Technology Partners

Introduction With more and more organizations adopting Kubernetes across multiple teams, the need for IT to provide a way for these teams to quickly provision and configure clusters is increasing fast. This is not only true in cloud environments but also at the edge, and from a practical standpoint, adding more clusters can become exponentially […]

We’re sure you can relate to at least one of these factors if you’ve been a part of a Salesforce implementation. So, the question is how to ensure the survival of your organization in an era of constant business volatility. The answer to this question, like maintaining personal health, lies in following a defined set […]

Learning outcome from this article: What is Spring cloud function? What is AWS Lambda? Using Spring Cloud function with AWS Lambda. Spring Cloud Function Spring cloud function is one of the Project from Spring cloud Framework. It allows us to create functional applications while retaining all the benefits provided by Spring Boot. It Promote the […]

2022 was an extraordinary year for the Optimizely team at Perficient. The knowledge and devotion of our colleagues led to Perficient being named as Optimizely’s 2022 Solution Partner of the Year. This award recognizes our team’s extensive Optimizely expertise, and their dedication and commitment to delivering innovative and impactful solutions to the world’s biggest brands. […]

Managing Leads in Salesforce makes use of the massive amounts of Lead data generated and allows you to report on it, providing visibility into your Lead processes to help drive decisions. There are many features in Salesforce that you can use to make this entire process faster, more automated, easier, and more successful overall. However, […]

John Dymond is involved from start to finish on projects as a Director in Perficient’s Optimizely practice. His deep knowledge of the platform and individualized attention builds trust among his team and clients. The hard work and dedication of all the colleagues in our Optimizely practice led Perficient to recently be recognized as a Solution Partner of the […]

One of the potent aspects of their Salesforce Service Cloud platform, Salesforce empowers enterprises with Salesforce Case management capabilities to assist them in providing better customer assistance. The Service Cloud’s Case Management functionality, which serves to enhance the overall user experience for both customers and staff, is built on the Salesforce Case object. Salesforce Case […]

You can read Liyu You’s first blog about ServiceNow GRC, here.   The ServiceNow Policy and Compliance Management provide a centralized process for creating and managing internal policies and controls that are mapped to external regulations, standards, and frameworks. For governance, it includes personas, roles, rights, and responsibilities. There are many regulations, standards, and frameworks […]

As the shift to remote and hybrid work remains ever-present, countless organizations count on Microsoft Teams for business communication. While Microsoft’s powerful collaboration tools have benefited these organizations, there is a growing need for custom business application integrations to further meet connectivity and productivity demands. We are proud to announce that Perficient has achieved the Custom […]

So you want to be a Sitecore MVP? Welcome to the Sitecore MVP Program. The MVP mentor program provides guidance to those in the Sitecore Community who want to become an MVP. Join this program and gain new experiences, skills, knowledge, support and more. – https://mvp.sitecore.com/Mentor-Program I’d like to share my experience with the program so […]

The ability to provide exceptional customer experiences when interacting with service agents is already enhanced by natively integrating Salesforce with Amazon Connect in Service Cloud Voice. Why stop there? By Integrating Einstein Next Best Action into the agents’ Voice Call Console, Salesforce uses AI (Artificial Intelligence) to empower agents with the knowledge and automation you […]

With the Marketing Cloud Winter ’23 release, Salesforce officially rebranded their Interaction Studio tool (AGAIN) to be known henceforth as Marketing Cloud Personalization. Although it’s been two years since Salesforce first acquired Evergage and rebranded the tool, it’s always been pretty common to hear people say things like “Interaction Studio (formerly known as Evergage).” So […]