, CTO, CAO) focus on the following topics according to IDG, Gartner, CIO, and Forrester: Trying to figure out ways to increase IT Budget to […]

Read more

Could Healthcare Become a Leading Vertical in Voice Apps?

In light of the Connected Health Conference in Boston this week, there has been increased talk around what’s around the corner in healthcare technology. Today an article published by HealthcareIT News came across my desk that considers how voice apps are more suited to the healthcare industry than any other. Voice apps are already infiltrating […]

Read more

Augmented Analytics with MicroStrategy at #GartnerSYM 2018

Business intelligence (BI) helps organizations transform their data into actionable intelligence and make smarter business decisions. But according to one Gartner survey, only about 30 percent of employees are using analytics. So how can enterprises increase adoption? Augmented analytics may be the answer. What is Augmented Analytics? The volume, variety and veracity of big data […]

Read more

The Impact of Artificial Intelligence and Cognitive Computing

In the realm of healthcare, artificial intelligence (AI) and cognitive computing continue to gain momentum, and they have the potential to revolutionize healthcare. In fact, Forrester predicts that 70% of enterprises are anticipated to implement AI in 2018. Furthermore, 25% of enterprises are predicted to supplement point-and-click analytics with conversational interfaces. This growth means that […]

Read more

Healthcare’s Big 3 – Chatbots, Smart Algorithms, and AI

Healthcare continuously expands the realm of digital technology and explores new paths to analyze and comprehend complex data. The industry is moving in leaps and bounds in order to stay ahead of the technology trends that are upcoming. This blog looks into three major trends that are becoming major components of the healthcare industry. Smart […]

Read more

Extreme Customer Experience Makeover

Digital innovation continues to disrupt industries at lightning speed. Today’s organizations are transforming their entire business – from strategy to operations, technology to culture – to better deliver value to their customers. In 2017, we compiled the top 10 trends leaders needed to know when it came to their digital transformation journey. In this 10-week […]

Read more

IBM Think: How Watson Works Inside the Platforms You Use Today

Embedding Watson in a software platform gives you a chance to create a “great marriage.” Four companies are doing this well: DXC and Customer Care SAP Ariba for Procurement LivePerson with RBS for Customer Care Salesforce and Watson with Orange Bank for Customer Care DXC and Customer Care DXC isa combination of CSC and HP […]

Read more

AI Trends: What Happened to Chatbots?

I’ve been noticing a little trend about chatbots lately, so I wondered what’s going on with them?  Just a few years ago, chatbots were a bit of a rage.  With the hype around IBM Watson winning on Jeopardy, the potential seen in Siri and the introduction of Amazon’s Alexa, it seemed that chatbots were primed […]

Read more

Self-service Contact Center with Amazon Connect and Amazon Lex

In this blog post we show you how to integrate Amazon Connect with Amazon Lex to provide a self-service call center experience. Amazon Connect is a cloud-based contact center solution, very quick to deploy, configure and simple to use. The following 80-second recording illustrates a call to an Internal Help desk, to automatically open a service ticket […]

Read more

How GSK Is Using IBM Watson To Create Brand Love

IBM World of Watson 2016 is taking place this week in Las Vegas and the agenda is jam-packed with an incredible number of great sessions. If you work in the life sciences space and your role requires the use of sophisticated IT, you’re probably already of aware of Watson and the potential it has to […]

Read more

[Video] A Look At Bank of America’s New Chatbot And ATM

Money20/20, the world’s largest conference geared towards the financial services industry, continues to generate big announcements from heavy hitters. Just yesterday, Bank of America’s Head of Digital Banking, Michelle Moore, introduced us to Erica (a play off the company’s name), a digital assistant that is driven by artificial intelligence, predictive analytics, and cognitive messaging. The […]

Read more

Subscribe to the Weekly Blog Digest:

Sign Up