News

In our last post, we talked about how curbside pickup or “click and collect” is expected to remain a popular channel for retailers to connect with their customers in a post-COVID-19 environment. Using SMS and Twilio Flex, Twilio’s contact center platform, retailers can quickly adapt to the increasing demand for contactless store pickups. We have […]

Since its inception back in March of 2017, Perficient became an early adopter of the Amazon Connect platform. Recognized as an Advanced Consulting Partner within the Amazon Partner Network, our development team of cloud contact center specialists quickly leveraged the power of Amazon Connect to deliver robust contact center solutions resulting in exceptional customer experiences. […]

Over the past 35 years, Perficient Latin America has achieved unprecedented success in the nearshore software development industry and as an impactful organization within Medellín, Bogotá and Cali Colombia. Today marks a new journey for Perficient Latin America as we join Perficient, a leading digital consultancy. Perficient Latin America is becoming part of a global […]

We’re excited to announce that Perficient has expanded to South America with the acquisition of Productora de Software S.A.S. (PSL), a nearshore software development company based in Medellin, Colombia. With this acquisition, Perficient furthers our commitment to optimized global delivery as an approach to help lower delivery costs while maintaining high quality. This has never […]

Before the COVID-19 pandemic, retailers were already seeing enthusiasm from customers for more convenient ways to interact during the purchasing process. While some retailers have offered limited order pickup options for some time, this was often limited to certain verticals or a small sub-set of products. In the past few years, retail innovations such as […]

This is the second post in a series on Google healthcare capabilities. To read the first post, click here. With the healthcare industry having to quickly jump on the cloud bandwagon with telehealth recently, it is becoming apparent that a new norm is (in my millennial opinion, finally) emerging. This begs the question – how […]

Why Is Everyone Talking about Conversational Marketing? Conversational Marketing, a term originally coined by the company Drift, has taken on many forms and definitions over the past few years. If you ask five professional marketers the definition and what ‘makes up’ conversational marketing, you may get five different understandings. Is it a variation of personalization? […]

On June 24, 2020, Param Singh, Perficient’s director of clinical trial operations solutions, will host a webinar on clinical trial management system (CTMS) migrations. He’ll explore the various reasons companies decide to migrate to new solutions and the different methods of migrating legacy data. As you might expect, the bulk of the CTMS work we […]

With many US cities emerging from lockdown, businesses are considering their next moves, but some fear their window to act has passed. Even with lockdown restrictions loosening, re-entry into the world isn’t going to happen overnight, and even when it does happen, how people make their way in the world has changed forever. Reopening has […]

On June 4, HCL and Google Cloud announced the expansion of their partnership to bring HCL’s software offerings, starting with HCL Commerce, to Google Cloud Platform. Google Cloud Platform will now be the preferred cloud platform for HCL Commerce, taking advantage of the global reach, security, and elasticity of Google Cloud Platform. Why is this […]

Blue Prism, our newest robotic process automation partner, is hosting its annual conference, Blue Prism World, June 23-24. In response to COVID-19, the conference will now take place online, replacing Blue Prism’s previously scheduled London and New York events. Registration is free and open to all who wish to attend. Blue Prism World will feature […]

I love cross-pollination among technology alliances. The announcement this week from AWS and Red Hat to bring managed OpenShift to AWS cloud has me thinking about other great combos such as chips and salsa, or the sun and moon, or Simon & Garfunkel. According to this Forrester article by Jay McBain, 73% of B2B buyers […]