Microsoft

I’m sure I can speak for everyone when I say that the first quarter of 2020 hasn’t been the easiest (especially the past month). With the sudden shift and spike in work from home (WFH) users, Microsoft has tried its best to expedite feature releases/updates for conferencing features in an effort to compete with the […]

Unless you’ve been hiding under a rock (social distancing?), you know that healthcare providers worldwide are facing major challenges related to the coronavirus (COVID-19) outbreak. One of these challenges is the rapid spike in call volume overwhelming call centers and providers. Many of the calls pouring in require human support to answer questions, but staffing […]

Considering the highly fluid COVID-19 (more commonly known as the Coronavirus) situation, businesses around the world are continuing to grapple with the impact it will have. What many are now learning is that digital has the power to help organizations not only respond quickly, but mitigate risk associated with disruption of normal business operations. No […]

Across industries, contact centers struggle to maintain pace with concerns, questions, and urgent needs surrounding COVID-19. This reality holds especially true for healthcare payers and providers serving on the front lines, helping to save lives and communicate ever-evolving resources and instructions to the public. Contact centers are especially struggling in the following ways: Heavy call […]

A helpful but often overlooked feature in Teams is the ability to take meeting notes. Meeting notes in Teams gives you an easy place to capture and share notes before, during, and after a Teams meeting. In this blog post, I’ll give you a quick rundown on how you can start utilizing meeting notes in […]

With the concerns around COVID-19 (coronavirus) outbreak, many companies have been instructed to work from home (WFH) to stay safe and avoid any exposure. As a result, Microsoft has recently added a 6-month Office 365 E1 Trial (which includes Microsoft Teams). In this article we’ll discuss exactly what an E1 gets you in terms of […]

If you’ve had a chance to check out my “Ins and Outs of Guest Access” blog series, you may already know how to control guest access in your environment. However, what if you want to allow guest access for most groups, but have other groups where you want to prevent guest access? This is where […]

Nowadays, many companies are migrating their data to a cloud storage solution rather than on a physical server. Utilizing the cloud has been an increasingly popular solution over the past few years. The advantages of using cloud storage over physical storage include cost-effectivity, always-on availability, increased security, increased mobility, and more. One popular cloud solution […]

Between the Friday lunches, table tennis tournaments, golf outings, collaborative work environment, and so much more, our Atlanta-based colleagues have become both a close-knit community and a wonderful place to work. This week, The Atlanta Journal-Constitution recognized what our Atlanta colleagues already know and named Perficient as one of the Top 150 Workplaces in Atlanta […]

In a digital-driven world, many organizations strive to build a digital workplace. While no single platform or technology makes up the digital workplace, modern intranet plays a huge role. A digital workplace is focused on the user as the center of the experience. It facilitates communication, collaboration, and productivity and allows users to work more […]

Hello and welcome back to part 2 of “The Ins and Outs of Guest Access in Teams” blog series. It’s been a little over a month from the first blog post so let me just bring you up to speed on what we discussed in the first blog. Last time, we discussed what Guest Access […]

Hello again, and welcome back to part 2 of the “Creating Retention Policies for Microsoft Teams” blog series. Last time we discussed at a high level what retention was, and how it works within Microsoft Teams. This time, we’ll discuss where exactly your data is stored. So let’s start things off by showing you a […]

As you can probably predict from the title of this article, we’ll be covering the weird predicament you’ve gotten yourself into when renaming a channel in Teams and what you may be seeing (or possibly not seeing) after making this change. Let’s start things off by taking a look at a team and channel in […]

One of the most difficult concepts to understand within Teams is guest access. This is because guest access requires that you make changes not only in Teams, but also within Azure AD, Office 365 Groups, and SharePoint. No need to worry though, I’m here to walk you through all the in’s and out’s of guest […]

Often times your organization will require you to retain certain data whether it be email, documents, instant messages, etc. However, data retention is often a very tricky subject since some industry regulations may require you to retain content for a minimum period of time (i.e. Sarbanes-Oxley Act) while other content you may only want to […]

Welcome to 2020! I hope everyone is feeling rested and recharged so you can start off 2020 on the right foot! This year Microsoft Teams will continue to expand its reach across all different organizations from small to large in an effort to help increase your productivity. Microsoft is making this even easier to adopt […]

Last year Microsoft announced plans to retire Skype for Business Online in July 2021. While that may sound far away, now is the time to start planning your Microsoft Teams migration. Whether you have 250 users or 250,000, the requirements and steps to ensure a successful Teams migration are the same.  Our upcoming webinar, Skype […]

In my last blog post, I highlighted key considerations for Microsoft Teams governance. In this post, I will recommend some strategies for promoting user adoption in Teams. Create a team for end-user support and community Any IT-focused Microsoft Teams rollout strategy can be problematic. Business unit buy-in is fundamental to the success of the platform from an […]

In my last blog post, I highlighted some tips and tricks to save time and promote collaboration in Microsoft Teams. In this post, I will discuss key considerations for Teams governance. Don’t Overthink Governance Remember, when a user creates a Microsoft Team, an Office 365 Group is also created. This Office 365 Group, by default, creates an […]

In my last blog post, I discussed common working styles with Teams and why it is important to understand which category your colleagues fall into. In this post, I will point out some tips and tricks to save time and promote collaboration in Microsoft Teams. Use Microsoft Teams features to minimize distractions Determining one’s signal-to-noise ratio is […]