Platforms and Technology

Digital trends at large are putting significant pressure on businesses to innovate quickly and no industries are showing signs of immunity. Customer expectations are rising as is the competition coming from existing market players and an array of recently “born in the cloud” contenders. Businesses must transform to succeed. In response, companies are turning to […]

Using CPQ for a Smoother Sales Process Configure Price Quote (CPQ) software and its strategies in the current market continue to evolve and bring greater precision, accuracy, speed, and improvement in every aspect of sales cycles, from product pricing to complex product configurations. CPQ tools offer greater insights into your customers’ needs and enable them […]

While this year’s NRF was full of the promise of AI and machine learning to enhance customer experiences across digital channels, I couldn’t help but think that while AI is exciting, sexy, and can probably deliver on the promise of great CX once fully implemented and refined (over time), what about a customer’s experience right now?  […]

The Evolution of CPQ Configure Price Quote (CPQ) has been around for a long time.  Product configuration and pricing were part of several homegrown ERP/MRP systems since the 1980s and has become more mainstream with the introduction of CPQ-focused software since the beginning of this century. CPQ is a big growth area in the software […]

Although Oracle Financial Consolidation and Close Cloud (FCCS) offers enhanced functionalities such as multi-currency consolidation, pre-built Movement and Data Source dimensions, pre-seeded dimensions with corresponding consolidation, translation and FX calculation rules, the hesitation to take advantage of these FCCS enhancements were mostly due to the restrictive two custom dimensions. For some companies, two custom dimensions […]

To keep your business ahead of the game you need to enable both developer productivity and operational efficiency. However, your current middleware platform may be costing you more than you think. If it’s not designed to support high-velocity software releases and frequent iteration of applications, it’s time to think about modernization options. Perficient’s Director of […]

The adoption of machine learning (ML) is increasing at near-breakneck speed. As organizations seek innovative ideas on how to improve the business, Oracle Analytics Cloud with ML capabilities is leading the charge. With built-in drag-and-drop functions into visualizations and autonomous prediction execution, Oracle Analytics puts the power of machine learning in your hands. Join us […]

The Best Communities Focus on Content and Design Content plays a foundational role in a community’s success. However, having helpful, easy-to-follow content available for your customer community means nothing unless users are able to find it, consume it, and understand it. That’s where the UI/UX design comes into play; when, where, and how they access […]

Perficient is excited to announce that Twilio has been designated a Strategic Partner. This designation comes as our partnership with Twilio continues to strengthen and build momentum. Case in point, following Twilio’s general availability release of Flex in October 2018, excitement for their fully programmable cloud contact center platform has rapidly increased. It’s little wonder, as […]

Enterprises will move beyond cheap fixes and instead seek innovative app services in order to modernize their businesses in 2019, according to Forrester’s “Predictions 2019: Cloud Computing” report. Forrester believes that 2019 is the year that the cloud comes to the forefront for enterprises. Many companies look set to decide that now is the time […]

When customers have a problem, call center agents are the front line of defense. In addition to using the right technology to enable them for success, make sure you have the right team to start with. Here are three ways you can create a successful support team that will service your customers with grace and […]

Over the years, the relationship between Pivotal and Perficient has grown significantly. Throughout this partnership, Pivotal has enabled Perficient to grow our business and better serve our clients’ unique needs. That is why we’re pleased to announce Perficient has elevated Pivotal to an “Enterprise” partner, a designation that represents our largest and strongest partnerships. As an Advanced […]