Industries

In this blog series, we explore experience design for the patient and member journey. Strategy to Improve Digital Experiences in Healthcare Healthcare Journeys: Understand Barriers, Disconnects, and Alternate Paths The fundamental place to begin is with a deep and empathic understanding of your audience, their journeys, emotional context, and the specific and logical paths they […]

–Ruby Lin and Nicolas Frantzen contributed to this blog. Overview In life sciences, like many other industries, knowledge is power. Historically, the main challenge has been around sourcing, organizing, and meaningfully surfacing this knowledge. To solve this challenge, one needs to look at innovative and scalable ways, such as AI, to find and organize a […]

Do blog readers like to have their opinions heard? For those that do, the Federal Reserve Board has announced it will extend, until September 9, 2021, the comment period for its proposal to govern funds transfers over the Federal Reserve Banks’ FedNow Service. The FedNow Service is a new 24x7x365 service that will support instant […]

In my last post, I discussed how insurance companies that demonstrate empathetic knowledge of their consumers and deliver tailored, real-time solutions will build on their noble purpose and gain competitive advantages in a digital operating environment. So, where can you begin? It starts with putting your customer in the middle of your operating model. Instead […]

We search for health information in times of heightened emotions: fear, stress, frustration, dread—and even, at times, excitement and anticipation. Irrespective of emotional state, when consumers encounter a healthcare organization’s website, they are not asking to be marketed to, nor are they asking for an accurate representation of  departmental structure—they are asking for your help. […]

It is estimated that by 2040, 95% of purchases will be facilitated by ecommerce. However, manufacturers are hesitant to embrace this digital transition due to complex product data, although it is vital. By connecting content and commerce in manufacturing, you not only enable your business to obtain and retain customers but allow your internal teams […]

FHIR! FHIR! FHIR! FHIR (Fast Healthcare Interoperability Resources) Specification is a standard published by HL7 for exchanging healthcare information electronically. And it’s a hot topic for payers and providers. As patients and members move around the healthcare ecosystem, their electronic health records must be available, discoverable, and understandable. Simply put, consumers expect this experience. Further, […]

Over the last three blog posts, we discussed the importance of data democratization in financial services. Today, we want to share a few final words. To maximize the value of data resources, they must be discoverable by those who require the information. Once a needed data source is identified, it is best to have an […]

Healthcare payers and providers aim toward a common pinnacle goal: to promote better health outcomes. The steps toward this achievement require efficiency and insights. In this blog, I explore how intelligent automation (or IA) and advanced analytics intersect to support healthcare’s aims. Triple Aim? Quadruple Aim? First, a brief history lesson. In 2007, the Institute […]

A healthcare experience upgrade – that’s the quest of so many healthcare organizations. Consumers expect better healthcare experiences. Government has even mandated it. And, below the surface, data serves as important connective tissue powering seamless, connected experiences for patients, members, and their care ecosystems. Interoperability helps unlock data’s greater potential — healthcare innovation, more meaningful care […]

A big challenge that hospitals and health systems face revolves around patients being discharged, then re-admitted in short order after they arrive home. This is problematic for a few reasons. Most obviously, patient health and wellness are always a top priority for hospitals and health systems, so when a patient is discharged and they have […]

Insurance serves a noble purpose: to protect individuals & businesses and their property, liability, and financial obligations. At their roots, many of the large, well-known carriers today began by serving the distinctive needs of businesses and individuals who could not find coverage elsewhere. Rural residents paying city insurance rates, government employee affinities, and experiences tailored […]